Radisson Edwardian New Providence Wharf, London

The Cranley Report

Radisson Edwardian New Providence Wharf

Radisson Edwardian New Providence Wharf, London

Hotel Address

5 Fairmont Avenue
Canary Wharf
London E14 9PQ
England

Cranley Rating

Radisson Edwardian New Providence Wharf

Photo 1 of 27. Click to enlarge

Hotel Summary

Category

Hotel

Hotel Opened

2007

Cranley Summary

The ultra modern Radisson Edwardian New Providence Wharf, is situated in a stunning location at Blackwall on the River Thames, where the river bends and offers superb views in both directions. The former Millennium Dome, now The O2 is opposite the hotel across the river. It's close to the heart of London’s Docklands, with easy access to the Canary Wharf business district, the ExCel Exhibition Centre and London City airport. Central London is only 15 minutes away by road or public transport. The hotel offers 169 individually designed bedrooms and suites, all with complimentary WiFi access and it has seven fully equipped meeting and conference rooms, as well as a business centre. For dining, there is the Azura Restaurant which specialises in British cuisine, a cocktail bar and an outdoor terrace and urban riverside garden overlooking the River Thames. For relaxation the hotel offers the East River Spa, which together with some of the hotel's meeting rooms, is located in the adjoining Ontario Tower apartment building. All of these facilities are accessible without leaving the hotel.

Hotel Location & Layout

Location Description

The hotel is located in a superb position at Blackwall on the Thames, just a few minutes drive from Canary Wharf, in a brand new, mostly residential area of London's Docklands. It stands between the Reuters building and Ontario Tower, which is already an iconic landmark in London. There are few shops in the immediate area, but Canary Wharf is just 10 minutes walk, The O2 is opposite the hotel across the river, and both the ExCel Exhibition Centre and London City airport are within a few minutes drive or easily accessible via the Docklands Light Railway.

Airports
Distance	6 km
Airport Transfers	Taxi transfers available

Cities and Sights
Distance	10 km
City/Sight Transfers	Taxi transfers available

Layout Description

The hotel entrance is close to the River Thames and is reached via a quiet road that carries mostly residential traffic. The glass fronted entrance and main lobby, connects the hotel building with the Ontario Tower apartment building next door. The hotel's business centre and three of the meeting rooms are on the ground floor of the Ontario Tower, with access from the hotel lobby. The East River Spa is also in the Ontario Tower building and is reached via a first floor walkway. The restaurant and bar are off the lobby near to the hotel entrance, whilst the remaining meeting rooms occupy the first floor. The hotel bedrooms are situated on floors 2 to 7 inclusive.

Lobby & Guest Relations

Open Hours	24 Hours
Languages Spoken	English and several other languages are spoken
Payment Methods	All major international credit cards and cash accepted
Foreign Exchange	Open 24 Hours All major currencies exchanged
Taxis Arranged	Street taxis can be arranged on request
Tours Arranged	The Concierge can arrange a variety of tours such as an open top bus, a river tour on the Thames and excursions to all of the tourist attractions and landmarks in London. This includes the London Eye, the Tower of London, the British Museum and the shopping areas of Oxford Street and Knightsbridge. The hotel can also supply theatre tickets to the top London shows via a theatre ticket agency.

Guest Relations	Standard Services
Concierge Services	Standard Services
Medical Facilities	Doctor on call, who may be contacted via the Front Desk. It is chargeable and guests settle their account directly with the doctor.
Parking	The hotel has an on-site valet parking service for 30 cars at a charge. There is a mixture of covered and open parking, all of which is secure.

Cranley Comment

The hotel entrance is through double glass sliding doors, into a narrow passageway that leads to another set of sliding doors. Given the hotel's location on the River Thames, this reduces the draught in the winter. The sizeable lobby area is all glass and steel and quite light and airy as a result. The Front Desk is opposite the entrance, but some way across the lobby. On entering the hotel, the bar and restaurant are up a few steps on the right, with the business centre and some meeting rooms on the immediate left. The hotel's three guest lifts which provide access to all floors, are at the side of the Front Desk. There is some seating in the lobby area, with a number of sofas and chairs spread around.

Shops & Amenities

Cranley Comment

The hotel has no amenities or shops on-site, but there is a convenience store within 5 minutes walk, as well as a dry cleaner's and an Italian restaurant. Canary Wharf is a 10 minute walk away and it has two shopping malls; Canada Square and Jubilee Square, both of which have a full range of high street stores. The traditional shops of 'old' East London are also only 10 minutes walk away.

