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The Cranley Report®: Coral Deira
Coral Deira, Dubai
Hotel Address
Al Muraqqabat Street
Deira
PO Box 82999
Dubai
United Arab Emirates
Contact Details
Telephone: +971 4 224 8587
Fax: +971 4 227 7452
E-mail
Email hotel's reservation Desk
Cranley Rating

Coral Deira Hotel: Click to magnify
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Hotel Summary
Category Hotel
Hotel Opened
 2003
Refurbishment A complete revamp of all bedrooms is taking place during Summer 2008. There is also a refurbishment of meeting rooms and the lobby area. Work is due for completion by November 2008.
Cranley Summary
Coral Deira is a modern boutique style hotel in the heart of Deira, within walking distance of the Creek and the traditional souks. One of Dubai's original shopping malls is also close by. The hotel has 140 guest rooms and suites and there are three different dining options. The Indian restaurant Rasoi, has an extensive menu including a number of different Thali meals. The Al Nafoora restaurant offers both International and Arabian cuisine and there is a 24 hour coffee shop, Rumours, which offers snacks, light meals and non alcoholic drinks, since the hotel has a no alcohol policy. There is a rooftop terrace with a swimming pool and Jacuzzi and there is also a gym, as well as saunas, steam and massage rooms. There are four meeting and conference rooms on the mezzanine floor and a business centre on the ground floor. All bedrooms have a broadband internet connection and there is a wireless internet facility in public areas. Guest parking is available on-site.
Location & Layout
Location Description
The Coral Deira Hotel is situated in Al Muraqqabat Street, the heart of Dubai’s business district with its ancient Arabic heritage and culture. It is within walking distance of Dubai Creek and the souks, whilst the Dubai Creek and Al Badia world-class golf courses are also close by. Guests can visit the Creek promenade which extends from the Corniche allowing visitors to stroll along the Arabian Gulf coast.
Airports
Distance
 4 km
Airport Transfers
 Taxi transfers available.
The hotel provides complimentary transfers to and from the airport for guests on the Club Select programme.
Cities and Sights
Distance
 0 km
City/Sight Transfers
 The hotel is in the heart of Deira.
Layout Description
The hotel has a short drive off the main road and the entrance leads into an open plan lobby, which is furnished with leather sofas and chairs. Rumours Café is located on the left in the lobby area, whilst the salon, gift shop and Business Centre are located directly off the main lobby lounge. A spiral staircase leads to the open mezzanine floor where the two main restaurants are located, as well as the conferencing and banqueting suites. The gym and health club facilities are situated on the top floor, with stairs up to the rooftop pool from there.
Lobby and Guest Relations
Open Hours
 24 hours
Languages Spoken English, Arabic, German and several other languages are spoken.
Payment Methods All major International credit cards (except Diners Club) and cash accepted.
Foreign Exchange Open 24 hours.
All major currencies exchanged.
Taxis Arranged Street taxis can be arranged on request.
Tours Arranged A variety of activities can be arranged through the travel desk in the lobby.
These include tours of Dubai,
Abu Dhabi
Al Ain
Sharjah and Ajman
Dinner cruises
Safaris to the desert
Wadi Hatta or Hajar mountains
A night at the races
Camel riding
Sand skiing
Snorkelling and scuba diving.
Guest Relations Standard services
Concierge Services
 Standard services, though there is a separate travel desk to handle car hire bookings and tour requests.
Medical Facilities A doctor is on call 24 hours. Anticipated response time is 30 minutes according to the hotel.
Parking Complimentary valet parking for 28 cars beneath the hotel. An overspill facility exists behind the hotel.
Cranley Comment
Entrance to the hotel is through a revolving glass door, with glass doors either side. The lifts are straight ahead, whilst the marble tiled floor leads to a marble topped, leather padded reception desk which is ahead and to the right. To the right beyond the Reception are the salon, Business Centre and the gift shop. The open plan lobby area is light and airy and includes a staircase that leads up to the mezzanine level. To the left of the hotel entrance is Rumours Café, whilst the lobby lounge area opposite the reception desk is furnished with several green leather chairs and sofas, set around large glass topped coffee tables.
Shops & Amenities
Description
Salon: Opening Times 09:00 to 23:00
Ladies' and men's hairdressing, as well as manicures, pedicures, facials, eyebrow and eyelash tinting and other beauty treatments.

