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The Cranley Report®: Dhow Palace Hotel
Dhow Palace Hotel, Dubai
Hotel Address
Kuwait Street
(P O Box 121545)
Dubai
United Arab Emirates
Contact Details
Telephone: +971 4 359 9992
Fax: +971 4 359 9292
E-mail
Email hotel's reservation Desk
Cranley Rating

Dhow Palace Hotel: Click to magnify
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Hotel Summary
Category Hotel
Hotel Opened
 2006
Cranley Summary
The Dhow Palace Hotel is a landmark in Bur Dubai with a distinctive Dhow shaped exterior whilst maintaining a nautical theme throughout the hotel. It is located in the business and shopping district and is within walking distance of Dubai Creek and Port and only a five minute drive away from the World Trade Centre in light traffic. The hotel offers guests a choice of superior accommodation including Deluxe rooms and a range of suites all with plasma television screens and interactive entertainment facilities. Guests have a wide variety of dining options with a choice of seven cafe's and restaurants which include Docklands, with an International menu and buffet, as well as Italian and Asian seafood restaurants. Queens Quays bar is located on the ground floor opposite Docklands restaurant and live music is played each evening in the Indian, Lebanese and Mexican restaurants. Guests have the use of a fully equipped gym with sauna, steam rooms and a rooftop swimming pool and a small selection of treatments and massages are available. The hotel has a dedicated meetings and events floor with an adaptable ballroom and caters for business travellers with a serviced Business Centre.
Location & Layout
Location Description
The hotel is located near the Gold Souk in Bur Dubai, just across the Creek from Deira. Its location means it is about fifteen minutes from Dubai International Airport and twenty minutes from Jumeirah Beach to which the hotel runs a shuttle service. Major shopping centres such as the Mall of the Emirates are twenty minutes away. Very near to the hotel is an array of electrical and computer shops, the Meena Bazaar with its gold, clothing and electronics stores and authentic restaurants ranging from Iranian to Gujarati. The Dubai museum is also very close, as well as Sheik Rashid's original home which is now a tourist attraction.
Airports
Distance
 14 km
Airport Transfers
 Approximately 20 minutes in light traffic.
Chargeable taxi and limousine service available.
Meet and greet service at airport
Cities and Sights
Distance
 7 km
City/Sight Transfers
 Approximately 14 minutes in light traffic.
Complimentary shuttle transfers to Deira Centre which leaves at 14:00 and returns at 17:00.
Layout Description
The Dhow Palace Hotel is a modern eight storey building with underground parking, and is reminiscent of the shape of a boat. All the restaurants are located on the ground floor together with the Queens Quays Bar. The accommodation is arranged over the upper seven floors with the Business Centre, Health Club and gym being situated on the 8th floor which has access to the rooftop pool. The 1st floor is dedicated to conferences and events with a large ballroom and a range of further meeting rooms.
Lobby and Guest Relations
Open Hours
 24 Hours
Languages Spoken English, Arabic, Bulgarian, French, German, Hindi, Russian, Tagalog and several other languages spoken.
Payment Methods All major credit cards and cash accepted
Foreign Exchange All major currencies exchanged.
Exchange rates are commissionable.
Taxis Arranged Street taxis can be arranged on request
There can sometimes be a short wait
Tours Arranged A full range of tours and tailor made packages can be organised through the Tour Desk to include:

Abu Dhabi City Tours
Al Ain City Tours
Camel Riding
Desert Safaris
Dhow Tours
Dinner Cruises
Dubai City Tours
Fishing Trips
Liwa Full Day Safaris
Night At The Races
Oman Dhow Tour
Sand Skiing
Sharjah and Ajman City Tours
Snorkelling or Scuba Diving
Wadi Hatta or Hajar Mountains
Guest Relations Standard service
Concierge Services
 Tour desk
Car hire desk
Medical Facilities Staff are trained to administer first aid for minor incidents.
A doctor is available 24 hours a day with a typical response time of within 30 minutes, according to the hotel.
Parking Complimentary valet underground parking for 110 cars.
Cranley Comment
The hotel lobby has a large central atrium with two glass fronted lifts at the rear; these provide guests with a panoramic view of the lobby when ascending to the upper floors. On entering the hotel the Docklands restaurant is on the left hand side with the Queens Quay Bar directly opposite. The Reception and Concierge are located further into the lobby on the right hand side, beyond the Dhow Café area. At the rear of the lobby to the right is a gift shop and jewellery store and to the left are the entrances to the other five restaurants.
Shops & Amenities
Description
Desert Memory Gifts – newspapers, cigarettes, personal items, perfume and gifts
24 hours

