Wyndham Grand London Chelsea Harbour, London

The Cranley Report®: Wyndham Grand London Chelsea Harbour

Wyndham Grand London Chelsea Harbour, London

Hotel Address

Wyndham Grand London Chelsea Harbour
London Chelsea Harbour
London
SW10 0XG
United Kingdom

Cranley Rating

Wyndham Grand London Chelsea Harbour

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Hotel Summary

Category

Hotel

Hotel Opened	2007 (The Wyndham Grand London Chelsea Harbour Hotel opened its doors for the first time in 2007 it occupies a building dating from 1989)
Refurbishment	February 2008 - (ongoing). Public areas, restaurant and bar, meeting rooms, Penthouse suites and lobby.

Cranley Summary

The all-suite Wyndham Grand London Chelsea Harbour is situated just off the fashionable Kings Road in Chelsea and occupies an enviable position on the River Thames with views over a small marina (Chelsea Harbour), the River Thames and the City of London. The hotel was purpose built in 1989 as London’s only all-suite hotel. All of the 154 contemporary suites are only accessible by a security lift key. The suites are spacious with a two-room layout and are tastefully furnished in tones of gold and burgundy. The six Penthouse suites on the eighth floor are classically styled. Guests can enjoy many in-room facilities and small dogs are welcome to stay for a nominal charge. The modern Aquasia Restaurant, Terrace and Bar on the lobby level overlooks the tranquillity of the marina and serves predominantly English and European dishes. The hotel has a health and fitness centre and an indoor swimming pool. Additionally a florist, hairdressers and barbers are located at the lobby entrance. There are 14 versatile conference and banqueting rooms located mainly on the Marina and lower floor levels which are equipped with audio-visual and technical facilities.

Hotel Location & Layout

Location Description

The Wyndham Grand London Chelsea Harbour is located near the famous Kings Road in the residential district between Lots Road, home of many antique auction houses, and the River Thames. Within a short stroll of the hotel along the banks of the River Thames is the recent development of Imperial Wharf where there are a number of restaurants and a small upmarket supermarket. Battersea Park on the southern side of the river is approximately 15 minutes walk away. The hotel is outside the London Congestion Charging Zone. The closest Underground Stations are Fulham Broadway and Earls Court. There is a taxi pool at the hotel and guests may also make use of the complimentary chauffeur service to Knightsbridge and Oxford Street

Airports
Distance	21 km
Airport Transfers	Approximately 45 minutes in light traffic.

Cities and Sights
Distance	4.5 km
City/Sight Transfers	Approximately 12 minutes in light traffic.

Layout Description

The approach to the Wyndham Grand London Chelsea Harbour is from Lots Road which is famous for its many auction houses. The areas immediately surrounding the hotel are fairly recently developed upmarket apartment buildings and town houses. The hotel has a sweeping driveway with space for pick-up and drop-down only. On entering the hotel there is a large lobby area with seating. To the right there are stairs to the Marina and lower level and three lifts which access all the floors of the hotel. The reception desk with three separate stations is also to the right and to the left is the concierge desk. Leading off from the left there is a small florist which also sells essential overnight items and small gifts and toys, a hairdressers and separate barbers. There is also a discreet disabled ramp which avoids the four steps that lead to Aquasia Restaurant, Terrace and Bar and the Drakes Banqueting suite. The remaining conference and banqueting suites are located below the lobby on the Marina level and the lower level. The health and fitness centre and indoor pool are also located on the lower level and are reached by a separate designated lift from guest floors only.

