The Langham, London - Cranley Report

The Cranley Report®: The Langham

The Langham, London

Hotel Address

1c Portland Place
Regent Street
London
W1B 1JA

Cranley Rating

Langham Hotel

Photo 1 of 35. Click to enlarge

Hotel Summary

Category

Hotel

Hotel Opened	1865
Refurbishment	The Langham hotel has a substantial schedule of change and renovation under way in guestrooms and public areas. Artesian cocktail bar and "The Landau Restaurant" have both recently opened.

Cranley Summary

The Hotel is currently undergoing significant refurbishment, as a result aspects of this report will be inaccurate. This report will be updated when the programme is complete. Prospective guests should contact the hotel for the latest status of facilities and amenities.

The Langham Hotel is set in the centre of London's cosmopolitan shopping and theatre districts. The hotel is approximately a five minute walk from the capital's shopping areas of Regent Street, Bond Street and Oxford Street. Close by are theatres, museums, restaurants and other major tourist attractions. Oxford Circus underground station is a short walk away and provides access to all parts of London. The hotel's four hundred and twenty-five guestrooms and suites provide guests with spacious, traditionally styled rooms all offering modern up-to-date amenities and facilities including chargeable broadband Internet access. The Langham Hotel Club provides guests with superior accommodation, private check-in and two exclusive Club Lounges and boardroom facilities. The Landau, the hotel's new restaurant, serves breakfast, lunch, afternoon tea and dinner. Artesian, the hotel’s new cocktail bar which specialises in rum cocktails is open for breakfast, all day light meals and afternoon tea. The hotel’s health club has a sixteen metre indoor heated swimming pool, fully equipped gym, men and women’s sauna and steam rooms. An entire floor of the hotel is dedicated to meeting and banqueting rooms with state-of-the-art technology available.

Hotel Location & Layout

Location Description

The Langham Hotel is located in the very heart of London's West End. The hotel is opposite the famous BBC Broadcasting House in Portland Place and at the head of Regent Street, one of the famous shopping streets of the world. Guests are just a few minutes away from the City of London and other major commercial districts which are easily accessible by taxi or the Underground. Just a few minutes walk from the hotel is the buzz of Oxford Street shopping and the more subtle luxury of New Bond Street shopping with its exclusive boutiques and jewellery shops. Regent's Park, one of London's beautiful parks, is just a few minutes walk from the hotel. The city theatres, galleries, museums, night life and "all the best that London has to offer" are all easily accessible from the Langham Hotel. Oxford Circus Underground station is a short walk away and provides access into all areas of the city. Euston Station with mainline trains to the north of England is a ten minute walk or less than five minutes in a taxi from the hotel. Paddington Station is five stops from Oxford Circus underground and is a gateway to the west of England. Kings Cross Station is three stops away from Oxford Circus underground and gives access to the north of England and the fast train to Edinburgh. Waterloo Station, which has the International Eurostar Terminal is a gateway to mainland Europe and is four stops on the underground from the Langham Hotel.

Airports
Distance	17 km
Airport Transfers	By taxi/car the hotel is approximately thirty minutes from the City Airport.

Cities and Sights
Distance	3.5 km
City/Sight Transfers	Taxi journey approximately twelve minutes

Layout Description

The Langham Hotel London has been a landmark establishment since 1865 and stands in full Victorian splendour with its arched windows, soaring columns and ornate friezes. Ascending a red carpet and through circular swing doors, the classically elegant foyer interiors have marble floors decorated with rich red rugs, high ceilings, columns and dark wooden furniture. There are steps leading into the lobby and turning right leads to the concierge and reception desks. A little further on, two elevators serve the guestroom floors. Turning left at the entrance leads to the business centre, Artesian, the new cocktail bar at the Langham and "The Landau" the hotel's newly opened restaurant. A little further along, two further elevators and a stairway serve the guestroom floors. The elevator and stairway lead up to the second floor entrance to the Langham Club rooms and amenities. The lifts lead down to the conference facilities, a well-equipped gymnasium and a sixteen metre indoor swimming pool.

Lobby & Guest Relations

Open Hours	Twenty-four hours.
Languages Spoken	Multilingual including: English, German, Spanish, French, Japanese, Chinese, Lithuanian, Polish, Italian and many more.
Payment Methods	All major credit cards and cash accepted.
Foreign Exchange	Twenty-four hours for all major currencies.
Taxis Arranged	There is a taxi rank immediately in front of the hotel. The Doorman will also assist guests in obtaining taxis.
Tours Arranged	The concierge has sightseeing information and will arrange booking of sightseeing tours for both London and throughout the UK.