Travel Desk – tours
08:00 to 20:00, 7 days a week

Car Hire
07:00 to 18:00, closed on Fridays

Sea Hunters – sport, fishing and cruising
11:00 to 20:00, 7 days a week

Pace e Luce – hair and beauty salon
11:00 to 20:00, 7 days a week

Jewellers – closed due to refurbishment
Cranley Comment
The Dhow Palace Hotel has a limited range of retail outlets within the hotel; however, there are several shopping centres within walking distance. At the rear of the lobby beyond the reception desk are two retail outlets. These are the Desert Memory Gifts shop which is open 24 hours and a Jewellers. The hotel also has a travel desk at the front of the lobby on the left hand side and Sea Hunters a sport, fishing and cruising tour operator has a desk to the right of the Reception. In addition the hotel has a hair and beauty salon, Pace e Luce is situated on the 8th floor and offers both ladies’ and gents’ hair styling, manicures, pedicures, facials, make up, eyebrow and lips tattooing and waxing. The hotel also provides a daily shuttle bus to the city centre, BurJuman shopping mall and the Mall of the Emirates is also only a short taxi ride away.
Rooms, Suites & Villas
Number of Floors 8
Total Rooms 282
Elevators 6
Rooms per Elevator 47
Total Staff 406
Staff per Room 1.4
Check-in Time 14.00
Check-out Time 12.00
Late Checkout 16.00 without charge subject to availability.
Smoking Rooms 94 smoking rooms available.

Deluxe – 84
Captain Suite – 4
Commodore Suite – 2
Viceroy – 4
Room Service Menu served 24 hours
06:00 to 11:00 Breakfast
11:00 to 24:00 Lunch and Dinner
00:00 to 06:00 Night menu
Restaurant menu’s can be delivered as room service on request.
Laundry Service A next day, same day dry cleaning and laundry service is available.
Laundry; handed in before 10:00 will be returned the same day, seven days a week.
Dry Cleaning; handed in before 10:00 will be returned the same day, seven days a week
Pressing; is available between 09:00 to 17:00, seven days a week
Express Service; incurs an extra charge
Alterations (minor) can be carried out between 09:00 and 18:00
Shoe-shine service is available 24 hours (complimentary)
Club or Executive Facilities
Executive and Club privileges are provided to guests staying in the Admiral rooms and above. Additional benefits include Continental breakfast in the Admiral Club Lounge located on the 7th floor. Exclusive check in at the Admiral Club Lounge with complimentary snacks and soft drinks available. Limousine service to and from the airport and complimentary spirits in the lounge from 18.00 to 20.30.
Cranley Comment
The Dhow Palace Hotel has a range of superior accommodation with a high standard of furnishings and amenities. The majority of rooms are Deluxe and have either two standard twin beds or one king sized bed. Each guest room has a large work space/desk and seating area. The bathrooms are well laid out however it is difficult to control the temperature of the overhead bath shower. Admiral Rooms have the additional privileges of the Admiral Club Lounge; these extra benefits also apply to the suites which comprise of the Captain, Commodore and Viceroy.
Type of Room, Views & Facilities
Type No. View Facilities Max. Occupancy Size m2
Deluxe 210

City

Electronic locking system
Viewfinder spy hole
Security chain
Individually controlled air-conditioning
Work space/desk
DDI line
Voice mail
Fax (on request)
High speed internet access (chargeable)
3 pin square British sockets
2 blade and 1 round pin American sockets
3 pin small round sockets
Plasma television
LCD television
International Satellite TV
Movie channels
Radio/TV
Floor to ceiling windows
Energy saving key card light switches
Double closet
Full length mirror
Iron and ironing board (on request)
Shoe shine service (complimentary)
Large safe suitable for laptop
Safety deposit boxes at Reception (complimentary)
Mini-bar
Complimentary (national) daily newspapers
Turndown service
Hyper allergenic pillows
Pillow menu
En-suite bathroom
Single vanity basin unit
Bidet
Bath tub with fitted shower over
Bathrobes
Slippers
Shaving point
Retractable drying cord
Hairdryer
Bathroom scale
Telephone in bathroom
Luxury Uga Vanelli toiletries

 2 adults 50
Cranley Comment
Designed and furnished in a traditional Arabic theme the Deluxe rooms have a high standard of furnishings and decor. For an entry level room they are also a substantial size at 50sqm, Each room has high ceilings, polished wood floors, gold soft furnishings, armchairs, an occasional table and a flat screen television mounted on the wall, with long work space/desk below. Bathrooms have a combined bath and shower and also feature a bidet. They have white sanitary ware with brown marble and white tiling and luxury Uga Vanelli toiletries.
Type No. View Facilities Max. Occupancy Size m2
Admiral 42

City

As for Deluxe room with the added benefit of:

Shaving/make up mirror
Admiral Club facilities

 2 adults 50
Cranley Comment
Admiral rooms have a high standard of furnishings and decor. Each room has high ceilings, polished wood floors, gold soft furnishings, settee, armchair, an occasional table and a flat screen television mounted on the wall. The long work space/desk has a large ornate mirror above which matches the elaborate closet doors, head board and additional large feature gold mirror. Bathrooms have a combined bath and shower and also feature a bidet. They have white sanitary ware with black and white tiling and luxury Uga Vanelli toiletries.
Type No. View Facilities Max. Occupancy Size m2
Captain Suite 12

