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The Cranley Report®: Novotel
Novotel, Dubai
Hotel Address
World Trade Centre
PO Box 9622
Dubai
United Arab Emirates
Contact Details
Telephone: +971 4 332 0000
Fax: +971 4 332 0001
E-mail
Email hotel's reservation Desk
Cranley Rating

Novotel World Trade Centre Hotel : Click to magnify
Photo 1 of 16. Click arrows to view
Hotel Summary
Category Hotel
Hotel Opened
 2003
Cranley Summary
The Novotel World Trade Centre is largely geared towards the business traveller and has the benefit of being centrally located, giving it easy access to the leisure areas of Jumeirah, the major shopping malls, new ski slope and the Creek. The hotel has 412 well maintained rooms including 13 suites, all decorated in a contemporary style. The hotel features a courtyard swimming pool and has a gym, as well as steam room and massage facilities. For dining there is the formal restaurant, ‘Entre Nous', a coffee shop serving light snacks and a pool bar serving sandwiches and burgers. The Blue Bar offers guests live jazz and blues on a regular basis, as well as having a good range of Belgian beers. The hotel adjoins the Convention and Exhibition Complex of the World Trade Centre and guests can seamlessly move from the hotel into the convention centre without going outside.
Location & Layout
Location Description
The hotel adjoins the Convention and Exhibition Complex of the World Trade Centre and is located at Trade Centre roundabout in the heart of the city's business district adjacent to the main highway, Sheikh Zayed Road. Its location gives it easy access to all parts of Dubai, from Jebel Ali Free Zone to Deira, with less than twenty minutes car journey to the Dubai Interntational Airport, Jumeirah beach and the leisure areas of Dubai. There is shopping nearby at the BurJuman Centre and Wafi, as well as the Mall of the Emirates, which is about 7km away. For those travellers interested in beaches, golf and leisure, the Jumeirah Beach Park is 6 km away, whilst all of Dubai’s golf courses are within 20 km of the hotel.
Airports
Distance
 10 km
Airport Transfers
 Complimentary shuttle bus that operates on the hour (half hour at peak times) to/from Dubai International Airport
Cities and Sights
Distance
 4 km
City/Sight Transfers
 Taxi
Layout Description
The hotel is designed in an L-shape, allowing most rooms to have an external view of either the Dubai skyline or the Zabeel palace, though some lower floor rooms have an obstructed view because of the adjoining Convention Centre. The entrance lobby and reception, the Entre Nous restaurant, Café Cream coffee shop, gift shop and the Blue Bar are all on the ground floor. The pool area is in a courtyard adjacent to the Entre Nous restaurant and has access via a staircase to the first floor health club and gym. The business centre and meeting rooms are located on the first floor along with the six accessibility rooms and a handful of double rooms. There is one suite on every floor and all other rooms are located on floors two to thirteen.
Lobby and Guest Relations
Open Hours
 24 hours
Languages Spoken Arabic and English with a wide range of other languages spoken.
Payment Methods All major credit cards and cash accepted
Foreign Exchange All major currencies exchanged
Taxis Arranged Taxis are arranged on request
Tours Arranged A variety of activities can be arranged including tours of Dubai, Abu Dhabi, Al Ain, Sharjah and Ajman, dinner cruises, safaris to the desert, Wadi Hatta or Hajar Mountains, a night at the races, camel riding, sand skiing, snorkelling or scuba diving.
Guest Relations Standard services
Concierge Services
 The Concierge is on hand 24 hours a day and will assist guests with any arrangements including restaurant reservations, limousines, car rental or airport transfers.
Medical Facilities Doctors are called as required
Parking Free parking under the hotel
Cranley Comment
The lobby is the heart of the hotel. The floors are decorated with cream marble flooring and high ceilings, whilst the walls and counters are decorated in dark wood. The concierge desk is located towards the front of the entrance area, with the reception counter located behind it on the left. The hotel's four lifts are situated opposite the reception desk across the lobby. At the front and rear of the entrance lobby are numerous leather sofas and chairs that serve both Café Cream coffee bar and guests seeking a quiet place to read one of the free newspapers available in the lobby. At the far end of the lobby to the left is the Entre Nous restaurant, which opens onto the courtyard swimming pool area. Next to the restaurant is the gift shop and opposite that is the Blue Bar. The entrance to the Convention Centre concourse is at the far right hand end of the ground floor.
Shops & Amenities
Description
There is a gift shop in the lobby area, selling a range of souvenirs, toiletries, newspapers and magazines. The shop is open from 09:00 to 23:00.
Cranley Comment
In addition to the hotels lobby gift shop, there are a small number of outlets and an ATM machine within the Convention and Exhibition Centre complex. There are also numerous shops and restaurants only a short walk away across Sheikh Zayed Road, which can be reached via a footbridge.
Rooms, Suites & Villas
Number of Floors 13
Total Rooms 412
Elevators 4
Rooms per Elevator 103
Total Staff 210
Staff per Room 0.5
Check-in Time 14:00
Check-out Time 12:00
Late Checkout Subject to availability
Until 14:00 without charge
14:00 - 18:00 at 50% of room rate
After 18:00 at full room rate
Smoking Rooms 198 non-smoking rooms
Room Service 24 hours
Laundry Service To be collected by 10:00 for a same day service, delivered at 20:00
Express service available within 4 hours at 50% surcharge
Children's items at 50% discount up to the age of 8 years
Cranley Comment
The Novotel has two room types, standard twin, double and accessibility rooms and suites, which have seating and dining areas. The functional rooms are contemporary in design with all the bare necessities for the business travellers. All accessibility rooms are located on the first floor, but all other rooms can be found on every floor. There are 399 standard rooms, 54 of which are twins adjoining double bed rooms. There are six accessibility rooms on the first floor. All floors have shoe polish machines in the corridors.
Type of Room, Views & Facilities
Type No. View Facilities Max. Occupancy Size m2
Standard 399

