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The Cranley Report®: Royal Ascot Hotel
Royal Ascot Hotel, Dubai
Hotel Address
Khalid Bin Waleed Road
(PO Box 115160)
Dubai
UAE
Contact Details
Telephone: +971 4 355 8500
Fax: +971 4 355 8501
E-mail
Email hotel's reservation Desk
Cranley Rating

Royal Ascot Hotel: Click to magnify
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Hotel Summary
Category Hotel
Hotel Opened
 2007
Refurbishment Completed:
2007/08 – Wescott I conference room
2008 – Planet Bollywood
2008 – Elegante
Cranley Summary
The Royal Ascot Hotel opened its doors in 2007 and is located in the heart of Dubai in the Bur Dubai area. The hotel is approximately a twenty minute drive from Dubai International Airport and is close to all the major business and shopping areas of the city. The Royal Ascot Hotel is adjoined to its affiliate hotel, "The Ascot Hotel", via a central passageway on the ground floor offering guests a wide choice of facilities in both establishments. The Royal Ascot Hotel has181 rooms and suites with each room having a city view. Originally built as an apartment hotel many of the guest rooms have a ‘cold’ kitchenette area which does not have any appliances or cooking facilities but does include a large fridge freezer. The guest rooms are decorated mainly in olive greens and gold with dark mahogany coloured furniture and fittings and marble floors. The Royal Ascot has three restaurants, a Korean restaurant, coffee shop and separate bar on the lobby level and an Indian restaurant/nightclub on the mezzanine level. Guests also have direct access to the affiliate Ascot Hotel’s food and beverage outlets and there is a large adjoining discothèque, Elegante which is accessed from the street. The hotel’s facilities include a rooftop swimming pool, a fully equipped gymnasium, sauna and steam room and a large conference room offering state-of-the-art audio visual facilities, hairdressers and two shops. Situated in the heart of Dubai it caters for corporate and business clients and travellers who would prefer to stay in the older part of the city.
Location & Layout
Location Description
The Royal Ascot Hotel is located in the heart of the city in the commercial area of Bur Dubai, on the opposite side of the Creek from Deira. The hotel's central location is eleven kilometres, (a twenty minute drive) from Dubai International Airport, and approximately twenty minutes drive to the Jumeirah Beach area by the hotels' complimentary shuttle bus, depending on traffic. Major shopping centres including the Mall of the Emirates and IBN Battuta Mall are a roughly twenty minute drive away depending on traffic. Within the immediate vicinity of the hotel there are an array of electrical and computer shops, pharmacies, the Meena Bazaar which sells gold, clothing and electronics, the BurJuman Shopping centre and numerous authentic restaurants ranging from Iranian to Gujarati. Port Rashid, Dubai Maritime City / dry dock and the Dubai Museum are all within one kilometre of the hotel, as well as Sheik Rashid's original home which is now a tourist attraction.
Airports
Distance
 11 km
Airport Transfers
 Approximately 20 minutes in light traffic.
Chargeable airport shuttle service.
Chargeable taxi and limousine services available.
Cities and Sights
Distance
 1 km
City/Sight Transfers
 Approximately 4 minutes in light traffic.
Layout Description
The Royal Ascot is an eight storey building with underground valet parking available in the basement level. The hotel is set back from the road and adjoins an affiliate hotel “The Ascot” via a central passageway on the ground floor. As you enter the lobby, Wellington’s bar and the central passageway to the Ascot hotel is to the left and the Reception, lobby lounge and Westend Coffee Shop are to the right. The Korean restaurant Dae Jang Kum, business centre, 24 hour gift shop and two guest lifts are behind the Reception to the left with further guest lifts to the right which have access to the guest rooms, suites, rooftop pool and gym. The conference room, Planet Bollywood and the hairdressers are situated on the mezzanine level. Elegante discothèque is reached by a separate entrance from the street.
Lobby and Guest Relations
Open Hours
 24 hours
Languages Spoken Arabic, English, Russian, Hindi & Tagalog
Payment Methods All major credit cards and cash accepted
Foreign Exchange 24 hours.
All major currencies exchanged.
Exchange rates are commissionable.
Taxis Arranged Street taxis can be arranged on request.
There can sometimes be a short wait.
Tours Arranged A variety of activities can be arranged with either the Concierge or Turan Tours for:

Abu Dhabi City tours
Al Ain City tours
Camel Riding
Desert Safaris
Dhow tours
Dinner Cruises
Dubai City tours
Fishing trips
Liwa full day safaris
Night at the Races
Oman Dhow tour
Sand Skiing
Sharjah and Ajman City tours
Snorkelling or Scuba Diving
Wadi Hatta or Hajar Mountains
Guest Relations Standard services
Concierge Services
 Complimentary beach shuttle service to Jumeirah Beach at 10.30 in the morning with collection back at 14.30.
Chargeable airport shuttle service
Airline ticket re-confirmation
Car rental service
24 hour valet parking
Shopping information
Postage & courier service
Medical Facilities Doctor on call with a typical response time of thirty minutes according to the hotel.
Parking Complimentary valet underground parking available for 104 cars.
Cranley Comment
Turning right from the entrance of the hotel and set back, is a large L shaped wooden and marble reception desk and four elevators, two at each end of the reception desk serving all floors. There is a large lounge area with comfortable sofas, armchairs and coffee tables directly opposite the reception desk and located in the central area of the lobby. Westend Coffee Shop runs parallel to the lobby lounge along the front of the building. The opulent lobby area is decorated with marble floors, rich and vibrant colours in both fabrics and decorations and has an Edwardian feel and style.
Shops & Amenities
Description
Gift shop – souvenirs, newspapers, books, toiletries, cigarettes.
24 hours
Belliesom – perfumes, watches, gold plated chains by the inch.
09:00 to 23:00 7 days a week
Turan Tours – excursions
08:00 to 19:00 7 days a week
Marco Karam – hairdressing facilities, manicures, pedicures, waxing, facials and massage treatments.
10:00 to 20:00 closed on Fridays
Cranley Comment
The hotel has a small gift shop which is located towards the rear of the lobby beyond the reception desk and next to Dae Jang Kum Korean restaurant. The shop is open 24 hours and sells sundry items such as shampoo, toothpaste, cigarettes, papers, magazines, postcards, sunglasses plus a number of small locally made souvenir gifts to take home. The hotel also has a travel desk in the passageway connecting to the sister hotel "The Ascot" offering a number of tours and activities. Marco Karam the hair and beauty salon is on the mezzanine level. In the immediate surrounding district to the hotel there are many local shops which are a 2 minute walk from the hotel including the main computer and camera retail outlets of Dubai. The larger shopping malls such as the Mall of the Emirates are a taxi ride away.
Rooms, Suites & Villas
Number of Floors 8
Total Rooms 181
Elevators 4
Rooms per Elevator 45
Total Staff 300
Staff per Room 1.7
Check-in Time 14:00
Check-out Time 12:00
Late Checkout Subject to availability
Smoking Rooms The sixth floor is a non-smoking floor
Room Service 24 hours
Laundry Service Laundry collected before 09:00 will be returned on the same day.
Laundry collected after 09:00 will be returned the following day.
Cranley Comment
The Royal Ascot has a variety of room types ranging from Superior Deluxe, Premier Executive, one and two bedroom suites and seven luxury Balmoral Suites all with a city skyline view. The rooms are approached along spacious red carpeted corridors which are decorated in light pastel shades and have paintings of horses along all the walls. All the rooms and suites are well appointed, spacious, airy and fitted with either a king-size or extra large twin beds and twenty seven inch LCD flat screen televisions. Many include a ‘cold’ kitchenette which are not equipped and have no cooking facilities but do include a large fridge freezer. Guests staying on the lower floors and at the front of the hotel may experience some street noise at times.
Type of Room, Views & Facilities
Type No. View Facilities Max. Occupancy Size m2
Superior Deluxe 119

