The Cumberland, London - Cranley Report

The Cranley Report

The Cumberland

The Cumberland, London

Hotel Address

Great Cumberland Place
Central London
W1H 7DL
England

Cranley Rating

The Cumberland

Photo 1 of 33. Click to enlarge

Hotel Summary

Category	Hotel
Awards Won	2008 Hotel Reservation Service Awards winning 'Excellence in Meetings' award Acorn Award

Hotel Opened	2004
Refurbishment	The hotel is continuously updated and upgraded to maintain its standards. There is an ongoing refurbishment program carried out in January-February each year in order to minimise disruption. The Brasserie and Kua Bar have a planned refurbishment programme due to start in January 2009.

Cranley Summary

The Cumberland Hotel is located by Marble Arch on the corner of Oxford Street in the heart of the West End of London. The hotel is close to major shopping areas and sights of the capital. The large modern property has an art deco exterior and two entrances on Great Cumberland Place. The hotel enjoys a thriving cosmopolitan atmosphere and offers a choice of restaurants and bars. The lobby has the feel of a contemporary art gallery, with wide open spaces and life-sized sculptures. There is a floor to ceiling 'glass waterfall' feature in the centre which projects images and behind the reception desk, a constantly changing image is projected onto a bank of screens. Each of the 1,019 guest rooms are individually styled and contain personalised works of art. There are also all the comforts one would expect from a top class hotel, such as Egyptian cotton sheets. Dining options at the Cumberland include the Michelin Star and 3 AA Rosette 'Rhodes W1 Restaurant' the hotel's fine dining restaurant, Rhodes W1 Brasserie and Bar and the ‘Market’ which is the hotel's breakfast restaurant. Further facilities include two bars, a Business Centre, a VIP lounge and gymnasium. For the business guest, the Cumberland has a self-contained complex including its own all day dining facility. There are 26 rooms divided into three themed zones, each self-contained and equipped with state of the art technology.

Hotel Location & Layout

Location Description

The Cumberland Hotel is located in Great Cumberland Place by Marble Arch and situated on the corner of Oxford Street in the West End of London. This central location is close to major shopping areas and sights of the capital. The hotel is within easy reach of major financial and corporate institutions and overlooks the green tranquillity of Hyde Park where guests can stroll, jog, ride or go boating on the Serpentine. Across the park are the Royal Albert Hall and Natural History, Science and Victoria & Albert Museums. All the attractions of the West End, including theatres, shopping and sightseeing are right on the hotel's doorstep. The closest tube station to the Cumberland Hotel is Marble Arch which is almost next door to the hotel giving easy access to all areas of London. London Heathrow Airport is located 29 kilometres and Gatwick Airport 48 kilometres from the hotel.

Airports
Distance	16 km
Airport Transfers	Approximately a 36 minute drive in light traffic.

Cities and Sights
Distance	0.8 km
City/Sight Transfers	A few minutes walk.

Layout Description

The main lobby entrance to the Cumberland Hotel is located on Great Cumberland Place. Two large glass automatic doors lead into the hotel. On entering the lobby there are two glass elevators and stairs leading down to 'The Forum' the reception area for the meeting and event facilities and 'The Market', the hotel's main breakfast restaurant and also the dining facility for the function rooms. The spacious lobby is decorated with a large glass waterfall feature which is able to project images, original paintings and sculpture with marble tiled flooring some of which projects colours. There is a seating area to one side of the lobby with comfortable sofas and chairs. Turning right on entering the lobby leads to the Concierge desk, business centre, Guoman Lounge and Carbon Bar. Immediately opposite the entrance on the far side of the lobby is the reception desk with six elevators to the right of the desk leading to the guest rooms. The gym is situated on the lobby level behind the lifts. The left of the reception desk leads to Kua Bar, Rhodes W1 Brasserie and Bar and Rhodes W1 Restaurant.

