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The Cranley Report®: London Marriott Grosvenor Square
London Marriott Grosvenor Square, London
Hotel Address
London Marriott Grosvenor Square
Grosvenor Square
London W1K 6JP
England
Contact Details
Telephone: +44 207 493 1232
Fax: +44 207 491 3201
E-mail
Email hotel's reservation Desk
Cranley Rating

London Marriott Grosvenor Square: Click to magnify
Photo 1 of 26. Click arrows to view
Hotel Summary
Category Hotel
Awards Won 2007 Best Breakthrough Restaurant at the S. Pellegrino World's 50 Best Restaurant Awards organised by Restaurant Magazine 2007
2006 Michelin Guide 1 star rating
2006 Best Kitchen – Tatler Restaurant Awards
2005 Best New Restaurant – Time Out Eating and Drinking Awards
2005 Restaurant of the Year in London – Harpers & Queen Restaurant Awards
2005 Newcomer of the year, Chef of the Year – Harpers & Queen Restaurant Awards
2005 Best Scene – Harpers & Queen Restaurant Awards
2005 BMW Restaurant of the Year – Square Meal
2005 Best Eating Experience – Theme Awards
2005 Restaurant of the Year – Decanter Magazine
Hotel Opened
 1998 (The London Marriott Grosvenor Square occupies a building dating back from Georgian times it was originally converted into a hotel in 1964. The London Marriott Grosvenor Square opened its doors for the first time in 1998)
Refurbishment 2007 (ongoing) – Fitness Centre, Guestrooms, Executive Lounge, Cobalt Restaurant.
2005 (£14 million) – Guestrooms, Maze Restaurant and Lobby.
Cranley Summary
The London Marriott Grosvenor Square is located on the northern side of Grosvenor Square in a striking red brick neo Georgian building that was originally built as a large majestic town house. It overlooks Grosvenor Square, a small public garden in the centre of the square, home to a statue of President Roosevelt and a 9/11 memorial. Grosvenor Square is located in the heart of the central London district of Mayfair and is only a short stroll away from Oxford Street and Selfridges, Bond Street, Hyde Park and Park Lane. The interior of the hotel has an historic ambience, the lobby is decorated in an art deco style with a black and white marble floor and tall cream and brown pillars. Many of the 236 guest rooms have been refurbished during the past 18 months and all benefit from high ceilings and rich fabrics. The hotel is about to undergo a further refurbishment programme that will incorporate a new larger Fitness Centre, and Executive Lounge and the transformation of many of the guest rooms into modern contemporary spaces. Gordon Ramsay's Michelin-starred restaurant, Maze, is located on the mezzanine level to the left on entering the hotel. The Cobalt lounge restaurant and bar is also located on the mezzanine level and is a comfortable space with a selection of seating areas where guests may enjoy breakfast, lunch and dinner or relax with friends. The current Executive Lounge is located on the first floor serving complimentary snacks and soft drinks for guests staying in Executive rooms and above. Guests can enjoy the use of three computers within the hotel although Internet access is chargeable. On the lower ground floor there is a grand Ballroom and a selection of event spaces for conferences and meetings. Guests staying at the London Marriot Grosvenor Square may use the spa facilities at the Elizabeth Arden Red Door Spa at a discounted rate, a short stroll away.