Lobby & Guest Relations

Open Hours	24 hours.
Languages Spoken	English, Dutch, French, German, Italian, Spanish and several other languages spoken.
Payment Methods	All major international credit cards and cash accepted.
Foreign Exchange	24 hours. All major currencies exchanged at slightly above bank rates.
Taxis Arranged	Street taxis can be called on request. Thames River Taxis run between Chelsea Harbour and Blackfriars and operate from 06:35 to 09:50 and 16:45 to 19:35 five days a week. A complimentary hotel chauffeur service is available to Harrods, Oxford Street and the Kings Road.
Tours Arranged	Tours and excursions can be arranged through the concierge to: Buckingham Palace Hampton Court Kensington Palace Luxury River Thames cruises Madame Tussauds St Paul’s Cathedral The London Dungeon The London Eye Tower of London Windsor Castle

Concierge Services	The concierge is on hand 24 hours a day and will assist guests with any arrangements including restaurant reservations, limousines, car rental or airport transfers, theatre, opera or ballet tickets. The concierge is also able to organise a dog walking service for guests' pets during their stay at the hotel.
Medical Facilities	Staff are trained to administer first aid for minor incidents. A doctor is available 24 hours a day with a typical response time of within 90 minutes, according to the hotel.
Parking	The Wyndham Grand London Chelsea Harbour has access to 1000 underground parking spaces below the hotel that are chargeable. A valet parking service is also available. No parking is allowed directly in front of the hotel.

Cranley Comment

The large lobby area is decorated in calming shades of cream and gold with marble flooring. Large porthole style windows feature throughout the lobby level area in keeping with the backdrop of the harbour and its nautical location. Just beyond the lobby area are a florist, hairdressers and barbers. The décor of the Aquasia Restaurant and Bar is contemporary in shades of purple and green with wooden flooring and large full height and length windows overlooking the marina and the Aquasia Terrace.

Shops & Amenities

Description

Within the Wyndham Grand London Chelsea there is a florist, Chelsea Flowers, which also stocks personal essentials and over the counter medication. It is open from 10:00 to 18:00 six days a week, excluding Sundays. Figaro, the ladies hairdressers and separate barbers also located on the Lobby Level is open from 09:00 to 18:30 six days a week, excluding Sundays. On the approaching road to the hotel, Lots Road, there are a number of famous antique auction houses.

Cranley Comment

Chelsea Flowers, an independent shop located off the lobby, supplies the hotel with all its floral arrangements. Guests may also send or purchase flowers from here. Chelsea Flowers also stocks a small selection of personal essential items, over the counter medications and a selection of London maps, greetings cards, children’s toys and Chelsea football club memorabilia. Figaro, a hairdressers with separate barbers also has premises within the hotel. Figaro is open to guests and is also popular with local residents and manicures, pedicures and gentleman’s wet shaves are available too. Within a short walk there is a selection of local restaurants, pubs and an upmarket supermarket located at Imperial Wharf.

Rooms, Suites & Villas

Number of Floors	10 floors including the Lower Level and the Marina Level
Total Rooms	160
Elevators	4
Rooms per Elevator	40
Total Staff	160
Staff per Room	1

Check-in Time	14:00 hours
Check-out Time	12:00 hours
Late Checkout	Subject to availability.
Smoking Rooms	In total there are 42 smoking rooms located on the third, seventh and eighth (Penthouse) floors.
Room Service	24 hour room service is available. Breakfast 06:30 to 10:30 All Day Dining 10:30 to 22:30 Afternoon Tea 15:00 to 18:00 Night Menu 22:30 to 06:30
Laundry Service	Same-day, express or overnight standard services are available. Clothes handed in before 10:00 will be returned before 19:00. The express service returns clothes within two hours if handed in before 14:00. Clothes handed in for the standard overnight service will be returned before 19:00 the following day. Pressing is available from 07:00 to 21:00. A complimentary shoe shine service is available overnight where shoes handed in by 02:00 will be returned by 07:00.
Unique Features	Small dogs are permitted to stay at the Wyndham Grand London Chelsea Harbour at a nominal charge.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Chelsea Suite	94	Chelsea/City	Electronic locking system Viewfinder spy hole Security Lock Doorbell Entrance hall Guest cloakroom in most suites Separate lounge area Many with balcony with two chairs and table Individually controlled air-conditioning Work space/desk Wi-Fi High speed Internet access Voicemail (on request) DDI line (on request) Fax (on request) LCD television Additional flat screen television Satellite television Movie channels pay per view In room video games (on request) DVD player Radio/alarm Radio CD player and library Hi-fi and speakers Dimmer switches UK and International electric sockets Sofa-bed (on request) Cot (on request) Roll out bed (on request) 14 interconnecting suites Large safe suitable for laptop Minibar Iron and ironing board Clothes brush Shoe horn Umbrella Tea and filter coffee making facilities Ensuite bathroom Twin wash basins Bath with hand held shower Separate rain shower Bidet Bathrobes Slippers Shaving point Shaving mirror Retractable drying cord Hairdryer Bathroom scales Bathroom telephone Radio Luxury Temple Spa toiletries Express check-out	2 Adults and 2 children under 12	51