Lobby & Guest Relations

Open Hours	24 hours
Languages Spoken	English, French, German, Polish, Hungarian, Indian, Portuguese, Mandarin, Russian, Spanish and several other languages spoken.
Payment Methods	All major credit cards including Amex and cash accepted.
Foreign Exchange	Foreign Exchange is available 24 hours.
Taxis Arranged	Black Cabs are available at the front entrance of the hotel. The Concierge is happy to hail Black Cabs for hotel guests.
Tours Arranged	A full range of tours and tailor made packages can be organised through the Concierge for London, throughout the UK and overseas some of which include: Bus tours of London Buckingham Palace St Paul's Cathedral Westminster Abbey Tower of London River trips Walking tours Windsor Castle Stratford upon Avon

Guest Relations	Standard service
Concierge Services	The Concierge is on hand from 07:00 to 23:00 seven days a week. Out of these hours the Night Porter handles all general enquiries. The Concierge will assist hotel guests with any arrangements including restaurant reservations, group bookings into restaurants, limousines, car rental, airport transfers, organising tickets to the theatre, tickets to shows, tickets to concerts, tickets to football matches to name just a few. Further services include sourcing special items for guests, organising a personal shopping service and arranging cargo, post and courier items for guests.
Medical Facilities	Staff are trained to administer first aid for minor incidents. A doctor is available 24 hours a day with a typical response time of approximately 30 minutes according to the hotel.
Parking	The hotel does not have on site parking. Parking is available in the APCOA car park located on Bryanston Street which is close to the hotel and is chargeable, or at London Bilton Towers on Great Cumberland Place which is again close to the hotel and chargeable. The Cumberland Hotel offers guests a discounted rate at both the car parks. Guests are required to collect a discount voucher from the Concierge desk prior to paying for the car park.

Cranley Comment

The lobby entrance to the hotel is on Great Cumberland Place. Guests arriving at the hotel are greeted by a 'Doorman' in classical uniform. There are two large circular automatic glass doors leading into the lobby area. On entering there are two glass lifts leading down to the Forum which is the reception area for the meeting and events facilities. The distinctive lobby features avant-garde sculpture, a wall of flowing water and screens behind the reception desk that project modernistic images. The Concierge desk, Business Centre and Guoman Lounge are located immediately to the right on entering the lobby. Directly opposite the entrance and on the far side of the lobby is the reception desk. Facing the reception desk and going right leads to the elevators, the gym and Carbon Bar. To the left of the reception desk is a lounge seating area with comfortable sofas, Kua Bar, Rhodes W1 Brasserie and Bar and Rhodes W1 Restaurant.

Shops & Amenities

Cranley Comment

There are no shops within the hotel but within the immediate vicinity is Oxford Street with major retail outlets, banks, restaurants, fast food outlets and supermarkets. Immediately opposite the main entrance to the hotel are several convenience stores which are open until late selling a selection of groceries, wines and tobacco.

Rooms, Suites & Villas

Number of Floors	8
Total Rooms	1019
Elevators	10
Rooms per Elevator	102
Total Staff	550
Staff per Room	0.5

Check-in Time	15:00
Check-out Time	12:00
Late Checkout	Subject to availability and is chargeable.
Smoking Rooms	In compliance with UK law, it is prohibited for any person to smoke in the public areas of the hotel. There are designated smoking rooms available on the 8th floor.
Room Service	Available 24 hours with a limited range of hot meals available after 23:00
Laundry Service	A same day dry cleaning and laundry service is available from Monday to Sunday except Bank Holidays. Laundry collected by 09:00 will be returned by 18:30. Express and Overnight Services are available with a 50% surcharge: Collected by 14:00 will be returned by 18:30 (Monday - Friday) Collected by 16:00 will be returned by 09:30 the next day (Monday - Friday)
Unique Features	A unique feature of the Cumberland Hotel is the headboard above the beds. Five original, different designs, featuring references and influences from the architecture that surrounds the hotel were commissioned, each relevant to the part of the hotel it is in. The frosted glass headboards with their unique patterns are especially a feature of the room when lit which is by a switch at the side of the bed.

Club or Executive Facilities

The Guoman Club Lounge is located on the ground floor adjacent to the Concierge desk and is available to VIP guests and guests staying in Suite and above accommodation. The lounge is a quiet oasis providing an ideal setting to relax in comfortable surroundings and offers a personal service from the Guest Relations team. Facilities include complimentary refreshments, continental breakfast and evening snacks, a work station and desk area, comfortable leather sofas, a plasma screen and a wide selection of reading materials.