Gift Shop: Opening Times: 08:00 to 23:30
Selling International newspapers, magazines, sweets, tobacco and a selection of local gifts, perfumes and toiletries.

Cranley Comment
The salon and gift shop are situated at one end of the lobby, just past the reception desk. The salon offers ladies' and men’s hairdressing and a range of beauty treatments. The gift shop provides guests with a small selection of essential items and gifts. The hotel is located in Al Muraqqabat Street close to the gold souks and ethnic shopping streets and the Al Ghurair City Centre Shopping Mall, which is the oldest in Dubai.
Rooms, Suites & Villas
Number of Floors 7
Total Rooms 140
Elevators 2
Rooms per Elevator 70
Total Staff 155
Staff per Room 1.1
Check-in Time 14:00
Check-out Time 12:00
Late Checkout Subject to availability to 13:00. A 50% charge is then applied up to 18:00.
Smoking Rooms Non-smoking rooms are located on the 1st floor.
Room Service Full menu served 24 hours.
Laundry Service Items collected before 11:00 will be returned the same day by 18:00. After 11:00 they will be returned the following day by 16:00. Express service available until 21:00 where items will be returned the same day at 50% surcharge. Overnight service for items collected after 21:00 which will be returned by 09:00 the following day at 50% surcharge.
Club or Executive Facilities
Guests who book the Club Select package benefit from the following inclusive services:
Limousine airport transfers from/to Dubai Airport
Express check-in/check-out
Free valet parking services
1 hour use of boardroom per day
1 hour use of internet per day
Continental Breakfast served in room
Daily cut fruit platter
Daily National or International newspaper
DVD Player
Shoe shine service
Personalised stationery
Molten Brown amenities
Butler service upon request
Cranley Comment
The Coral Deira offers guests a choice of room types ranging from Single and Double rooms to large one bedroom Suites. Club Select Rooms and Suites benefit from the range of complimentary Club Select services noted above. The hotel's corridors lead off the central lifts and are decorated in pastel colours in keeping with the style of the hotel, with framed old Arabic paintings and mahogany occasional tables, a collection of ornaments and trinkets from the region. All rooms and suites are decorated in creams, with rust and gold fabrics and art deco pictures and are furnished with cherry wood furniture. Some rooms look onto closed-door balconies.
Type of Room, Views & Facilities
Type No. View Facilities Max. Occupancy Size m2
Single 28

Restricted Dubai City

Air conditioning
Broadband internet connection
Satellite TV
Tea/coffee making facilities
Hairdryer
Bathrobe
Safe
Mini bar
Bathtub with shower over
WC
Bathroom scale
Coral branded toiletries
Guests who book the Club Select package have the added benefit of the Club Select facilities and services noted above.

 1 adult and 1 child 15 (excluding bathroom)
Cranley Comment
Single rooms, which have a queen size bed, are decorated in cream with rust and gold fabrics and art deco pictures. Rooms are furnished with cherry wood furniture and include a coffee table and armchair, as well as a writing desk / dressing table with arched mirror. The bathrooms are decorated with white and sea green tiles and have a bathtub with overhead shower, wall mounted hairdryer and ornate washbasin / vanity area.
Type No. View Facilities Max. Occupancy Size m2
Double / Twin 98

Restricted Dubai City

As for Single rooms with the added benefit of:

Additional space
Sofa
King size or twin beds

 2 adults and 1 child 32 (excluding bathroom)
Cranley Comment
Double and Twin rooms are decorated in cream with rust and gold fabrics and art deco pictures. Rooms are furnished with cherry wood furniture and include a sofa and coffee table, as well as a writing desk / dressing table with arched mirror. The bathroom is decorated with white and sea green tiles and has a bathtub with overhead shower, wall mounted hairdryer and ornate washbasin / vanity area. There are 56 rooms with double beds and 42 with twin beds.
Type No. View Facilities Max. Occupancy Size m2
Suite 14

Restricted Dubai City

As for Double rooms with the added benefit of:

Additional space
Separate lounge area
Separate bedroom
2 Bathrooms
2 Satellite TV's
Writing desk
Sofa & tables
Suite guests have the added benefit of the Club Select facilities and services noted above.

