Grosvenor House, Dubai - Cranley Report

The Cranley Report®: Grosvenor House

Grosvenor House, Dubai

Hotel Address

West Marina Beach
PO Box 118500
Dubai
United Arab Emirates

Cranley Rating

Grosvenor House

Photo 1 of 37. Click to enlarge

Hotel Summary

Category	Hotel
Awards Won	2007 Business Traveller Awards - Best New Business Hotel World Travel Awards - Worlds Best Hotel Serviced Apartments MENA Awards - Silver & Gold Fine Dining MENA Awards - Platinum Best 5 Star Hotel Best Spa

Hotel Opened

2005

Cranley Summary

The Grosvenor House is an iconic 45 storey hotel located in Dubai Marina. It has good connections to the Internet and Media cities as well as the commercial area of Jebel Ali. The hotel has a choice of luxury room options ranging from Deluxe Rooms to three bedroom Duplex Apartments. All rooms are equipped with 42 inch plasma TV screens and have luxury bathrooms with separate rain showers. There is a choice of nine restaurants including Sloanes, an all day International restaurant, Indego Indian restaurant boasting a Michelin star chef and the world famous Buddha Bar with chefs trained in Paris. Casual dining options include the Lobby Lounge, Deli Cafe, Leaves and the Retreat Health Bar. It has three bars including Bar 44 a champagne bar on the 44th floor, Gallery Cocktail Bar is the main lounge bar and Retreat Pool Bar. The hotel has an outdoor swimming pool, a comprehensive gym and Spa. For business it has a dedicated Business and Conference Centre. Guests also have complimentary access to Le Royal Meridien which is located 200 metres away and has a private beach, various pools, large gardens, water and land sports.

Hotel Location & Layout

Location Description

The hotel is located in the Marina area of Dubai. The hotel is well located for business travellers with the Internet and Media cities nearby and the Jebel Ali Freezone a short drive away. The Mall of the Emirates is a short 15 minute shuttle bus or taxi ride away. The Dubai World Trade Centre is fifteen kilometres away and Dubai International Airport 28 kilometres with an approximate driving time of thirty five minutes. Leisure guests can take the opportunity of access to the beach and water sports facilities at Le Royal Meridien, which is only about 1km away by shuttle bus.

Airports
Distance	28 km
Airport Transfers	Complimentary transfers are provided for guests staying in room types other than Deluxe Rooms

Cities and Sights
Distance	26 km
City/Sight Transfers	Taxi transfers. Complimentary shuttle bus Ibn Battuta Mall, Gold & Diamond Park, Mall of the Emirates and Wafi Shopping Mall five times a day.

Layout Description

The Grosvenor House has no grounds and you approach via a dedicated drive with a drop off area in front and valet parking underneath the hotel. Guests enter at ground floor level where there is a concierge desk. Stairs or a lift lead to the first floor lobby level which has the main reception, Lobby Lounge, shopping arcade and Deli Café. On the mezzanine level is the Business Centre, Sloane’s restaurant, Leaves Tea Lounge and the Gallery Bar. The guest rooms are located on the 1st to 43rd floors with the Spa and rooftop pool located on the fourth floor. 44th Bar and the Grosvenor Lounge are both on the 44th Floor. The hotel is basically square shaped with an irregular outer edge, and all guest rooms face the sea with the apartments facing the marina.

Lobby & Guest Relations

Open Hours	24 Hours
Languages Spoken	English, Arabic, German, Portuguese, Turkish, Indian, French, Russian, Italian, Spanish and Romanian.
Payment Methods	All major credit cards and cash accepted
Foreign Exchange	All major currencies exchanged
Taxis Arranged	Street taxis.
Tours Arranged	A variety of activities can be arranged including Tours of Dubai, Abu Dhabi, Al Ain, Sharjah and Ajman, Dinner Cruises, Safari's to the Desert, Wadi Hatta or Hajar Mountains, a Night at the Races, Camel Riding, Sand Skiing, Snorkelling or Scuba Diving.

Guest Relations	Standard services.
Concierge Services	Standard services. Guests also receive a personal butler service who can attend to every need from unpacking of luggage to arranging of tickets.
Medical Facilities	Nurse on duty 09:00 to 22:00. A doctor can be called in within 30 minute according to the hotel. There are also Paramedics based at the nearby Le Royal Meridien 24 hours a day.
Parking	Complimentary valet parking. Parking spaces for 534 cars underground.