Cranley Comment

The 94 standard Chelsea Suites are located on floors one to seven and have views of Lots Road and the surrounding area of mainly luxury residential apartments and townhouses. Each suite has an entrance hall with marble flooring, many with a guest cloakroom leading from the entrance hall. The contemporary living rooms have a comfortable sofa and two chairs, a workstation with black granite top and generally a large dark wood and granite cabinet which houses a mini bar, tea and filter coffee making facilities and a large laptop safe. The dark wood television cabinet also has a DVD and CD player. Both the living area and the twin and king-size bedrooms leading off are decorated with plain heavy fabrics in tones of gold, dusky red, sea green and marine blue. The bed linen is 100% cotton with oversized feather pillows and each bedroom has an additional flat screen television, radio alarm clock and dressing area. The large bathrooms have floor-to-ceiling grey tiles a large mirror, twin basins, separate programmable rain shower and luxury Temple Spa toiletries. The bidet and toilet are separate.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Marina Suite	40	Harbour	As for Chelsea Suite with the added benefit of all suites having a balcony with two chairs and a table and views of the Marina.	2 Adults and 2 children under 12	51

Cranley Comment

There are 40 standard Marina Suites on the lower floors of the hotel that are decorated and configured in the same manner as the Chelsea Suites but with all having a guest cloakroom. All of the Marina Suites have balconies leading off from the living area with a small table and two chairs overlooking the small marina and the surrounding cobbled promenade and residential buildings.

Type	No.	View	Facilities	Max. Occupancy	Size m2
River Suite	20	River	As for Marina Suites with the added benefit of all suites having views of the Marina and far reaching views along the River Thames towards the City of London. 1 interconnecting suite.	2 Adults and 2 children under 12	51

Cranley Comment

The sixth and seventh floors of the hotel are home to the 20 River Suites. These suites overlook the Marina and from their balconies there are uninterrupted views of the River Thames, BT Tower, Saint Paul’s Cathedral, the City of London’s Gherkin and the London Eye.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Diplomatic Suite	2	River	As for River Suite with the added benefit of; 2 entrances Large guest cloakroom * Separate dining room Dining table and eight chairs Separate kitchen Fridge/freezer Microwave	2 Adults and 2 children under 12	64

Cranley Comment

The two Diplomatic Suites on the eighth floor have two separate entrances, one leading to the bedroom and the other leading to the hall and living room. Leading off from the hall there is a guest cloakroom. The traditionally decorated suites have dark wood furniture and double opening doors. The curtains and soft furnishings are in regal tones of light blue and light gold. There is a comfortable seating area with sofas and chairs, workspace and television cabinet. Sliding doors lead to the furnished balcony with its views along the River Thames. The bedrooms have a king-size bed with 100% cotton sheets and oversized feather pillows and an additional flat screen television. The large bathrooms have floor-to-ceiling grey tiles, a large mirror, twin basins, separate programmable rain shower and luxury Temple Spa toiletries. The bidet and toilet are separate.