Cranley Comment

The Cumberland Hotel has seven different room types, with Deluxe Single, Deluxe Double, Deluxe Twin, Deluxe King, Junior Suites, Apartments and Family rooms. The guest rooms have large windows and are bright and airy and give a feeling of spaciousness. All the rooms are decorated and furnished in similar styles with varying colour themes in pastel tones and have views of either Hyde Park or the City. The hotel has five Apartments which are located in Great Cumberland Place and have their own kitchen, dining area, lounge and bedroom offering guests the opportunity of self catering and privacy.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe Single	127	City	Individually controlled air conditioning and heating Wired and wireless internet access Internet access through the TV Plasma interactive television Pay TV with full on-demand programming in multiple languages Telephone with voicemail system Hair dryer Laptop safe Minibar on request Fridge Tea and coffee making facilities Bathrobes Slippers Iron Ironing board Trouser press Umbrella Egyptian cotton bed linen Elemis toiletries	1 adult	12.15

Cranley Comment

The hotel has 127 Deluxe Single rooms situated throughout the hotel all with a city view. The rooms have a key card entry system and are decorated in colourful pastel tones with wooden panelling, they are carpeted and have large windows. Leading into the room there is a small hallway with a large floor to ceiling mirror which opens into a storage area for an iron, ironing board and trouser press. Deluxe Single rooms have a single bed with white Egyptian cotton bedding and a unique glass headboard which can be lit featuring designs and influences from the architecture that surrounds the hotel. Each room has a wardrobe with a sliding glass door which also houses a fridge and tea and coffee making facilities. All the rooms have a desk and chair and a Plasma TV. Bathrooms feature a free standing sink and a walk-in shower with a power shower head.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe Double	369	313 City 56 Hyde Park	As per the Deluxe Single room with the added benefit of: Some rooms have a Hyde Park view More space Double bed Connecting rooms Leather chair	2 adults	18.25

Cranley Comment

There are 369 Deluxe Double rooms which have a City or Hyde Park view and have double beds. The rooms are approached along well lit corridors with the room number located at eye level in a large well lit box by the door. Each room has a key card entry system and is decorated in colourful pastel tones, wooden panelling to part of the walls and all carpeted. The rooms are spacious and have large windows making them light and airy. On entering the room there is a small hallway with the bathroom leading off featuring a free standing sink and a walk-in shower with a power shower head. Bedding is in Egyptian white cotton and each bed features a unique glass headboard which can be lit. Tea and coffee making facilities are found in a section of the wardrobe which has a glass sliding door. All the rooms have a desk and chair, Plasma TV and a leather comfortable chair.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe Twin	256	232 City 24 Hyde Park	As per the Deluxe Double room with the added benefit of: More space Twin beds only Some bathrooms have a bath with shower over	2 adults	23.32

Cranley Comment

There are 256 Deluxe Twin rooms which have a City or Hyde Park view and twin beds only. The rooms are approached along well lit corridors with the room number located at eye level in a large well lit box by the door. Each room has a key card entry system and is decorated with clean lines, colourful pastel tones in either reds, blues or light greens, is carpeted and features light coloured wooden panelling on part of the walls. The bedroom area has a large window offering natural light and a feeling of spaciousness and airiness. Bedding is in Egyptian white cotton and each bed features a unique glass headboard which can be lit. Tea and coffee making facilities are found in a section of the wardrobe which has a glass sliding door. All the rooms have a desk and chair, Plasma TV and a leather comfortable chair. Some of the bathrooms have a walk-in shower and some have a bath with a shower over.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe King	236	196 City 40 Hyde Park	As per the Deluxe Twin rooms although slightly smaller.	2 adults and 1 child with extra bed	18.25

Cranley Comment

The Cumberland Hotel has 236 Deluxe King rooms throughout the hotel with the majority offering a City view and the remaining with a Hyde Park view. The rooms are approached along well lit corridors with the room number located at eye level in a large well lit box by the door. Each room has a key card entry system, a king bed and is decorated with clean lines, colourful pastel tones in either red, blue, light green and white. All the rooms are carpeted and feature light coloured wooden panelling on part of the walls with several art features which can be lit. The bedroom area has a large window offering natural light and a feeling of spaciousness and airiness. Bedding is in Egyptian white cotton and each bed features a unique glass headboard which can be lit. Tea and coffee making facilities are found in a section of the wardrobe which has a glass sliding door. All the rooms have a desk and chair, Plasma TV and a leather comfortable chair. The bathrooms have tiled floors, a free standing sink and walk-in shower with a power shower head.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Junior Suite	18	City	As per the Deluxe King room with the added benefit of: More space Guest cloakroom Lounge areas with a double sofa and chair A 42" Plasma screen which swivels and can be viewed from the bedroom or lounge area Extra large size king bed Larger bathroom with separate bath and walk-in shower	2 adults and 2 children	29.35