City

As for Admiral room with the added benefit of:

Entrance hall
Guest cloakroom
Additional dedicated desk
High speed Internet connection (complimentary)
Larger seating area
Tea and coffee making facilities
Jacuzzi

2 adults and 2 children under 12 75
Cranley Comment
The Captain Suites are one room suites with a combined living and bedroom area. Each open plan suite is 75sqm and is designed with an entrance corridor and guest cloakroom. The suites are an irregular shape being on the curved corners of the building and have floor to ceiling windows along one/two sides of the room. The living area has a two seater sofa and two armchairs arranged around a coffee table. The bedroom is defined from the lounge area with wood floors as opposed to carpets and has a long desk, chair and plasma screen. The bedroom décor is very similar to the other room types with rich furnishings that feature gold and navy blue and good quality wood furniture. Bathrooms have a combined Jacuzzi bath and shower and also feature a bidet. They have white sanitary ware with brown marble and white tiling and luxury Uga Vanelli toiletries.
Type No. View Facilities Max. Occupancy Size m2
Commodore Suite 6

City

As for the Captain Suite with the added benefit of:

Separate lounge/dining room
Dining table with 6 chairs
Additional television in master bedroom
Dressing room

 2 adults and 2 children under 12 83
Cranley Comment
The Commodore Suites are two room suites with the lounge and bedroom in separate rooms. On entering the room there is an entrance hall way and guest cloakroom. The hallway leads into the lounge/dining room which has sofas for five people in addition to a dining table that seats six. The bedroom has its own small lounge area and a separate dressing area. The suites are decorated in a blue and gold theme with the drapes and bedspread having a blue base. Bathrooms have a combined Jacuzzi bath and shower and also feature a bidet, they have white sanitary ware and luxury Uga Vanelli toiletries.
Type No. View Facilities Max. Occupancy Size m2
Viceroy Suite 12

City

As for the Commodore Suite with the added benefit of:

Balcony

12 Interconnecting Rooms

2 adults and 2 children under 12 90
Cranley Comment
Viceroy Suites are the premier room type in the hotel and have the same blue theme as the Commodore Suites. The accommodation comprises an entrance hallway, guest cloakroom and open plan lounge/dining room with small balcony. Leading from the lounge is the en-suite bedroom which also has its own sitting area, dressing area and en-suite bathroom. There are a number of extra furniture pieces and sofas compared to the Commodore Suite given the additional space. Many of the bathrooms have natural light and all have a combined Jacuzzi bath and shower as well as a bidet and luxury Uga Vanelli toiletries.
Restaurants & Cafés
Number of Restaurants
 7
Restaurant Comments
The Dhow Palace Hotel restaurants are all located on the lobby level with the Docklands all day dining International restaurant at the front of the lobby and speciality restaurants located at the rear of the hotel beyond the lift bank. There are a number of fine dining restaurants to choose from including a Mexican Grill House, Lebanese, Italian, Indian and an Oriental restaurant specialising in South East Asian seafood. Mamacita’s, Dhow Ka Aangan and Al Sawan each have live music/performances for added ambience. Individual restaurant menu’s can be delivered as room service on request.
  Dhow Café  
     
Restaurant Type Lobby Lounge
Restaurant Capacity 28
Opening Times 07:00 to 24:00
Dress Codes Smart Casual
Air-Conditioning Yes
Smoking Policy No smoking allowed
Children’s Facilities High chairs available
Breakfast Options Continental
Cranley Comment
The Dhow Cafe is located in the hotel lobby and is open from 07:00 to 24:00. It serves a range of specialty teas and coffees and a choice of lighter food options including salads, soups, sandwiches and some gourmet specials as well as freshly baked homemade cakes and pastries. A light breakfast is served and guests may either dine at one of the more formal café tables and chairs where WiFi is available or in the sumptuous lobby lounge chairs.
  Docklands  
     
Restaurant Type International Buffet
Restaurant Capacity 130
Opening Times 24 hours A la carte
Buffet
Breakfast 06:30 to 10:30
Lunch 12:30 to 15:30
Dinner 18:30 to 23:30
Dress Codes Smart Casual
Air-Conditioning Yes
Smoking Policy No smoking allowed
Children’s Facilities High chairs available
Children’s menu
Smaller portions available
Breakfast Options American
Continental
English
Arabic
Buffet
Cranley Comment
Docklands is located off the main lobby and is the hotels 24 hour International restaurant. There is an A la carte menu available at all times and in addition there is a set International buffet each lunch time and evening. The restaurant is decorated with rich wood panelling and highly polished wood floors giving it the “docklands theme.” There is a central buffet station in the middle of the restaurant from where the three main buffets are served. The restaurant has background music for added ambience and also benefits from natural daylight.
  Mamacita's  
     
Restaurant Type Mexican Grill House
Restaurant Capacity 65
Opening Times Dinner 18:00 to 02:00