Location & Layout
Location Description
The London Marriott Grosvenor Square is located in the exclusive Mayfair district of central London. Situated on the northern side of Grosvenor Square, the hotel enjoys views over the small public park in the centre of the square, other neo Georgian style town houses and the American Embassy. In the streets leading from Grosvenor Square and on Duke Street where the hotel's entrance is located a number of restaurants, small shops, wine bars and pubs can be found. Oxford Street and Selfridges department store are within two minutes walk while Park Lane, Hyde Park and fashionable Bond Street are only a short stroll away. The nearest London Underground station is Bond Street Station which is serviced by the Central and Jubilee lines.
Airports
Distance
 16 km
Airport Transfers
 Approximately 45 minutes in light traffic.
Chargeable taxi and limousine services available.
Cities and Sights
Distance
 3 km
City/Sight Transfers
 Approximately 10 minutes in light traffic.
Chargeable taxi and limousine services available.
Layout Description
The London Marriott Grosvenor Square is located on the corner of Grosvenor Square and Duke Street. The hotel is rectangular in shape with the majority of the rooms overlooking Grosvenor Square or the streets surrounding it. The entrance to the hotel is on Duke Street where there is a small driveway which can accommodate four to five cars at a time for pick up/drop off only as no parking is allowed in this area. Upon entering the hotel, to the right are located two small business areas with computers, printers and a selection of complimentary newspapers. The ladies' and gentleman’s cloakroom facilities are to be found either up or down a few stairs in a semi-basement level and independent mezzanine level. To the left are three "island" desks, the first is the Concierge, the second and third are the Reception. There are a number of small seating alcoves in the lobby and two large entrance doors leading to the Ballroom. At the far end of the lobby there are stairs leading up to the Cobalt Restaurant and the Maze restaurant on its right. At the base of the stairs to the left there are disabled cloakroom facilities and a disabled lift which takes guest either up to the restaurants on the mezzanine level or down to the Conference and Banqueting facilities. To the right are the two lifts which take guests to all six floors and the basement level. There is an Inner Courtyard roof garden over the Westminster Ballroom which, with the exception of Garden Suite guests, is not accessible to guests. The Executive Lounge on the first floor and some of the guest rooms overlook the Inner Courtyard area which has a number of large planters with evergreen shrubs.
Lobby and Guest Relations
Open Hours
 24 hours.
Languages Spoken English, Arabic, Chinese, French, German, Greek, Italian, Japanese, Spanish, most European languages, and several other languages spoken.
Payment Methods All major international credit cards and cash accepted.
Foreign Exchange 24 hours.
All major currencies exchanged.
There is a limit imposed by the hotel per transaction.
Exchange rates are commissionable.
Taxis Arranged Street taxis can be arranged on request.
Tours Arranged Tours and excursions can be arranged through the Concierge to:

Buckingham Palace
Hampton Court
Kensington Palace
Luxury River Thames cruises
Madame Tussauds
St Paul’s Cathedral
The London Dungeon
The London Eye
Tower of London
Windsor Castle
Concierge Services
 The Concierge is on hand 24 hours a day and will assist guests with any arrangements including restaurant reservations, limousines, car rental or airport transfers, or organising tickets to the theatre, opera or ballet at any time during a guest's stay.
Medical Facilities Staff are trained to administer first aid for minor incidents. A doctor is available 24 hours a day with a typical response time of within one hour, according to the hotel.
Parking There are no parking facilities at the Marriott London Hotel Grosvenor Square. Guests may park either on the street at meters or at the two chargeable NCP car parks close by. The Marriott London Hotel Grosvenor Square is within the London Congestion Charge zone.
Cranley Comment
The art deco lobby area features black and white marble flooring and very high ceilings accentuated by a number of large columns. There are a number of private alcoves for guest to relax in, in comfortable cream leather sofas and chairs. The Concierge desk is found to the left of the hotel's entrance with two further "island" Reception desks to its right. There are two small business areas leading off from the lobby area where guests may use the computer and printers provided. The Westminster Ballroom can be reached directly from the lobby area by two separate entrances. At the far end of the lobby guests will find the lifts to the right and disabled cloakroom facilities and a disabled lift to the left. The Cobalt Restaurant and Maze Restaurant are reached by stairs to a mezzanine level.
Shops & Amenities
Description
There are no shops or amenities within the London Marriott Grosvenor Square itself. Directly opposite the hotel there is a small shop, generally open from 07:00 to 23:00, selling a small selection of groceries, wines and newspapers.
Cranley Comment
There are no shops or amenities within the London Marriott Grosvenor Square itself. Directly opposite the entrance of the hotel on Duke Street there is a small shop, generally open from 07:00 to 23:00, selling a small selection of groceries, wines and newspapers. There is also a hairdresser. Proceeding up Duke Street towards Oxford Street, there are a number of small shops, coffee bars, a patisserie and a selection of "chain" restaurants, mainly Italian. Oxford Street and its many department stores are found at the end of Duke Street approximately, two minutes walk away.
Rooms, Suites & Villas
Number of Floors 6
Total Rooms 236
Elevators 2
Rooms per Elevator 118
Total Staff 250
Staff per Room 1.1
Check-in Time 15:00 hours
Check-out Time 12:00 hours
Late Checkout Late check out facilities are available subject to availability. A charge may be incurred.
Smoking Rooms The sixth floor is a dedicated smoking floor, with a selection of 22 guest rooms.
Room Service Full menu served 06:00 to 23:00.
Light night menu served 23:00 to 06:00.
Laundry Service Requests for laundry and dry cleaning handed in before 09:00 will be returned on the same day, seven days a week.
Pressing is available between 07:00 to 22:30, seven days a week.
Minor alterations can be carried out between Monday and Friday.
Club or Executive Facilities
The Executive Lounge is located on the first floor and overlooks the Inner Courtyard. The Executive Lounge is available to guests staying in Executive Rooms and above at no extra charge. Access is obtained via guest key cards and it is open from 06:00 to 00:00. At peak times there is a Guest Relations Officer on duty. On entering, to the right there is a comfortable seating area and large flat screen television, books, board games, DVDs and a play station. Daily newspapers and magazines are complimentary. In addition to this seating area there a number of circular tables suitable for meals and drinks. The buffet area serves complimentary continental breakfast, snacks, hot and cold hors d’oeuvres, desserts, tea, coffee and soft drinks. There is also a small, discreet, quiet corner with a computer and printer for guests to use. Children under 16 must be accompanied by an adult when using the Executive Lounge.
Cranley Comment
The guestrooms at the London Marriott Grosvenor Square all benefit from high ceilings and many of the rooms overlooking Grosvenor Square and Duke Street have the added benefit of floor-to-ceiling windows. The majority of the Executive Rooms, Deluxe Rooms and Deluxe Suites have recently been refurbished, are bright and spacious and are decorated in tones of gold, yellow and royal blue. The remaining guestrooms are more classic in appearance. The new Garden Suite and Club Rooms (which will replace many of the Executive and Deluxe Rooms respectively) are of a contemporary style and have hardwood floors, modern four poster beds, flat screen televisions, Bose sound systems and individual fire places. There are two ice machines located on each of the six guest floors.
Type of Room, Views & Facilities
Type No. View Facilities Max. Occupancy Size m2
Deluxe 180