Cranley Comment

There are 18 Junior Suites throughout the hotel which have a City view. The rooms are approached along well lit corridors with the room number located at eye level in a large well lit box by the door. Each room has a key card entry system and is decorated in the same clean lines and tones as all the other rooms. Each suite has a small hallway with a guest cloakroom off which has a WC and washbasin. The hallway also houses a cupboard with a laptop safe, fridge, tea and coffee making facilities. From the hallway, guests enter into an open plan lounge and bedroom area which has several large windows making the room bright and airy. The lounge area is furnished with a double sofa, easy chair, a desk and chair and a swivelling 42 inch Plasma TV screen which can be viewed from either the lounge or bedroom area. The raised TV screen is located towards the centre of the room and acts as a semi partition between the lounge and bedroom. The bedroom has an extra size king bed with Egyptian white cotton bedding and features a unique glass headboard which can be lit. The large spacious bathroom has tiled floors, a free standing bath and a separate walk-in shower cubicle.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Apartment	5	City	As per the Junior Suites with the added benefit of: More space Fully equipped kitchen Dining area 2 TVs Separate bedroom and lounge areas Dressing room Sofa in the bedroom	2 adults and 2 children with 1 extra bed	44.55

Cranley Comment

The hotel has five Apartments which are located in Great Cumberland Place and all with a City view. Each Apartment has a key card entry system and is decorated in the same clean lines and tones as all the other hotel rooms. On entering the Apartments, there is a small hallway with a dining area with a table and chairs. The kitchen is located off the hallway and contains a hob, microwave, fridge, cooking utensils, crockery and cutlery. The lounge has large windows making it light and airy and is furnished with a double sofa, comfortable chair, a desk and chair and Plasma TV. The separate bedroom has large windows giving natural light and a feeling of spaciousness and airiness. The room is furnished with a king bed with Egyptian white cotton bedding and features the unique glass headboard which can be lit. At the base of the bed is a chaise longue and directly opposite the bed is a further TV. Directly behind the bed is a dressing room area with wardrobe space, laptop safe and leads into the bathroom which has a bath with a shower over, a free standing sink and WC.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Family Room	8	City	Individually controlled air conditioning and heating Wired and wireless internet access Internet access through the TV Plasma interactive television Pay TV with full on-demand programming in multiple languages Telephone with voicemail system Hair dryer Laptop safe Minibar on request Fridge Tea and coffee making facilities Bathrobes Slippers Iron Ironing board Trouser press Umbrella Egyptian cotton bed linen Elemis toiletries	2 adults and 2 children	28.35

Cranley Comment

The hotel has 8 Family Rooms which are spread over a number of floors and all have a City view. The rooms are approached along well lit corridors with the room number located at eye level in a large well lit box by the door. Each room has a key card entry system, two double beds and is decorated with clean lines and colourful pastel tones in either red, blue, light green and white. All the rooms are carpeted and feature light coloured wooden panelling on part of the walls with several art features which can be lit. The bedroom area has a large window giving natural light and a feeling of spaciousness and airiness. Bedding is in Egyptian white cotton and the beds feature a large unique glass headboard which can be lit. Tea and coffee making facilities are found in a section of the wardrobe which has a glass sliding door. All the rooms have a desk and chair, Plasma TV and a leather comfortable chair. Family rooms can sleep two adults and two children. Roll away beds are available in this room. The bathrooms have tiled floors, a free standing sink and walk-in shower with a power shower head.

Restaurants & Cafés

Number of Restaurants

Restaurant Comments

The Cumberland Hotel has three restaurants within the hotel. Rhodes W1 is a fine dining restaurant which is open for lunch from Tuesday to Friday and dinner from Tuesday to Saturday. The restaurant currently has a Michelin Star and 3 AA Rosettes. Rhodes W1 Brasserie and Bar, the second of Gary Rhodes restaurants in the hotel is open seven days a week for breakfast, lunch and dinner. The Market is the hotel's main breakfast restaurant and is not open for lunch or dinner.