 2 adults and 2 children 128 (excluding bathrooms)
Cranley Comment
One bedroom suites with a king size bed are decorated in cream with rust and gold fabrics and art deco pictures and are furnished with cherry wood furniture, a coffee table, armchair and a writing desk / dressing table with circular mirror. The separate bedroom has a sofa and 2 occasional tables. The lounge is furnished in a similar style to the bedroom and has a sofa, armchairs, writing desk and second TV. The suites have the unusual feature of 2 full sized bathrooms, both with a bathtub and overhead shower, wall mounted hairdryer and ornate washbasin / vanity unit. The bathrooms are decorated with white and sea green tiles. Guests staying in Suites have the benefit of in-room breakfast, airport transfers and all other Club Select services noted above.
Restaurants & Cafés
Number of Restaurants
 3
Restaurant Comments
There are three dining options at the Coral Deira. Guests can choose between the Rasoi Indian restaurant and the Al Nafoora buffet style International restaurant, both of which are located at the top of the feature staircase at mezzanine level. For snacks and lighter meals, the 24 hour Rumours Café is located on the ground floor, just off the main lobby. Guests should note that no alcoholic beverages are served in the restaurants or café.
  Rasoi  
     
Restaurant Type Indian
Restaurant Capacity 58
Opening Times Lunch 12:00 to 15:00
Dinner 19:00 to 01:00
Dress Codes Casual
No swimwear
Air-Conditioning Yes
Smoking Policy No smoking allowed.
Children’s Facilities High chairs available.
Special kids' meal.
Breakfast Options None
Cranley Comment
The Rasoi Restaurant has an ornate entrance in carved Indian wood with an enormous wooden elephant. It is decorated in gold and red and is furnished in traditional Indian style with ethnic ornate lamps and a draped central Indian pagoda for intimate dining. At night the restaurant is candlelit and a band provides live Indian traditional music. The Rasoi offers a complete Indian menu, including a selection of different Thali dishes; vegetable, non vegetable, kebab and deluxe, as well as a special 'Kids Thali. It is located on mezzanine level, which can be reached from the staircase in the lobby.
  Al Nafoora  
     
Restaurant Type International
Restaurant Capacity 74
Opening Times Breakfast 06:30 to 10:00
Lunch 12:00 to 15:00
Dinner 19:00 to 23:00
Dress Codes Casual
No swimwear
Air-Conditioning Yes
Smoking Policy No smoking allowed.
Children’s Facilities High chairs are available.
Breakfast Options Buffet
Cranley Comment
Al Nafoora is a buffet style restaurant located on the mezzanine level, which can be reached either from the staircase in the lobby or via the lifts. It offers a different themed buffet every night of the week, with an International night, Asian, Steak, Oriental, Italian and Seafood from Saturday to Thursday and then a '12 to 12' brunch on Fridays. The breakfast buffet includes a live cooking station for omelettes. The restaurant is decorated in soft sandstone and earth colours with stone tiles and ornate mosaic flooring and it has a central water feature under a cupola. There is a raised seating area around the room, with pillars and Arabian style arches being the main features. There are wooden tables and padded wooden chairs and the main colour theme is blue and yellow.
  Rumours Café  
     
Restaurant Type Café
Restaurant Capacity 66 (of which 46 inside and 20 outside during the winter months only.)
Opening Times 24 hours
Dress Codes Casual
No swimwear
Air-Conditioning Yes
Smoking Policy No smoking allowed except in the outside area.
Children’s Facilities High chairs
Breakfast Options Continental breakfast
Power breakfast (Healthy)
Country breakfast (Cooked)
Cranley Comment
Rumours Café is open 24 hours and is situated at the front of the hotel in the lobby area. It also has outside seating which is only open during the evening in the winter months. It has marble flooring and the ceiling has a central hand-painted fresco. The café is separated from the main lobby area by an elegant spiral staircase leading to the mezzanine floor. Rumours Café offers a range of sandwiches, salads, soups, light snacks, ice creams, desserts and hot and cold beverages, including a large range of juices. There are flat screen TVs on two walls, usually showing different things, but with the sound turned down, as the café has its own background music.
Business & Event Facilities
Wireless Internet Available in the lobby, Business Centre and meeting rooms. It is chargeable and wireless cards can be purchased at Reception. Guests who book the Club Select package receive 1 hour complimentary internet access per day.
In-Room Services Broadband internet access.
Electrical sockets
Desk
Chair
Lamp
Business Centre
Located in the lobby area, the business centre which has two computer terminals, is open 24 hours. The following services are offered via the reception desk:
Printing
Faxing
Photocopying
Typing
Meetings & Events
Venue Size (m2) Dimensions
L x W x H (metres)
  