54 Grosvenor Square
44 Duke Street
24 George Yard
54 Inner Courtyard
4 North Garden

Electronic locking system
Viewfinder spy hole
Individually controlled air-conditioning
Work space/desk
Wi-Fi
Voicemail
Television
Pay per view movie channels
Radio/alarm
Energy saving lights
UK and International sockets
Interconnecting rooms
Safe
Minibar
Iron and ironing board
Umbrella
Tea and coffee making facilities
En-suite bathroom
Bath tub with fitted shower over it
Bathrobes
Slippers
Shaving point
Hairdryer
Bathroom scales
Sewing kits
Luxury aromatherapy toiletries

 2 Adults and 1 child under 12 26
Cranley Comment
The Deluxe rooms at the London Marriott Grosvenor Square, although the smallest within the hotel, are of a good size. The Deluxe Rooms either overlook the Inner Courtyard or the street For Deluxe Rooms that overlook Grosvenor Square there is an additional charge. All the Deluxe Rooms benefit from high ceilings and the rooms located on the street side of the building additionally benefit from floor-to-ceiling windows which allows for plenty of natural light. The majority of the rooms have recently been refurbished and are decorated in tones of yellow, gold and royal blue, with the few remaining rooms decorated in a more classic style in tones of deep reds, greens and gold. Each room has a large television or a new flat screen television, a writing desk and chair, UK and International sockets and chargeable Internet access via Wi-Fi. The luxury duvets and pillows are allergy free. The majority of the bathrooms have a bath with a shower over it and basin. A few of the Deluxe bathrooms have the added benefit of a separate shower. All the bathrooms have bathrobes, slippers, weighing scales and luxury aromatherapy toiletries. Many of the rooms are interconnecting.
Type No. View Facilities Max. Occupancy Size m2
Club Rooms 1

George Yard

As for Deluxe Rooms with the added benefit of:
Plasma television
DVD player
Bose sound system
i-pod docking station
Large safe suitable for laptop
Four poster bed
Built in feature gas living flame fireplace
Rainforest shower

 2 Adults and 1 child under 12 26
Cranley Comment
A new addition to the London Marriott Grosvenor Square are the contemporary Club Rooms that will in time replace the majority of the Deluxe Rooms. The Club rooms have hardwood flooring, partially cream leather clad walls and high ceilings. The beds are of a modern four poster design with allergy free luxury duvets and pillows. There is a small stainless steel and dark wood writing desk and chair, UK and International sockets, built-in flat screen television and gas living flame fireplace and an i-pod docking station with Bose sound system. The separate marble bathroom is partitioned off with frosted glass. There are no baths but they each have a large rainforest shower, large feature sink and luxury Molton Brown toiletries.
Type No. View Facilities Max. Occupancy Size m2
Executive 43

5 Grosvenor Square
8 George Yard
28 Inner Courtyard
2 North Garden

As for Deluxe Rooms with the added benefit of:
Seating area with sofa, two comfortable chairs and coffee table
Bidet

 2 Adults and 1 child under 12 33
Cranley Comment
Executive Rooms at the London Marriott Grosvenor Square are larger in size and benefit from having a seating area with a sofa, two comfortable chairs and coffee table. The Executive Rooms either overlook the Inner Courtyard or the street and for the Executive Rooms that overlook Grosvenor Square there is an additional charge. All the Executive Rooms benefit from high ceilings and the rooms located on the street side of the building additionally benefit from floor-to-ceiling windows which allows for plenty of natural light. The majority of the rooms have recently been refurbished and are decorated in tones of yellow, gold and royal blue with the few remaining rooms decorated in a more classic style in tones of deep reds, green and gold. Each room has a large television or a new flat screen television, a writing desk and chair, UK and International sockets and chargeable Internet access via Wi-Fi. The luxury duvets and pillows are allergy free. The majority of the bathrooms have a bath with a shower over it, basin and bidet and a few of the Executive bathrooms have the added benefit of a separate shower. All the bathrooms have bathrobes, slippers, weighing scales and luxury aromatherapy toiletries. Many of the rooms are interconnecting.
Type No. View Facilities Max. Occupancy Size m2
Garden Suite 1

Inner Courtyard

As for Club Rooms with the added benefit of:
Seating area with coffee table, chair and a long ottoman
Large bath tub with hand held shower
Terrace
Large alfresco wicker chair
Alfresco wicker dining table and two chairs
Outside gas living flame fireplace