City Skyline

Electronic locking system
Viewfinder spy hole
Security chain
Individually controlled air-conditioning
Work space/desk
DDI line
Voice mail
WiFi (chargeable)
3 pin square British sockets
LCD television
International Satellite TV
Radio/TV
Floor to ceiling windows (twin rooms only)
Energy saving key card light switches
Double closet
Full length mirror
Shoe shine service (complimentary)
Safe
Safety Deposit Boxes at Reception (complimentary)
Mini-bar
Tea and coffee making facilities
Fruit basket
Complimentary (national) daily newspapers
Turndown service
Down duvet
En-suite bathroom
Single vanity basin unit
Bath tub with fitted and hand held shower over it.
Bathrobes
Slippers
Retractable drying cord
Hairdryer
Bathroom scale
Telephone in bathroom
Luxury Passion toiletries

 2 adults 47
Cranley Comment
Superior Deluxe rooms are approached along carpeted airy corridors with original artwork on the walls. Superior rooms have a small marble entrance hallway housing a large fitted wardrobe and shelves on one side and leading to the bathroom on the other side. The elegantly appointed spacious bedrooms are fully carpeted and decorated in soft pastel hughes of golds and earthy shades with colour coordinating soft furnishings. The rooms are furnished with either king-size or extra large twin beds, two easy chairs, a small coffee table, a cupboard with a flat screen LCD television on the top and a desk and chair with a mirror over. The marble bathrooms which are on the small side have a bath with shower over it, bidet and Passion toiletries.
Type No. View Facilities Max. Occupancy Size m2
Premier Executive 27

City Skyline

As for Superior Deluxe room with the added benefit of:

Lounge area with sofa, chairs and coffee table
Larger work space/desk
Extra double closet
Storage space
‘Cold’ kitchenette units with sink
Fridge/freezer
Breakfast bar

 2 adults and 1 child 50
Cranley Comment
Premier Executive rooms are slightly larger than the Superior Deluxe rooms and have light marble floors throughout. The entrance hallway has fitted wardrobes to one side and leads to the bathroom on the other side. The spacious airy rooms are decorated in pastel earthy hughes and have colour coordinating olive green and gold soft furnishings. The lounge area is furnished with a sofa, two armchairs and a coffee table which stands on a colourful Oriental style rug. The television sits on the large desk which has a mirror over it and a desk chair. There is a ‘cold’ kitchenette area which is not equipped for cooking but has a large fridge freezer which is used as a ‘mini bar’. The bedroom area has either a king-size or extra large twin beds, a box storage trunk at the base of the bed and an additional double closet. The marble bathrooms which are on the small side have a bath with shower over it, a bidet and Passion toiletries.
Type No. View Facilities Max. Occupancy Size m2
Deluxe (One Bedroom) Suite 21

City Skyline

As for the Premier Executive room with the added benefit of:

Entrance hall
Guest cloakroom
Separate lounge area
Sofa-bed
Additional LCD television

2 adults and 1 child 67
Cranley Comment
The entrance into the Deluxe (one bedroom) Suites lead into the separate lounge area. These spacious airy rooms are decorated in pastel shades and have light coloured marble floors. There is a large double cupboard for storage, a sofa and two easy chairs, a television stands on a large cabinet which has drawers and cupboard space and there is a desk and chair with a mirror over. There is a ‘cold’ kitchenette area which is not equipped for cooking but has a large fridge freezer which is used as a ‘mini bar’. From the lounge a door leads through to a small hallway which has fitted wardrobes and leads through to the bedroom and bathroom. The bedroom is carpeted and has a king-size or twin beds, a large chest of drawers and cupboard housing a flat screen television on the top, an easy chair and wooden case stand. The marble bathroom has a bath with shower over it, a bidet and Passion toiletries.
Type No. View Facilities Max. Occupancy Size m2
Balmoral Suite 7