Rhodes W1

Restaurant Type	A la carte - French influenced
Restaurant Capacity	42
Opening Times	Lunch: 12:00 to 14:30 Tuesday to Friday Dinner: 19:00 to 22:30 Tuesday to Saturday
Dress Codes	Smart

Air-Conditioning	Yes
Smoking Policy	No smoking allowed
Children’s Facilities	There is no children's menu available There are no high chairs available
Breakfast Options	Not open for breakfast

Cranley Comment

Rhodes W1 is the Cumberland Hotels exclusive A la carte fine dining restaurant. The restaurant can be accessed on the lobby level of the hotel and also has a private entrance on Great Cumberland Place at the Corner of Bryanston Street. Rhodes W1 currently has a Michelin Star and 3 AA Rosettes. The restaurant offers a menu using the best of British ingredients to devise French influenced dishes such as pressed foie gras with warm duck salad, steamed turbot with buttered baby leeks and poached meringues with champagne rhubarb. Rhodes W1 has a lighter lunchtime menu and a fuller menu for the evenings and offers an extensive International wine list which features some exclusive producers and boutique champagnes. The restaurant is tastefully decorated in rich colours, predominately mauve and taupe with splashes of rich deep purple and black. Striking mirrors adorn the walls and tables are surrounded with antique French chairs. Twenty four Spina crystal chandeliers are suspended from the ceiling to catch and reflect the light, creating a chic and soft inviting atmosphere.

Rhodes W1 Brasserie and Bar

Restaurant Type	A la carte - European with a British accent
Restaurant Capacity	The whole venue has a capacity of 350
Opening Times	Breakfast: 06:30 to 10:30 Monday to Sunday Lunch: 12:00 to 14:30 Monday to Sunday Dinner: 18:00 to 22:30 Monday to Sunday
Dress Codes	Smart /Casual

Air-Conditioning	Yes
Smoking Policy	No smoking allowed
Children’s Facilities	There is no children's menu available There are no high chairs available
Breakfast Options	The restaurant is open for A la carte breakfast

Cranley Comment

There is a private entrance to Rhodes W1 Brasserie and Bar located on Great Cumberland Place next to the main hotel entrance and a further entrance from within the hotel on lobby level. Gary Rhodes second restaurant in the Cumberland Hotel has a light airy contemporary environment and is decorated with wooden pillars lit by soft ceiling lighting, wooden tables, chairs and banquet sofas. The restaurant has a lower restaurant, a mezzanine level and a cocktail area. The cocktail area is furnished with comfortable sofas, banquet sofas, high wooden tables and chairs and seating along the bar. The Brasserie has a menu that contains the best of European offerings with a distinctly British accent and excels in the attention to detail given to sourcing the best and finest ingredients, along with great presentation and first-class service. The restaurant caters for breakfast meetings, stylish lunches and leisurely dinners with equal aplomb and offers plenty of choice and appeal to suit all tastes with dishes such as Goats Cheese Ravioli, Pork Osso Bucco, Pan-fried Seabass Fillet with Port and Vinegar, Toasted Waffle with Dark Chocolate Mouse and Caramelised Banana.

The Market

Restaurant Type	Breakfast
Restaurant Capacity	272
Opening Times	Breakfast: 06:30 to 10:30 Monday to Friday 07:00 to 10:30 Saturday and Sunday
Dress Codes	Casual

Air-Conditioning	Yes
Smoking Policy	No smoking allowed
Children’s Facilities	There is no children's menu available There are no high chairs available
Breakfast Options	Global buffet

Cranley Comment

The Market is located on the lower ground level of the hotel and can be accessed by lift or stairs. The restaurant is the hotels main breakfast restaurant and offers an innovative and spacious dining concept with five separate open kitchens offering a wealth of choice for breakfast. The restaurant offers freshly baked pastries, muffins and toasts, creamy porridge and a wide range of cereals. Guests requiring something more substantial have a choice of full English breakfast with a chef on hand to serve as much or as little as required. Pancakes or omelette's are made to order and there is a vast selection of fresh fruits, juices, smoothies and yoghurts.