Guest Relations	Standard services.
Concierge Services	Airline reservations Airport transfers Chauffeur driven limousines from the hotel to Heathrow, Gatwick, Stansted or City airports can be booked through the Concierge. Travel information Car hire Limousine service Assistance with car parking Courier services Newspaper Theatre tickets Post
Medical Facilities	For medical attention, the Assistant Manager will contact the Hotel Doctor who is on call twenty-four hours a day with a typical response time of one to one and a half hours according to the hotel. The hotel has trained first aiders available twenty-four hours a day.
Parking	Valet Parking is available in a nearby car park at a charge of £30.00 for twelve hours and £40.00 for twenty-four hours.

Cranley Comment

The classically elegant lobby interiors have marble floors decorated with deep red rugs, high ceilings, columns and dark wooden furnishings. There are steps leading into the lobby and turning right leads to the concierge and reception desks. To the lobby's left is the business centre, Artesian cocktail bar and the Landau Restaurant. There are two elevators and stairways at each end of the Lobby area serving the guestroom floors and meeting rooms. The Spa is located by elevator only. The elevators and stairs nearest Artesian Bar lead to the Langham Club reception area and lounges. The Langham Club has its own private elevator serving Club floors.

Shops & Amenities

Cranley Comment

The Langham has no retail outlets. However, the hotel's excellent location in the heart of London's West End means it is just a few minutes walk from the best of the capital's shopping in Regent Street, Bond Street and Oxford Street.

Rooms, Suites & Villas

Number of Floors	Main building has nine floors, Club building has seven floors
Total Rooms	425
Elevators	5
Rooms per Elevator	85
Total Staff	280 Full time
Staff per Room	0.7

Check-in Time	15:00
Check-out Time	12:00
Late Checkout	Late check-out is subject to availability. There is a 50% charge of the nightly room rate up to 18:00 and thereafter, a full night is charged.
Smoking Rooms	There are a small number of smoking rooms available which need to be booked on reservation.
Room Service	Breakfast menu including a la carte from 06:00 to 12:00. A la carte menu served from 12:00 to 23:00. Traditional afternoon tea served from 15:00 to 18:00. Beverages served 24 hours. Twenty-four hour in-room dining menu
Laundry Service	Laundry collected before 09:00 will be returned the same day. Collections after 09:00 will be returned the next working day excluding public holidays. Dry cleaning needs to be collected by 10.00 for a same day service. Express service: All laundry and dry cleaning collected between 09:00 and 12:00 will be returned the same day at a 50% surcharge. Overnight pressing service: Pressing collected before 20.00 will be returned by 08:00 the following morning. There is a limited laundry and pressing service on public holidays.

Club or Executive Facilities

Guests staying at the Langham Hotel, London can choose to book a room in the Langham Club, a peaceful inner sanctum. The Club's "hotel within a hotel" is dedicated to meeting business guests' every requirement. The Club has its own reception manned by a dedicated team of staff, a boardroom and two Club lounges, all for the exclusive use of Club guests, and included in the room rate. There are forty-five Club Rooms and two Club Junior Suites. The Langham Club reception and lounges are located on the second floor and reached by the main lobby elevators at the Artesian end of the Lobby. The Club has its own private elevator from the second floor serving all Club floors. Club facilities offer the following extra benefits:

- Dedicated reception desk and lounge facilities
- Complimentary continental breakfast in Club Lounge from 06:30 to 12:00 Monday to Saturday and from 7:00 on Sunday
- Complimentary bar available in Club Lounge until 22.30.
- Complimentary afternoon tea available from 15:00 to 17:00
- Complimentary use of the Langham Hotel Club Boardroom for up to three hours.
- Complimentary London phone calls from guests' rooms and the Club Lounge
- A wide selection of complimentary newspapers, magazine and international publications delivered to guests' rooms
- Complimentary pressing of one item upon check-in
- Personal Bose entertainment system in every room, with a selection of music CDs available from the Club Lounge
- Mobile phones available for rental from the Business Centre
- Extended late check-out to 15:00