  
Al Majlis  154  13.1 x 11.8 x 2.9
 160
 120
 160
 60
 40
 40
 -
 
 
Al Diwan  154  13.1 x 11.8 x 2.9
 160
 120
 160
 60
 40
 40
 -
 
 
Al Diwania Boardroom  27  8.2 x 3.3 x 2.6
 30
 20
 30
 16
 10
 10
 -
 
 
Al Jalsa Boardroom  27  8.2 x 3.3 x 2.6
 30
 20
 30
 16
 10
 10
 -
 
 
The hotel has four function rooms on the mezzanine level, two of which are suitable for banquets and other events for up to 160 people each. The two boardrooms will each comfortably accommodate 12 delegates for a meeting.

The latest audiovisual conferencing equipment is available for use and full catering services suitable for business and family functions can be provided.
Cranley Comment
The conference/banqueting rooms are located on the mezzanine level, at opposite ends of a corridor, between which there is a reception area. The two rooms are identical in size, but have slightly different décor and furnishings, with different coloured carpets. Both have wood panelled walls with cream suede insets. They are decorated in cream with blue silk drapes and blinds. The rooms have floor to ceiling windows on one side and domed ceilings with crystal chandeliers. The two boardrooms are situated next to each other between the function rooms. They are simply furnished with a large table and chairs suitable for a dozen delegates. There is natural light at one end of each room and they have white painted walls and white ceilings. The ground floor Business Centre provides computer facilities for two guests at a time.
Children’s Facilities & Clubs
Restaurant Facilities See Restaurants
   
Babysitting service
A babysitting service is available on request at a charge. The service is provided by hotel staff and 8 hours notice is usually required.
Cranley Comment
Although children are made welcome at the hotel, this is a city centre hotel which is largely occupied by adult leisure and business travellers. For children, there are high chairs in the restaurants and cots are provided free of charge. There is also a rooftop swimming pool, but children may only use it with adult supervision.
Beaches
  Al Mamzar
     
Location 10km

A complimentary transfer service is provided on request.
Description Al Mamzar Park looks out over a blue lagoon to the Emirate of Sharjah on one side and the Gulf on the other side. It is open daily from 08:00 to 23:00 and there is a nominal entrance fee.
Private/Public Public
Size/Frontage The park is a peninsula, in excess of one hundred hectares, that extends into the Persian Gulf. There are five different beaches, all with their own amenities including refreshments and children's climbing frames and swings.
Facilities A small charge is levied for a sun bed, umbrella and towels.
Swimming pool under shade (separate charge)
BBQ facilities
Refreshments on sale
Showers
Children's playgrounds
Amusement arcade
Volleyball
Football goals
Parking There is complimentary parking outside the park and a nominal charge is levied to bring your car into the park.
Cranley Comment
The park offers sheltered public beaches, swimming pools, pleasant green spaces, and designated picnic and barbeque areas. An ideal place to spend an afternoon, the park also features a spacious amphitheatre and children's playground area.
Pools
  Rooftop Pool  
     