Dubai Skyline/Desert

Individually controlled air conditioning
Electronic locking system
Traditional key locking system
Viewfinder spy hole
Security Chain
Individually controlled air-conditioning
Air conditioning
Work space/desk
WI-FI (chargeable)
High speed Internet access (chargeable)
3 pin square British sockets
International Satellite TV
Large windows
Energy saving key card light switches
Energy saving light bulbs
All lights can be controlled form bed side
Double closet
Dressing table
Full length mirror
Trouser press
Suit/Trouser butler
Large safe suitable for laptop
Tea and coffee making facilities
Free (local) daily newspapers
Turndown service
Hyper allergenic pillows
Sofa-bed
En-suite bathroom
Bath tub with fitted shower over it
Bathrobes
Anti fog mirror
Shaving/Make up mirror
Shaving point
Retractable drying cord
Hairdryer
Bathroom scale
Telephone in bathroom
Television speakers in bathroom
Luxury toiletries

 3 adults or 2 adults and 2 children under 12 26
Cranley Comment
Standard rooms are located on all floors and are decorated in a modern, contemporary style with cream walls and grey/green carpets. They are each furnished with a low level King sized bed with cream and beige linen, a two-seater grey/green sofa, a low level armchair and circular steel table with a wooden top, as well as a wooden desk area/dressing table in a light coloured wood and a hard backed adjustable height swivel chair, as well as a table lamp. The rooms are equipped with a Loewe satellite television and have high speed internet connection. Connecting cables for laptop computers are available from the reception desk if required. Bathrooms have tiled floors with magnolia tiling and white sanitary wear. Most rooms have an external view towards the desert or the busy Sheikh Zayed Road.
Type No. View Facilities Max. Occupancy Size m2
Suite 13

Dubai Skyline/Desert

As per the standard room with the added benefit of:
01 Interconnecting room for 12 of the suites
Separate lounge and dining room
Sofa, two armchairs and coffee table
Dining table and four chairs
Desk
Two satellite televisions
Separate shower