Cranley Comment

The Langham Hotel has four hundred and twenty-five stylish rooms and suites spread over nine floors in the main building and seven floors in the Club building. The guestrooms combine classic comfort with modern technology and reflect the building's heritage. The rooms are luxurious, decorated and furnished in classic and contemporary styles with rich fabrics, Regency and Rococo style furnishings and all set in spacious surroundings. The Langham Hotel has a range of options to suit both business and leisure travellers including family rooms and Club Rooms that offer a myriad of extra benefits. In addition, there is a selection of spacious suites including the magnificent two-bedroom Infinity Suite offering two hundred and thirty-six square metres of luxury. Guestrooms in each room type may vary in size because of the style and age of the hotel's building.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior	240	City	King-size, queen-size or twin beds available Direct dial telephone system with voicemail Vingcard key system Satellite television Radio through the television In-house pay movies Broadband Internet connection Business desk In-room controlled air-conditioning Automated private in-room bar Bathrobes and slippers Toiletries In-room safe Tea and coffee hospitality tray Pressing facilities	2 Adults and 1 child under twelve	From 28

Cranley Comment

Superior Rooms may vary slightly in size because of the style and age of the hotel building. The guestrooms are approached along wide well lit carpeted corridors. On entering the guestroom there is a small hallway with a cupboard storage area which also houses the in-room safe, a unit with tea and coffee making facilities on one side and the ensuite marble bathroom on the other. The carpeted rooms mostly have large windows making them bright and airy. They are decorated in light pastel shades with colour co-ordinating soft furnishings in gold and either blue or red tones. Superior Rooms are available with either a king-size, queen-size or twin beds. Each room has a desk and chair, television cabinet with television and combined radio. There are two easy chairs and a small table. The ensuite marble bathrooms all have a shower over the bath.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Executive	87	City	King-size or twin beds available As per the Superior Rooms with the added benefit of: Larger seating area Playstation Trouser press Power shower over bath Separate handheld shower Luxury branded toiletries	2 Adults and 1 child under twelve	From 28

Cranley Comment

Executive Rooms may vary slightly in size because of the style and age of the hotel building. All the Executive Rooms are specially designed by Harrods of Knightsbridge. The slightly more spacious rooms are bright and airy, decorated in light pastel shades and furnished with luxurious colourful fabrics. The rooms offer a choice of king-size or twin beds. On entering the room, there is a small hallway with cupboards on one side, a unit with tea and coffee making facilities and ensuite bathroom on the other. The rooms are furnished with a desk with a mirror over it, a chair, a dark wooden entertainment cabinet with a television on top, two comfortable arm chairs and a small table. The marble bathrooms have colourful stripy red shower curtains and a power shower over the bath.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Family	5	City	Two queen-size beds As per the Executive Room with the added benefit of: More space Seating area with a sofa bed Room for an additional roll up bed	2 Adults and 2 children under twelve	From 38

Cranley Comment

Family rooms may vary slightly in size because of the style and age of the hotel building. The Family Room is amongst the most spacious choice of accommodation at the hotel, consisting of a large room with two queen-size beds, a seating area and room for an additional roll up bed. These rooms are an ideal size for families with children. The entrance hallway has cupboard space which also houses the in-room safe, a unit with tea and coffee making facilities and a large wall mirror. The bright airy rooms are carpeted throughout, decorated in light pastel shades and have colourful co-ordinating soft furnishings. There are two easy chairs on each side of the queen beds, a double sofa bed and a large Regency style cabinet housing the television. The bathroom has a shower over the bath.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Langham Club	45	City	King-size bed As per the Family Rooms with the added benefit of: Personal service Club Lounge facilities detailed above Bose CD player Three IDD telephones Separate shower cubicle with power shower	2 Adults and 1 child under twelve	From 32

Cranley Comment

The Langham Club Rooms are spacious with sophisticated decor and include a large seating area with a sofa and chair. The rooms are airy and decorated in pastel shades with colourful co-ordinating soft furnishings and have a king-size bed. All the rooms have a working desk and chair, a wooden television console and plenty of storage space. The larger bathrooms have a separate shower cubicle with a power shower. Langham Club Rooms are located in the new part of the hotel building starting on the second floor. The rooms are complimented by a more personal service. Guests can check-in and check-out in the Club Lounge where complimentary drinks and snacks are served throughout the day including breakfast and afternoon tea.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Junior Suites	27	City	King-size, queen-size or twin beds available As per the Family Rooms with the added benefit of: More spacious lounge area	2 Adults and 1 child under twelve	From 38