Opening Times 07:00 to 22:00
Temperature 30 degrees celsius
Depths Max: 1.45 metres
Min 0.90metres
Size 10 metres long 5 metres wide
Facilities Jacuzzi
Wrought iron tables and chairs
Padded metal sun loungers
Wooden parasols
Swimming lessons (Chargeable)
Ladies' and men's changing rooms
Lockers
Showers
Saunas
Steam Rooms
Room service menu
Safety No lifeguards on duty.
Cranley Comment
The Rooftop Pool is reached via 10 steps from the floor below, where there is a small reception desk by the lifts. The pool area has views over Dubai City and the surrounding area. There is a small raised terrace at one end in a shaded area with four tables and chairs and a bar at the opposite end with a telephone for guests to order food and refreshments from the room service menu. The brick paved terrace around the pool and Jacuzzi has room for about 10 sun loungers. The ladies and men’s changing rooms are each equipped with lockers, showers, sauna and steam room.
Sports & Gym
  Gym & Health Club  
Opening Times
 08:00 to 22:00
Description The gym is equipped with the following:
2 treadmills
Rowing machine
Bicycle
Bench press
Flat bench
Incline bench
Multigym
Stomach stretch ball
Range of free weights and dumbbells

Treatments:
There is a massage room where Chinese massage treatments are provided.

The gym also has:
Ladies' and men's changing facilities
Sauna and steam room
Size 10 metres x 5 metres in the main area.
5 metres x 2 metres in the entrance area.
Cranley Comment
The gym is located on what is effectively the 8th floor, just below the rooftop swimming pool and has floor to ceiling windows, providing restricted views over Deira and Dubai city. It is mirrored, giving it a slightly larger feel. There is a small range of equipment and a personal trainer is available throughout opening hours for ‘one to one’ personal workouts or for an assessment. Guests have the use of a massage room with Chinese massage treatments available.
Golf
  Dubai Creek Golf & Yacht Club
Description
Opened in 1993 and extensively re-modelled in 2005, the course is set next to Dubai Creek, close to the city centre and Dubai International Airport. The championship course was re-designed by Thomas Bjorn and is set in undulating fairways lined with palms, attractive water hazards and shrubbery that give it a tropical and secluded feel despite being close to the city centre. The complex also features a nine hole floodlit par-three course. The course was voted in November 2005 as one of the top 100 world courses to play and hosted the Dubai Desert Classic in 1999 and 2000.
Location 3 km
Holes Two Courses: 18 Hole and 9 Hole
Length/Par 18 Hole Course: 6,839 Yards Par 71 sss 72
Facilities The centrepiece clubhouse is designed in the shape of a Dhow, making this one of Dubai’s landmark buildings. There is a golf academy with high tech studio, double ended driving range, six PGA qualified professionals and a comprehensive pro shop.
Special Needs
Rooms & Bathrooms The hotel has no guest bedrooms or bathrooms that have been adapted to meet the needs of mobility impaired guests.
Restaurants & Catering All restaurants are accessible to mobility impaired guests, but Al Nafoora has some raised areas within the restaurant. There are no special provisions with large print menus for visually impaired guests. Special diet requests can be met but advance notice is preferred.
Visual & Hearing Aids There are no provisions for visually or hearing impaired guests.
Communal Areas The hotel entrance is off the main road and allows good wheelchair access. The lobby area, which includes Rumours Café, the Business Centre, shop and salon, is all on one level and readily accessible to mobility impaired guests. The lifts allow access to all other parts of the hotel, except the rooftop pool, which can only be reached by stairs from the 8th floor and some areas within the Al Nafoora restaurant which are raised. There are no disabled toilet facilities in the hotel.
Recreation Facilities Mobility impaired guests have access to the 8th floor gym via the lifts, but cannot easily reach the rooftop pool, which is only accessible by stairs from the 8th floor. The Business Centre and all meeting rooms can be reached using the lifts.
Staff Assistance All staff are trained to provide assistance to all guests.
Cranley Comment
The Coral Deira is not suitable for special needs guests as it does not have any adapted bedrooms. Elsewhere throughout the hotel, mobility impaired guests have ready access to all areas of the hotel, except part of the Al Nafoora restaurant and the rooftop swimming pool.
Environment
Measures
 Recycling
Energy Saving
Beach Cleaning
Water Saving
Cranley Comment
The hotel's staff are trained in environmental issues and encouraged to take initiatives to improve the environmental measures already in place. The Coral Group carry out audits to monitor the existing policies and staff participate in Dubai Wildlife and Beach cleaning incentives. Lights and air conditioning in guest bedrooms are operated by the same key card used to open the door.
Report Details
03 August 2008 (Second review)
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