 2 Adults and 1 Child under 12 42
Cranley Comment
The recently modernised contemporary Garden Suite is a new addition to the London Marriott Grosvenor Square. The Garden Suite has hardwood flooring, partially cream leather clad walls and high ceilings. The bed is of a modern four poster design with allergy free luxury duvets and pillows. There is a small stainless steel and dark wood writing desk and chair, UK and International sockets, a seating area with a coffee table, chair and a long ottoman, a built-in flat screen television and gas living flame fireplace and an i-pod docking station with Bose sound system. The Garden suite overlooks the Inner Courtyard and enjoys its own small terrace with a large relaxing wicker chair, alfresco wicker dining table and two chairs and an outside gas living flame fireplace. The marble bathroom is partitioned with a frosted sliding glass creating an open plan environment. There is a deep bath with marble surround, a separate large rainforest shower and large feature sink. The toilet facilities are found at the end of the bathroom and have a separate door.
Type No. View Facilities Max. Occupancy Size m2
Deluxe Suites 11

6 Grosvenor Square
5 George Yard

As for Executive Rooms with the added benefit of:
Entrance Hall
Separate lounge area
Dining table with four chairs
Two with guest cloakroom

 2 Adults and 2 children under 12 53
Cranley Comment
Deluxe Suites at the London Marriott Grosvenor Square have a separate living room with a comfortable seating area and a dining table and four chairs. The Deluxe Suites either overlook Grosvenor Square or George Yard with a few being located on the corner on the building and providing a double aspect. All the Deluxe Suites benefit from high ceilings, and floor-to-ceiling windows which allows for plenty of natural light. The suites have recently been refurbished and are decorated in tones of yellow, gold and royal blue. Each suite has a large television or a new flat screen television, a writing desk and chair, UK and International sockets and chargeable Internet access via Wi-Fi, a dining table and four chairs. The luxury duvets and pillows are allergy free. The majority of the bathrooms have a bath with a shower over it, basin and bidet and a few of the Deluxe Suites' bathrooms have the added benefit of a separate shower. All the bathrooms have bathrobes, slippers, weighing scales and luxury Molton Brown toiletries. Many of the suites have interconnecting rooms.
Restaurants & Cafés
  Maze – Gordon Ramsay Michelin-starred restaurant  
     
Restaurant Type International
Restaurant Capacity 95
Opening Times Lunch 12:00 to 14:30
Dinner 06:00 to 10:30
Booking highly recommended.
Dress Codes Smart/casual.
Air-Conditioning Yes
Smoking Policy No smoking allowed.
Children’s Facilities High chairs available.
Smaller adaptable portions available.
Breakfast Options N/A
Cranley Comment
Maze is a Michelin-stared Gordon Ramsay restaurant which is run under the expertise of Executive Chef Jason Atherton. It is located on the mezzanine level, overlooking Grosvenor Square and also has its own separate entrance facing the square. Maze opened in 2005, the décor is contemporary and was designed by David Rockwell with a large rosewood bar, comfortable seating areas with large leather couches and ottomans. The rosewood and beige leather colour scheme runs through to the dining area although guests may eat at the bar counter if they prefer. There is also a separate private dining area for 11 people that directly overlooks the kitchen and the very popular chefs' table for eight which is within the kitchen itself. Guests who dine at the chefs' table enjoy a unique, interactive dining experience. The International menu with French and Asian influences is changed daily, incorporating the best ingredients for each season and includes a tasting menu and several speciality a la carte dishes, many cooked or finished in a charcoal grill, wood oven, or plancha. This contemporary award winning restaurant has a vibrant buzz and booking is highly recommended.
  Cobalt  
     
Restaurant Type Classic British with Mediterranean influences
Restaurant Capacity 77
Opening Times Breakfast 06:00 to 11:30
Full lunch and dinner menu 11:30 to 22:00
Select menu 22:00 to 03:00
Dress Codes Smart/casual
Air-Conditioning Yes
Smoking Policy No smoking allowed.
Children’s Facilities High chairs available.
Children’s menu
Little adults - breakfast arrangements
Children 0 - 5 years of age eat free at breakfast time
Children 6 - 12 years of age eat breakfast at half price
Breakfast Options Continental
English
Buffet
A la Carte
Cranley Comment
The Cobalt is located the mezzanine level on the left hand side of the lobby area on entering the hotel. It is reached by a short flight of