Cranley Comment

Junior Suites may vary slightly in size because of the style and age of the hotel building. The recently refurbished suites, mostly with large windows and high ceilings, are elegantly decorated and furnished with dark wooden furniture and cupboards. The deluxe accommodation is spacious, bright, airy and offers guests up-to-date facilities and amenities. All the rooms are carpeted, decorated in soft pastel shades and have luxury fabric colour co-ordinated soft furnishings. On entering the room, the ample seating area has a sofabed with two end tables with oriental style lamps, an easy chair with foot rest and coffee table. There is a large business desk and chair and a tall dark wood Regency style cabinet housing the television. The marble bathroom has a shower over the bath.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Langham Club Junior Suite	2	City	Extra large king-size bed As per the Langham Club Rooms with the added benefit of: More space All-in-one large living space with a lounge and private lobby Bedroom separated from lounge area by a floor-to-ceiling central partition with open areas on either side leading into the bedroom and bathroom areas Two televisions Double sink unit in bathroom	2 Adults and 1 child under twelve	56

Cranley Comment

The two Langham Club Junior Suites are sophisticated and spacious. The all-in-one large living space has a lounge and a private hallway. The bedroom area is separated from the lounge area by a floor-to-ceiling partition, giving immediate privacy in either area. Dark wooden tables, desks and cabinets help make the furniture in the room a distinguishing feature complimented by textured fabrics and decor with flowing drapes and soft furnishings in pastel golds. On entering the room there is a parquet floored private lobby area housing a desk and chair and a cabinet with the mini bar. This leads directly into the carpeted lounge area with a sofa, two easy chairs, and a coffee table. There is a cabinet with a television on top and a feature of the room is the fireplace with a large mirror above. The bedroom has an extra large king-size bed, a television on top of a cabinet directly opposite the bed and two wooden doored closets. The large marble bathroom has a separate shower and a double sink unit.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Premium Suites	5	City	Extra large king-size bed As per the Langham Club Junior Suites with the added benefit of: Suites are located in the corners of the building Separate living room Two bathrooms, one with shower, one with bath Upgraded bathroom amenities Separate shower cubicle Dressing area Small dining table and two chairs Guests can enjoy the Langham Club facilities which include: Complimentary breakfast, traditional afternoon tea, drinks and snacks throughout the day available in both Club Lounges.	2 Adults and 2 children under 12 or 3 Adults & 1 children under twelve	From 51

Cranley Comment

Premium Suites may vary slightly in size because of the style and age of the hotel building. Premium Suites are located in the corners of the hotel building. The suites are made up of two combined rooms and offer luxurious comfortable space. The rooms are bright, airy, and spacious and are decorated in a mix of classical fabrics and furnishings in soft colourful co-ordinating pastel tones all of which provide a tranquil environment. The suites have two separate entrances, one into the lounge and the other leading into the bedroom dressing area. The lounge has a large business desk and chair, a sofa and two easy chairs, one with a matching foot stool. There is a small circular dining table with two chairs and a large Regency style television cabinet housing the television and Bose system. The bedroom has decorative ceiling drapes over the bed and a large wall mirror opposite the bed. There is a small chest of drawers with a television on top of it. Off the bedroom is a dressing room area with closet space and the second entrance into the suite. The marble bathroom off the dressing area has a bath. The bathroom off the entrance hallway in the lounge has a shower.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Signature Suites	12	Portland Place	King-size beds As per the Premium Suites with the added benefit of: More space Master bedroom with seating area Unique design for each suite Views of Portland Place Tea and coffee making facilities in the lounge and bedroom	2 Adults and 2 children under twelve or 3 Adults and 1 child under twelve	From 55

Cranley Comment

Each Signature Suite is named after a famous personality that has stayed in it at some point in the Langham's legendary one hundred and forty year history. The suites are made up of two combined rooms. Each suite is a unique design, is decorated in pastel shades of gold and beige and has soft furnishings in rich colourful co-ordinating fabrics. On entering the carpeted lounge area, the room has a double sofa bed, two easy chairs, a coffee table and a desk and chair. There is a large Regency style cabinet housing a television and a Bose entertainment system. The small hallway off the lounge has a guest cloakroom and an area with tea and coffee making facilities. A door from the lounge leads into the bedroom. The bedroom has a king-size bed, desk and chair, a double sofa and coffee table and a wooden unit with a television on top. There are further tea and coffee making facilities in the room. The marble bathroom has a shower over the bath. The bedroom has its own separate entrance.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Presidential Suite	1	City	King-size and twin bedded rooms As per the Signature Suites with the added benefit of: More space Two bedrooms Three televisions	4 Adults or 2 Adults and 2 children under twelve	90

Cranley Comment

Perfectly located in a quiet and discreet location of the hotel, this two bedroom suite offers extreme comfort and luxury. The suite has one king-size be