Bars

Number of Bars

Carbon Bar

Bar Type	Cocktail Bar and Night Club
Bar Capacity	Maximum 450
Opening Times	16:00 to 01:00 Monday to Wednesday 16:00 to 03:00 Thursday and Friday 20:00 to 03:00 Saturday Closed on Sunday
Dress Codes	Casual

Air-Conditioning	Yes
Smoking Policy	No smoking allowed
Admissions Policy	Over 21

Cranley Comment

There is an entrance to the Carbon Bar on the lobby level of the hotel and a further street entrance on Old Quebec Street. Carbon features an interior inspired by industrial glamour and brings low-key sultry Shoreditch style to the West End. The interior is a fusion of concrete, brick, steel, mesh and leather, contrasting against the inviting, out sized Chesterfields, bevelled mirrors and sketches of 21st Century industrial living. The bar is open until the small hours and offers a range of cocktails, house specialities, beers and wine. There are two VIP areas for hire for private parties with the Mezzanine Champagne bar available for up to 80 guests or the Chain area seating 50 guests. Friday and Saturday night is 'Night Club' night and there are top DJ's playing live every night from 22:00.

Kua Bar

Bar Type	Cocktail Bar
Bar Capacity	20
Opening Times	10:00 to 01:00 Monday to Friday
Dress Codes	Smart/Casual

Air-Conditioning	Yes
Smoking Policy	No smoking allowed
Admissions Policy	Over 18

Cranley Comment

Kua Bar is situated at the Reception level and is a sophisticated cocktail bar. Open from early morning until late evening, Kua offers frothy cappuccino, warm croissant, Dim Sum, classic bar food, smooth cocktails, wines and other beverages. The Kua Bar is light and airy and has comfortable leather sofas, coffee tables and a bar with a seating area. The walls are decorated with wooden and glass panels, stonework and a central partition area with a decorative wooden fret display.

Business & Event Facilities

Wireless Internet

BT Openzone Wireless Broadband is chargeable and is available in all bedrooms, meeting rooms and public areas. Guests need a wireless enabled laptop or PDA and a BT Openzone voucher or subscription amount which can be purchased from the hotel reception. 1 hour or 24 hour vouchers are available.

In-Room Services

BT Openzone Wireless Broadband access is available in all guest rooms. A BT Openzone voucher (1 hour or 24 hour) or subscription are available for purchase from the hotel reception or online using a debit or credit card. For guests who do not have a laptop, internet access is available through the television.
Desk and chair
Electrical sockets for laptops

Business Centre

The Business Centre is located on the lobby level of the hotel and is situated next to the Concierge desk. There are two computer work stations with internet access (chargeable), photocopying facilities and secretarial services available (chargeable). Further facilities include a seating area with chairs and a table which is suitable for small meetings.

Meetings & Events

Venue	Size (m²)	Dimensions L x W x H (metres)
Ocean	414	23.0 x 18.0 x 2.7	400	170	350	190	56	57	180
BLUE
Blue 1	38	6.8 x 5.6 x 2.4	15	-	15	12	12	8	-
Blue 2	128	15.4 x 8.3 x 2.4	120	50	110	70	32	37	63
Blue 3	114	13.0 x 8.8 x 2.4	80	50	90	54	32	27	54
Blue 4	83	12.6 x 6.6 x 2.4	50	30	50	30	28	21	27
Blue 3&4 (opened partition)	198	15.6 x 12.7 x 2.4	150	80	150	102	38	48	72
Blue 5	50	7.0 x 7.2 x 2.4	30	-	30	18	12	14	18
Blue 6	42	7.0 x 6.0 x 2.4	25	-	24	15	12	12	-
Blue 7	50	10.2 x 4.8 x 2.4	30	-	40	15	20	22	18
Blue 8	37	7.4 x 5.0 x 2.4	15	-	20	8	12	10	-
Blue 9	56	8.0 x 7.0 x 2.4	20	-	24	12	22	10	18
GREEN
Green 1	127	12.0 x 10.6 x 2.4	80	40	110	80	26	36	54
Green 2	46	10.5 x 4.4 x 2.4	25	-	30	24	12	15	18
Green 3	51	8.0 x 6.4 x 2.4	30	-	40	24	16	22	27
Green 4	66	11.0 x 6.0 x 2.4	35	-	45	24	20	20	27
Green 5	75	10.4 x 7.2 x 2.4	50	-	50	30	20	20	36
Green 6	50	8.4 x 6.0 x 2.4	30	-	35	15	14	14	18
Green 7	62	10.4 x 6.0 x 2.4	40	-	45	30	22	20	27
AQUA
Aqua 1	42	6.6 x 6.4 x 2.4	-	-	20	15	12	12	-
Aqua 3	34	6.6 x 5.2 x 2.4	-	-	15	9	10	9	-
Aqua 4	43	8 x 5.4 x 2.4	25	-	30	24	20	22	18
Aqua 5	42	7.8 x 5.4 x 2.4	15	-	15	15	12	15	-
Aqua 6	52	10.4 x 5 x 2.4	40	-	50	30	18	22	27
Aqua 7	65	12.0 x 5.4 x 2.4	40	-	50	30	24	22	27
Aqua 8	52	7.4 x 7.0 x 2.4	35	-	40	24	14	15	27
Aqua 9	50	10.0 x 5.0 x 2.4	25	-	40	20	22	-	18