* Depending on availability, the Diplomatic Suites can be configured to utilise the adjoining Presidential Suites dining room with its dining table and eight chairs and kitchen with fridge/freezer and microwave.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Ambassador Suite	2	River	As for River Suite with the added benefit of; Large guest cloakroom Large master bedroom Additional closet space Large balcony with table and four chairs * Separate dining room Dining table and eight chairs Separate kitchen Fridge/freezer Microwave	2 Adults and 2 children under 12	86

Cranley Comment

The two Ambassador Suites on the eighth floor have a large hall with a guest cloakroom leading off to one side. The traditionally decorated suites have dark wood furniture and the curtains and soft furnishings are in regal tones of light blue and light gold. There is a comfortable seating area with sofas and chairs, workspace and television cabinet. Sliding doors lead to the balcony which has a table and four chairs with views along the River Thames. The bedrooms have a king-size bed with 100% cotton sheets and oversized feather pillows and an additional flat screen television. The large bathrooms have floor-to-ceiling grey tiles, a large mirror, twin basins, separate programmable rain shower and luxury Temple Spa toiletries. The bidet and toilet are separate.

* Depending on availability either of the Ambassador Suites can be configured to utilise the Ambassador dining room that is located between the two Ambassador Suites.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Presidential Suite	2	River	As for River Suite with the added benefit of; 2 Entrances Large guest cloakroom Separate dining room with dining table and eight chairs Separate kitchen with fridge/freezer and microwave Large master bedroom Additional closet space Separate study area or small private gym Large jacuzzi bath Private sauna Large balcony with table and four chairs	2 Adults and 2 children under 12	123

Cranley Comment

The two Presidential Suites are located on the eighth floor at each end of the hotel. The suites have a large hall with a guest cloakroom leading off to one side. The Presidential Suites are the largest of the suites on the penthouse floor and are traditionally decorated with dark wood furniture and double opening doors and the curtains and soft furnishings are in regal tones of light blue and light gold. There is a large comfortable living room with two sofas and chairs, workspace, television cabinet and glass cabinet. Sliding doors lead to the balcony which has a table and four chairs and views along the River Thames. There are two double doors leading to the adjoining dining room which has its own separate entrance and an interconnecting door to the Diplomatic Suite The dining room has a dining table with eight chairs and a desk and there is a small separate galley kitchen. The large bedrooms have a king-size bed with a canopy over the bed, 100% cotton sheets, oversized feather pillows and an additional flat screen television and six closets. At the far end of the bedroom in a large alcove with bay windows overlooking the Thames, one of the Presidential Suites has a study area whilst the other suite has a private gym. The large bathrooms have floor-to-ceiling grey tiles a large mirror, twin basins, a very large jacuzzi bath, sauna, separate programmable rain shower and luxury Temple Spa toiletries. The bidet and toilet are separate.

Restaurants & Cafés

Number of Restaurants

Aquasia

Restaurant Type	European/Mediterranean
Restaurant Capacity	75
Opening Times	Breakfast 6:30 to 10:30 Lunch buffet 12:30 to 14:30, Saturday 12:30 - 15:30 Dinner a la carte 18:00 to 22:30
Dress Codes	Smart/casual

Air-Conditioning	Yes
Smoking Policy	No smoking.
Children’s Facilities	High chairs available Children’s menu Smaller portions Complimentary activity and crayon pack
Breakfast Options	Continental English Buffet A la carte

Cranley Comment

Aquasia Restaurant located at the far end of the lobby area enjoys views overlooking the terrace and harbour. Disabled access is via a short discreet ramp. The uncluttered décor is arranged over two levels and there are two large aquatic features of moving water at the entrance of the restaurant. In the evenings Aquasia Restaurant serves a mixture of modern English favourites and Mediterranean cuisine from its seasonal a la carte menu. Aquasia is also open for breakfast and buffet lunch and on Saturdays a brunch is served. During the evening live jazz or piano music can be heard from the adjoining bar. Children are well catered for and are given colouring packs. Well behaved small dogs staying at the hotel are allowed in the restaurant.

Aquasia Terrace