Rooms, Suites & Villas

Number of Floors	7
Total Rooms	169
Elevators	3
Rooms per Elevator	56
Total Staff	112
Staff per Room	0.7

Check-in Time	14:00
Check-out Time	11:00
Late Checkout	Subject to availability and must be requested in advance . It may incur a cost.
Smoking Rooms	None. The hotel is non smoking throughout.
Room Service	24 hours with a late menu from 23:00, where sandwiches, salads and light meals are available.
Laundry Service	Same day and overnight dry cleaning and laundry service available. Items handed in by 09:00 will be returned by 19:00. Items handed in by 21:00 will be returned next morning by 09:00.
Unique Features	Complimentary shoe shine service. Shoes left outside guest rooms by 01:00 will be returned by 06:30.

Cranley Comment

There are six different room types in the hotel, but the only difference between the majority of them is whether they have a king size bed, a queen size bed or twin beds. All of the rooms apart from the suites have the same furnishings and décor, with light coloured walls, a dark grey/brown carpet and a wall sculpture. Superior rooms have red as their main colour for bed trims , whilst the deluxe rooms use shades of green. One bedroom suites have a very different appearance, with wooden floors and designer furniture, whilst the Penthouse suite is unique. All of the room types are located throughout the hotel.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior King	102	28 City 21 River 53 Reuters	Air conditioning Complimentary wireless Internet access Bang & Olufsen flat screen TV In-room entertainment systems with satellite and pay movies MP3 Connectivity Tea and coffee making facilities Hairdryer Iron and ironing board Trouser press Mini bar Safe (large enough for laptops) Bath Separate walk-in shower	2 Adults	27

Cranley Comment

Superior King rooms are located throughout the hotel and have an electronic keycard entry system. Rooms are furnished with a dark grey / brown carpet and have light painted walls that feature a very distinctive wall sculpture of a male or female torso, specially commissioned for the hotel. The king size beds have white bedding that is given a stylish finish with gold and red throws and cushions. There is a modern desk unit that includes a working area and also houses the safe, minibar and tea/coffee making facilities. Above is a wall mounted flat screen TV with state of the art entertainment facilities. Unusually, the wardrobe storage space is situated just inside the bathroom. The bathroom itself has a slate grey tiled floor and features a stylish rectangular ceramic washbasin, bath and separate walk-in shower.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior Twin	16	6 City 2 River 8 Reuters	As for Superior King	2 Adults	27

Cranley Comment

Superior Twin rooms are located throughout the hotel and have an electronic keycard entry system. Rooms are furnished with a dark grey / brown carpet and have light painted walls that feature a very distinctive wall sculpture of a male or female torso, specially commissioned for the hotel. The twin beds have white bedding that is given a stylish finish with gold and red throws and cushions. There is a modern desk unit that includes a working area and also houses the safe, minibar and tea/coffee making facilities. Above is a wall mounted flat screen TV with state of the art entertainment facilities. Unusually, the wardrobe storage space is situated just inside the bathroom. The bathroom itself has a slate grey tiled floor and features a stylish rectangular ceramic washbasin, bath and separate walk-in shower.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior Queen	6	4 City 2 Reuters	As for Superior King and Superior Twin with the added benefit of: Adapted bathroom for Special Needs guests Separate wardrobe	2 Adults	27

Cranley Comment

Superior Queen rooms are located on each floor and have an electronic keycard entry system. Rooms are furnished with a dark grey / brown carpet and have light painted walls that feature a very distinctive wall sculpture of a male or female torso, specially commissioned for the hotel. The queen size beds have white bedding that is given a stylish finish with gold and red throws and cushions. There is a modern desk unit that includes a working area and also houses the safe, minibar and tea/coffee making facilities. Above is a wall mounted flat screen TV with state of the art entertainment facilities. There is a conventional wardrobe in the bedroom area, as the bathroom has been adapted for Special Needs guests. It has a run-in shower, low level facilities, grab rails and an emergency cord.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe King bedrooms	28	12 City 12 River 4 Reuters	As for the Superior Rooms with the added benefit of: Additional space Bidet Some rooms have a free standing deep tub bath	2 Adults	30-40

Cranley Comment

Deluxe King rooms are located throughout the hotel and have an electronic keycard entry system. Rooms are furnished with a dark grey / brown carpet and have light painted walls that feature a very distinctive wall sculpture of a male or female torso, specially commissioned for the hotel. The king size beds have white bedding, that is given a stylish finish with green and gold throws and several cushions. There is a modern desk unit that includes a working area and also houses the safe, minibar and tea/coffee making facilities. Above is a wall mounted flat screen TV with state of the art entertainment facilities. Unusually, the wardrobe storage space is situated just inside the bathroom. The bathroom itself has a slate grey tiled floor and features a stylish rectangular ceramic washbasin, bath, bidet and separate walk-in shower. Some Deluxe King rooms have a free standing deep tub bath.