City Skyline

As for the Deluxe (one bedroom) Suite with the added benefit of:

Double vanity unit
Separate walk-in shower
Jacuzzi

2 adults 69
Cranley Comment
The Balmoral Suites are decorated in pastel shades, the large marble floored hallway has an ornate table and chairs and leads through to a separate lounge and dining area. The lounge is furnished with a sofa, easy chairs, coffee table standing on a rug, a large unit with a television on top, dining table and chairs and a display cabinet. The bedroom has an entrance hallway with a fitted closet on one side and bathroom on the other. The carpeted bedroom has a king-size bed, chaise longue, coffee table, large desk and chair and a cabinet with a mini bar and television on top. The luxurious bathroom has a large Jacuzzi bath and separate walk-in shower a bidet and Passion toiletries.
Type No. View Facilities Max. Occupancy Size m2
Grand (Two Bedroom) Suite 7

City Skyline

As per the Deluxe (one bedroom) suite with the added benefit of:

Larger entrance hall
Second en-suite bedroom
Additional television
Additional safe

4 adults and 2 children 139
Cranley Comment
The Grand (two bedroom) Suites are the largest in the hotel. On entering the suite, there is a long marble floored hallway which is furnished with a decorative table and chairs. This leads through to a separate lounge and dining area which has a marble floor and is furnished with sofa and chairs, a cabinet with a flat screen television on the top, coffee table and a four seater dining table. The master bedroom is located at the far end of the suite and is entered through a door into a hallway housing a double wardrobe and the entrance into the bedroom and en-suite bathroom. The bedroom has a king-size bed, chaise longue, coffee table, cabinet with television on top, a desk and chair. The bathroom has a bath with shower over it. The second bedroom is off the lounge area and has a king-size or twin beds, desk with a television on top, desk chair, 2 easy chairs, coffee table and double closet. There is a second bathroom off the hallway with shower over the bath.
Restaurants & Cafés
Number of Restaurants
 3
Restaurant Comments
Guests at the Royal Ascot Hotel have the choice of the restaurants at the hotel and the connecting Ascot Hotel next door. This option gives guests a choice of seven restaurants which cover many continents ranging from Japanese, Indian Russian to Irish.
  Dae Jang Kum  
     
Restaurant Type Korean
Restaurant Capacity 92
Opening Times 12:00 to 15:00
19:00 to 23:30
Dress Codes Casual
No shorts in the evening
Air-Conditioning Yes
Smoking Policy No smoking allowed
Children’s Facilities High chairs available
Cranley Comment
Dae Jang Kum Korean restaurant is located on the ground floor towards the rear of the lobby area and reception desk. The restaurant is decorated in traditional Korean style with wooden tables and carved chairs segregated into areas by wooden and glass panels. There is a private dining room in the restaurant which is used for larger groups and functions. The windows are framed with heavy wooden panelling and the general ambience has a truly Oriental feel. Dae Jang Kum offers a menu of savoury curries, steamed rice and spicy vegetable pickles accompanied by traditional majuang wine and ginseng tea. The restaurant specialises in dishes such as Shabu Shabu, Korean barbecue and sizzling hot pot and offers an A la carte menu and a number of set menus.
  Westend Coffee Shop  
     
Restaurant Type Coffee Shop
Restaurant Capacity 50
Opening Times 24 hours
Dress Codes Casual
Air-Conditioning Yes
Smoking Policy No smoking allowed
Children’s Facilities High chairs available
Smaller portions available
Breakfast Options American
Continental
English
Buffet
A la carte
Cranley Comment
Westend coffee shop is open twenty four hours and is located off the lobby lounge area to the front of the hotel. It is decorated in an Edwardian style keeping in contrast with the lobby and surrounding areas. The menu offers a variety of International and local dishes as well as snacks, sandwiches, salads and beverages. A buffet breakfast and A la carte menu is served here in the mornings and guests may also have breakfast at the Troyka restaurant in the adjoining Ascot Hotel.
  Planet Bollywood