The Cumberland Hotel has twenty five meeting rooms grouped into three themed zones. The meeting rooms are separate from the rest of the hotel with their own dedicated break out areas, hospitality services and lift access. The hotel caters for a wide variety of events including meetings, conferences, banquets, weddings, award ceremonies, fashion shows, bar mitzvah and other special events. The hotel is licenced for Civil Wedding ceremonies. The hotel offers state-of-the-art technology, BT Openzone wireless internet access throughout the hotel, a dedicated service and the finest attention to detail.

Cranley Comment

The Cumberland Hotel has extensive banquet and meeting facilities with twenty five meeting rooms grouped into three themed zones and situated in a self-contained complex. Two glass lifts and stairs lead down from the lobby area into 'The Forum' which is the meetings and events reception area. This area is decorated with original art and sculpture including a waterfall feature. A company's logo can be projected not only in the main hotel reception, but also here. The largest suite at the Cumberland, the Ocean Room can be completely tailored to an event. Not just the layout but the lighting and entire mood of this area can be changed to suit personal needs and requirements. The colour matched areas make it easy to find the right zone and each zone contains rooms that can be laid out and configured to suit personal needs.

Children’s Facilities & Clubs

Restaurant Facilities

See Restaurants

Babysitting service

There is no babysitting service offered within the hotel but, the hotel is able to assist guests with the names and telephone numbers of outside babysitting companies who charge on an hourly basis.

Cranley Comment

There are no special clubs or activities arranged for children staying at the Cumberland. The hotel does have a number of family rooms and interconnecting guest rooms. Roll away beds can be put in various room types and are chargeable. Baby cots are available free of charge in any room type. Children are allowed in all restaurants but there are no high chairs or children's menus available.

Entertainment

Evening Activities

Cranley Comment

Carbon Bar has top DJ's playing live every night after 22:00. During Friday and Saturday evenings, Carbon Bar offers a "Night Club" night.

Sports & Gym

Gym & Health Club

Opening Times	06:00 to 23:00
Description	2 x rowers 2 x bikes 2 x treadmills 1 x climber 1 x bench 1 x shoulder press 1 x chest press 1 x lat pulley 1 x seated leg curl 1 x leg extension 2 x 20 kilos weight 2 x 18 kilos weight 2 x 16 kilos weight 2 x 14 kilos weight 2 x 12 kilos weight 2 x 10 kilos weight 2 x 8 kilos weight 2 x 6 kilos weight 2 x 4 kilos weight 2 x 2 kilos weight Water Towels
Size	81.2 sq metres

Cranley Comment

The fully equipped gym is situated on lobby level and is located behind the lobby lift. The gym is unmanned and to gain access, guests can obtain a key from the Concierge desk which is located near the entrance of the hotel. The gym has no natural light but is well lit, has a high ceiling, a light coloured wooden floor, mirrors at one end and is decorated in light pastel tones giving a feeling of space and airiness. Water and towels are available in the gym but there are no shower or changing room facilities.

Land Sport

Cranley Comment

There are a number of jogging routes in the area. Details of these routes are available through the Concierge.

Golf

Brocket Hall

Description

Brocket Hall Golf Club is part of the splendid 543 acre Brocket Hall Estate and was designed from the first to offer some of the best golf in the United Kingdom. The two Championship standard courses, the Melbourne and the Palmerston, are each named after the 19th Century Prime Ministers to whom Brocket Hall was home. Both courses are set within the contours of the Estate and provide a challenging and varied game for golfers of all abilities.