Cranley Comment

The impressive lobby area is stylishly decorated and furnished with marble flooring and pillars with a high atrium overlooking the lounge area. The lobby design highlight is the dazzling display of over 1000 red roses which is its centrepiece. Guest relations are located near the top of the escalator from the street entrance and the reception desk is located straight ahead. The Lobby Lounge is opposite the reception desk and has comfortable seating for guests to relax, and just beyond it are Indigo and Ottomans Restaurants. The arcade of shops is to the right of the lobby and includes the Deli Cafe.

Shops & Amenities

Description

The Grosvenor House has the following boutiques and shops in the Arcade:

Ahmen Seddiqi & Sons, 10:00 to 22:00 Daily: Fine Watches and Jewellery
Azal, 10:00 to 22:00 Daily: Fashion Jewellery
Beyond the Beach, 10:00 to 22:00 Daily: Beach Fashion
Deli Shop, 10:00 to 22:00 Daily: Fresh continental and local produce
Rivoli Arcade, 08:00 to 22:00: Designer Brands
Rodeo Drive, 10:00 to 22:00: Designer Men’s Wear
The Visitor, 09:30 to 21:00: Travellers bookshop/Newsagents

The Grosvenor House has the following boutiques and shops located outside on the ground floor:

Buy & Let, 09:00 to 18:00: Property
Covent Garden, 07:00 to 19:00: Flowers
Damas, 10:00 to 22:00: Luxury Brand Watches
Pinco Pallino, 10:00 to 20:00: Designer fashion for Children
La Murrina, 10:00 to 22:00: Decorative glass ornaments
Le Paris, 10:00 to 22:00 Daily: Specialist Diamond Jewellers

Within the Spa there are the following facilities:

1847, 09:00 to 22:00 Daily, Men's Grooming Lounge
Jet Set Salon, 09:00 to 21:00 Daily: Ladies Hairdressing

Cranley Comment

The Grosvenor House has a good range of shops. The Deli Café has all the basic amenities for guests staying in apartments. The Arcade shops are located on the lobby level in opulent surroundings with marble flooring, high ceilings and background music.The other shops are located outside around the perimeter of the hotel. The hotel offers a complimentary shuttle bus service to the Gold and Diamond Market, Wafi City, Mall of the Emirates, Mercato Mall and Ibn Battuta Mall between them providing a huge range of international stores and Arabic speciality shops.

Rooms, Suites & Villas

Number of Floors	45
Total Rooms	422
Elevators	10
Rooms per Elevator	42
Total Staff	850
Staff per Room	2

Check-in Time	14:00
Check-out Time	12:00
Late Checkout	16:00 subject to availability
Smoking Rooms	30 designated smoking floors
Room Service	24 hour full menu service. 05:30 to 11:30 Breakfast 11:30 to 23:00 All Day Dining 23:00 to 05:00 Late Dining
Laundry Service	Items received before 09:00 will be returned same day by 18:00. Items received after 09:00 will be returned next day by 18:00. A four hour express service is available before 12:00.
Unique Features	Guests receive a welcome drink and refreshing towel on arrival and have access to a dedicated 24 hour butler service throughout their stay. The butler will assist guests by offering laundry assistance, unpacking and packing, restaurant reservations and spa bookings

Club or Executive Facilities

Guests, with the exception of those staying in Deluxe Rooms, have complimentary access to the Grosvenor Lounge on the 44th floor which is open from 06:00 to 22:00 hours. The Grosvenor Lounge provides complimentary breakfast from 06:00 to 11:00, afternoon tea from 15:00 to 16:30, pre dinner aperitifs and canapes from 18:00 to 20:00. Complimentary airport transfers are available for Grosvenor Lounge guests. The Lounge is approximately 16 metres by 10 metres and has comfortable seating, complimentary newspapers and magazines are available and guests can enjoy excellent views of the Marina and Palm Island.