 3 adults or 2 adults and 2 children under 12 55
Cranley Comment
Suites are located on a corner of the hotel, with one suite on each floor and therefore benefit from views in two different directions. Each suite has an entrance corridor/lobby, a dining room, lounge and desk area as well as a separate WC. The bedroom has an en suite bathroom with the added benefit of a separate shower over the standard room. The décor is almost identical to the standard room, being contemporary in design with light colours, although one wall has been painted red to give a more spacious feel to the suite. Adjoining rooms are available for 12 of the 13 suites for larger families.
Restaurants & Cafés
Number of Restaurants
 2
Restaurant Comments
The Novotel offers a surprisingly broad section of food and beverage, even though there is only one full service restaurant, a coffee shop and three bars. Room service is available 24 hours a day. Breakfast, lunch and dinner are served in Entre Nous, and early riser breakfast is availabe in the coffee shop.
  Entre Nous  
     
Restaurant Type International
Restaurant Capacity 144
Opening Times Breakfast 06:00 to 10:30
Lunch 12:00 to 15:00
Dinner 18:30 to 23:00
Dress Codes Smart Casual
Air-Conditioning Yes
Smoking Policy Non-smoking areas
Children’s Facilities Children’s meals available with a wide selection of healthy dishes
Breakfast Options Full buffet breakfast with cooking stations
Cranley Comment
The Entre Nous restaurant is an extension of the lobby area and shares the same modern décor, with high ceilings, bright light marble flooring and dark wood tables and chairs. The restaurant effectively has three separate sections; a central area dedicated to dining and sections on either side of that containing the bar and the buffet areas respectively, both of which also contain dining tables. The sections are separated by floor to ceiling modern style partitioning with some gaps, which breaks up what is otherwise a large very open plan area. Mirrored walls give the impression of a larger area still. Entre Nous serves international cuisine and has a buffet as well as an a la carte option. The restaurant has buffet theme nights, with a different country or type of food featured, several nights a week. On Fridays there is a barbecue buffet, with unlimited house alcoholic drinks at an all-inclusive price.
  Café Cream  
     
Restaurant Type Coffee Shop
Restaurant Capacity Total 70 (inside 38, outside 32)
Opening Times Early Bird Breakfast
04:00 to 06:00
Sandwiches and snacks
07:00 to 23:00
Dress Codes Casual
Air-Conditioning Yes
Breakfast Options Continental or English breakfast served all day.
Cranley Comment
The Café Cream coffee shop serves a variety of teas and coffees, including several types of espresso, as well as sandwiches, pastries and an All Day Breakfast. Like the Entre Nous restaurant, it too has an open plan design within the hotel lounge area, which is an extension of the lobby, to the side and rear of the lifts. Inside seating is set around glass-topped tables and high bars with stools, whilst the outside seating is on a terrace that adjoins one of the entrances to the convention centre. Café Cream is located close to the Blue Bar.
Bars
Number of Bars
 3
Bar Comments Novotel has 3 bars. Blue bar is open from 14:00 to 02:00, provides live jazz and blues on wednesday, thursday and friday nights and has a wide selection of belgian beers. Chills bar and the Booster bar, whciih are both part of the health & sports facilites offer all day snacks and refreshing drinks and are both opem from 10:00 to 19:00.
  Blue Bar  
     
Bar Type Blues and Jazz Bar
Bar Capacity N/A
Opening Times 14:00 to 02:00
Dress Codes Smart casual
Air-Conditioning Yes
Smoking Policy Non-smoking areas
Admissions Policy Over 21's Only
Cranley Comment
The Blue Bar is a cocktail style bar with a jazz and blues theme, specialising in Belgian beers, which the bar claims is the biggest selection in Dubai! The bar, which is set in the middle of the room with seating around it, is decorated in a contemporary style with high ceilings and has various musical instruments and music related pictures to reflect its theme. There are plasma screens around the bar and live blues and jazz is performed on selected nights of the week, which may vary according to the time of the year.
  Booster Bar  
     
Bar Type Snack Bar
Bar Capacity 40
Opening Times 06:00 to 23:00
Dress Codes Casual, swimwear and gym wear permitted
Air-Conditioning Yes
Smoking Policy Non smoking
Admissions Policy Children's play area available, no age restriction
Cranley Comment
The Booster bar is a snack bar available also for private function hire, which can be found on the first floor next to the gym with a view of the pool. The room is bright and airy and can be accessed from the healthclub reception or from the meeting rooms. The Booster bar has floor to ceiling glass windows and wooden flooring, with a childrens play area with a small selection of toys.
  Chill's Pool Bar  
     
Bar Type Pool bar