The Par 72 Melbourne Course designed by Peter Allis is set in the picturesque parkland surrounding the Hall and provides a rigorous and challenging test of golf. In contrast, the par 73 Palmerston Course designed by Donald Steel is over 7,000 yards from the back tees. Donald has sculptured many beautiful holes playing through the ancient woodlands with some very undulating fairways.

Location	38 kilometres
Holes	36 Melbourne and Palmerston
Length/Par	Melbourne Par 72. 6,616 yards. Palmerston Par 73, 7,080

Facilities

Two 18 hole courses
Nick Faldo Gold School
Practice Facilities
Pro shop
PGA qualified tuition

The Grove

Description

The Grove golf course in Hertfordshire, is widely regarded as one of the finest new golf courses in Europe and recently hosted the World Golf Championships, American Express Championship 2007. 'The Grove is a 7,152 yard par 72 championship golf course, located just outside London, designed by the distinguished American architect Kyle Philips and is playable all year round. Built to USGA specification, with the latest A4 creeping bent grass for firm, fast putting surfaces. Following the slopes, ridges and mounds of the natural landscape the course also includes a continuous hidden cart path around all 18 holes, full length driving range, practice area and putting green. Visitors should note that metal spikes are not allowed.

Green fees range from £105 to £165 depending on the seasons.

Location	33 kilometres
Holes	18
Length/Par	7,152 Par 72

Facilities

PGA Tuition
Practice Range
Restaurant

Spa

Cranley Comment

The hotel has no Spa.

Special Needs

Communal Areas

Mobility impaired guests have access into the lobby area at the front entrance of the hotel which is at street level. There are two large glass automatic doors leading into the lobby. One entrance is wheelchair accessible but the other entrance has several steps leading up to the automatic doors. Everything on the ground floor is at one level, apart from a mezzanine section in the Rhodes W1 Brasserie and Bar. Mobility impaired guests in a wheelchair have good access to the Front Desk, bars and restaurants on the lobby level and to the lifts leading to all floors. There is access to the Carbon Bar at lobby level, however the bar does have an upper level which is accessed by stairs and is not accessible for mobility impaired guests in a wheelchair. There are two glass lifts from the lobby leading down to 'The Forum' which is the meeting and events reception area and is wheelchair accessible. The three themed sections of the meeting and events rooms are all accessible by wheelchair and have mobility impaired toilets as do the lobby area and the Rhodes W1 Brasserie and Bar.

Rooms & Bathrooms

The hotel has ten adapted bedrooms. These rooms have good manoeuvrability for wheelchair users, lower beds, vibrating pillows and reachable cupboard space. The bathrooms have been adapted for mobility impaired guests and are large enough for good manoeuvrability for wheelchair users and have a wider bathroom door, a low level washbasin, lower toilets and grab rails next to the toilet, sink and bath. There are emergency cords in the bedrooms and the bathrooms.

Restaurants & Catering

Two of the hotels restaurants are located at lobby level and have good access for mobility impaired guests. The Market which is the hotel's breakfast restaurant is located on the lower ground floor but can be accessed by lift from the lobby. Both Carbon and Kua Bar are accessible for wheelchair users.

Recreation Facilities

The hotel has its own gym on the ground floor and there is ready access to the gym for mobility impaired guests.

Visual & Hearing Aids

There are no induction loop facilities or other special visual or hearing aids in The Cumberland hotel at present.

Staff Assistance

The hotel is able to provide a wheelchair and assistance when necessary to help mobility impaired guests.

Cranley Comment

The hotel has ten adapted bedrooms and is reasonably well equipped to meet the needs of mobility impaired guests. All of the ground and lower ground floor amenities and facilities, including restaurant and bars are readily accessible to wheelchair users. With good sized lifts, the other floors and facilities in the hotel, including the conference and banqueting areas are easily reached.

Environment

Measures

Recycling
Energy Saving
Community Service
Minimise Cleaning Materials
Carbon Emissions Staff Travel Scheme

Cranley Comment

The hotel recycles cardboard, glass, newspaper and more. As part of an energy saving programme, all hotel light bulbs are being changed into energy bulbs. "Hospitality Action" is the hotel's predominant charity but the hotel is also open to adhoc charities. Environmentally friendly cleaning products are used in the hotel. Members of staff are encouraged to use public transport in order to help with carbon emissions.

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