Cranley Comment

The hotel has a number of room types available ranging from Deluxe Rooms to Suites all with Sea views and Apartments with different bedroom options all with Marina views. All the rooms are decorated in a stylish contemporary design but with an Arabic influence. All have high ceilings, quality striped carpeting throughout and are furnished in dark woods with tan coloured soft furnishings, finished off with plenty of modern art and fresh flowers. All rooms are equipped with 42 inch plasma screens and DVD players and have luxury bathrooms with separate rain showers. Each room type has a personal butler to assist guests with everything from unpacking to tour bookings. The Apartments have their own dedicated entrance and guest relations, although Apartment guests may use the main entrance if they prefer.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe	123	Sea	Two telephones Internet access via television Complimentary high speed internet access 42 inch plasma satellite television DVD player Electronic Safe Minibar Individually controlled air conditioning Tea and Coffee making facilities Armchair and foot rest Desk and chair Chaise long King size or twin bed Bathroom with: Deep bath Luxury rain shower WC and bidet Bathroom scales Dressing Gown Slippers Complimentary BVLGARI luxury products	2 Adults	35

Cranley Comment

Deluxe rooms are located on the first 30 floors of the hotel and are within easy reach of the lifts down the wide opulent hallways. All Deluxe rooms have a balcony and are decorated in a stylish contemporary design but with an Arabic influence. All have high ceilings, quality striped carpeting throughout and are furnished in dark woods with tan coloured soft furnishings, finished off with plenty of modern art and fresh flowers. The bedroom area has either a King size or two Twin beds with a luxurious gold bedspread. Deluxe Rooms are well equipped with a plasma television, DVD player and electronic room controls. The bathroom is fitted out to a high standard with opulent use of marble, and has a deep bathtub, separate rain shower and wc with bidet.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe Suite	36	Sea	As per the Deluxe Room with the added benefit of being larger and with: Entrance lobby Separate lounge Butlers pantry area with sink and fridge Guest WC Two 42 inch plasma screen televisions with DVD players Dining table for four Two seat sofa Armchair Coffee table Complimentary airport transfers Grosvenor Club services and facilities	2 Adults and 1 Child under 12	68

Cranley Comment

Deluxe Suites are located in corner positions one on each floor and have more space than Deluxe rooms but no balcony. They are decorated in a stylish contemporary design but with an Arabic influence. All have high ceilings, quality striped carpeting throughout and are furnished in dark woods with tan coloured soft furnishings, finished off with plenty of modern art and fresh flowers. They have the added facilities of a separate lounge, dining table, WC and pantry area with sink and fridge. Guests enter the suite into an entrance lobby that also houses the wardrobes with the WC and lounge located off the lobby. The lounge has a glass topped dining room table that can seat four with the pantry area located behind it. The lounge is furnished with a two seat sofa, armchair and coffee table. The bedroom, which is accessed from the lounge, has a King size or two Twin beds and a wall mounted plasma TV with DVD/Video player. The en-suite bathroom is fitted out to a high standard with opulent use of marble, and has a deep bathtub, separate rain shower and wc with bidet.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Club	32	Sea	As per the Deluxe Room with the added benefit of Club facilities and services	2 Adults only	35

Cranley Comment

Club Rooms are identical to Deluxe Rooms except that they are on located on the top fourteen floors of the hotel and have the benefit of access to the club lounge and club facilities and services. Rooms are within easy reach of the lifts down the wide opulent hallways. All have a balcony and are decorated in a stylish contemporary design but with an Arabic influence. All have high ceilings, quality striped carpeting throughout and are furnished in dark woods with tan coloured soft furnishings, finished off with plenty of modern art and fresh flowers. The bedroom area has either a King size or two Twin beds with a luxurious gold bedspread. Club Rooms are well equipped with a plasma television, DVD player and electronic room controls. The bathroom is fitted out to a high standard with opulent use of marble, and has a deep bathtub, separate rain shower and wc with bidet.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Premier	18	Sea	As per the Deluxe Room with the added benefit of being larger and with: Complimentary breakfast Grosvenor Club facilities Entrance hall Dressing area	2 Adults and 1 Child under 12	55

Cranley Comment

Premier Rooms are larger than Deluxe Rooms and guests have a choice between two configurations and sizes. The smaller Premier Room has a balcony and a larger than average bathroom with similar bedroom furniture as the Deluxe Room such as an armchair and footrest. The larger Premier Room does not have a balcony as it has been incorporated into the room, which is therefore more spacious with a ‘lounge area’ furnished with a two seat sofa and two armchairs. The bathroom is of a similar size to the Deluxe Room’s bathroom. Both configurations of the Premier Rooms however have a dressing area and guests staying in Premier Rooms enjoy Club facilities and services. They are decorated in a stylish contemporary design but with an Arabic influence. All have high ceilings, quality striped carpeting throughout and are furnished in dark woods with tan coloured soft furnishings, finished off with plenty of modern art on the walls and fresh flowers. The bedroom area has either a King size or two Twin beds with a luxurious gold bedspread. The bathroom is fitted out to a high standard with opulent use of marble and has a deep bathtub, separate rain shower and wc with bidet.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Premier Suite	7	Sea	As per the Deluxe Room with the added benefit of being larger and with: Separate lounge Entrance lobby Two 42 inch plasma screens Desk in bedroom Two 2 seat sofas Glass coffee table Grosvenor Club facilities	2 Adults and 2 Children	61

Cranley Comment

Premier Suites are one bedroom suites with a separate lounge and bathroom. Suites have an entrance lobby with wardrobes and the bathroom and lounge are located off the lobby area. The lounge has 2 two seat sofas and a coffee table but no dining table, whilst a desk is located in the bedroom. Premier Suites are within easy reach of the lifts down the wide opulent hallways, they are decorated in a stylish contemporary design but with an Arabic influence. All have high ceilings, quality striped carpeting throughout and are furnished in dark woods with tan coloured soft furnishings, finished off with plenty of modern art and fresh flowers. The bedroom area has either a King size or two Twin beds with a luxurious gold bedspread and it has an additional wall-mounted plasma television and a DVD player. The bathroom is fitted out to a high standard with opulent use of marble and has a deep bathtub, separate rain shower and wc with bidet.

Type	No.	View	Facilities	Max. Occupancy	Size m2
One Bedroom Apartment	88	Marina	As per the Deluxe Suite plus: Separate fully fitted kitchen Laundry/storage room Washing machine on request Preferential rates on laundry Complimentary parking for one car	2 Adults and 2 Children under 12	From 55

Cranley Comment

One Bedroom Apartments have a separate lounge, dining table, WC and kitchen. Guests enter apartments into an entrance lobby off which is located the WC, kitchen, lounge and a corridor that leads to the bedroom. The bedroom has an en-suite bathroom with the same facilities as the Deluxe Room’s bathroom. The lounge has a glass topped dining room table that can seat four and is furnished with a two seat sofa, armchair and a coffee table. The apartments are decorated in a similar style as the rooms but with dark wood parquet flooring.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Two Bedroom Apartment	74	Marina	As per the One Bedroom Apartment with the added benefit of being larger and with: Additional bedroom Dining table with seating for six	4 Adults and 2 Children under 12	From 101

Cranley Comment

Two Bedroom Apartments have a separate lounge, dining table, WC and kitchen. Guests enter apartments into an entrance lobby off which is located the WC, kitchen, lounge and a corridor that leads to the two bedrooms. The master bedroom has an en-suite bathroom with the same facilities as the Deluxe Room’s bathroom. The guest bedroom uses the master bedroom’s bathroom. The lounge has a glass topped dining room table that can seat six and is furnished with a two seat sofa, armchair and a coffee table. The apartments are decorated in a similar style as the rooms but with dark wood parquet flooring.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Three Bedroom Apartment	40	Marina	As per the Two Bedroom Apartment with the added benefit of being larger and with: Additional bedroom Additional bathroom Complimentary parking for two cars	6 Adults and 2 Children under 12	From 140

Cranley Comment

Three Bedroom Apartments have a separate lounge, dining table, WC and kitchen. Guests enter apartments into an entrance lobby off which is located the WC, kitchen, lounge and a corridor that leads to the three bedrooms and additional bathroom. The master bedroom has an en-suite bathroom with the same facilities as the Deluxe Room’s bathroom. The two guest bedrooms share the additional bathroom. The lounge has a glass topped dining room table that can seat six and is furnished with a two seat sofa, armchair and a coffee table. The apartments are decorated in a similar style as the rooms but with dark wood parquet flooring.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Two Bedroom Duplex Apartment	1	Marina

Cranley Comment

Two Bedroom Duplex Apartments were not available for viewing at the time of the review. These apartments are generally occupied by long lease tenants.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Three Bedroom