Type	No.	View	Facilities	Max. Occupancy	Size m2
One bedroom suites	16	6 River 10 Reuters	As for Deluxe King with the added benefit of: Additional space Separate lounge/dining area and bedroom Designer furniture Wooden floor and rugs instead of carpet Sicilian Marble bathroom	2 Adults and 2 Children under 12	50

Cranley Comment

One bedroom suites are located throughout the hotel and have an electronic keycard entry system. The suites have a wooden floor and have light painted walls that feature several modern black and white prints. There is a dining table and chairs, as well as a sofa bed, armchair and coffee table in the lounge area. There is also a modern desk unit that includes a working area and houses the safe, minibar and tea/coffee making facilities. Above is a wall mounted flat screen TV with a state of the art entertainment system. In the bedroom, the king size beds have white bedding, that is given a stylish finish with silver and gold throws and cushions. The bedroom has a conventional wardrobe. The bathroom has a slate grey tiled floor and features marble surfaces, as well as a stylish rectangular ceramic washbasin, bath, bidet and separate walk-in shower.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Penthouse luxury suite	1	River	As for Deluxe King with the added benefit of: Additional space Separate lounge/dining area and bedroom Separate guest WC Designer furniture Additional TV Walk-in wardrobe	2 Adults	80

Cranley Comment

The Penthouse Suite on the 7th floor is located in the best position at the front of the hotel, offering spectacular views of the river and The 02 opposite. The suite has its own unique design and bespoke furniture. Whereas red and green are used as the predominant colours for cushions and bed linen in the other bedrooms, the principal colours here are shades of purple and violet. The sitting room features a large L shaped sofa around a square coffee table, with a large flat screen TV and a dining table and four chairs nearby. The bedroom has a king size bed with a writing desk and second TV in the corner. The bathroom features a stand alone deep tub bath and a separate walk-in shower as well as a very distinctive double glass washbasin. The Penthouse Suite also has a guest bathroom and can inter-connect with a superior room for extra space.

Restaurants & Cafés

Number of Restaurants

Azura

Restaurant Type	British
Restaurant Capacity	Total 120 (of which 90 inside and 30 on the terrace)
Opening Times	Breakfast 06:30 to 10:00 Mon to Fri 07:30 to 11:00 Sat / Sun Lunch 12:00 to 14:30 Dinner 17:00 to 22:30
Dress Codes	Casual

Air-Conditioning	Yes
Smoking Policy	No smoking allowed inside, but there is an open air terrace.
Children’s Facilities	High chairs available
Breakfast Options	Buffet

Cranley Comment

The Azura Restaurant is located at the front of the hotel, in a prime position overlooking the River Thames. It is reached through the Azura Bar, which is off the hotel lobby. The restaurant has a semi circular frontage and its design and décor matches the rest of the hotel, with a slate grey tiled floor and large windows at the front and side of the room. It is south facing and enjoys a good deal of natural light during the day. The menu is British, with a full selection of meat, fish, vegetarian dishes and seasonal vegetables. The restaurant opens out onto a terrace, which is used for dining (bar menu only) and drinks when the weather permits.

Bars

Number of Bars

Azura

Bar Type	Cocktail
Bar Capacity	60
Opening Times	12:00 to 02:00
Dress Codes	Casual

Air-Conditioning	Yes
Smoking Policy	No smoking allowed inside the hotel, but there is an outdoor terrace leading from the Azura restaurant.
Admissions Policy	Children allowed

Cranley Comment

The Azura Bar is located immediately on the right, inside the hotel entrance. It has a few stairs up to it and a hoist lift for the benefit of mobility impaired guests. The bar itself has an impressive display of drinks in a well lit cabinet at the back. There are bar stools and a number of comfortable sofas and chairs throughout the length of the bar, which has one outside wall, with full length picture windows. Décor is mostly dark grey and brown, with a part tiled and part carpeted floor. The full range of drinks are available, as well as a bar snacks menu, which offers sandwiches, salads, platters, desserts and a number of main dishes such as fish and chips, sausage and mash and grilled chicken.

Business & Event Facilities

Wireless Internet

Available throughout the hotel in bedrooms, meeting rooms and public areas on a complimentary basis.

In-Room Services

Complimentary wireless internet
Electrical sockets
Desk and chair

Business Centre

4 PCs with internet access
Printer
Secretarial facilities via the Front Desk
Photocopying
Printing
Mailing
Translation

Meetings & Events

Radisson Edwardian New Providence Wharf has seven meeting rooms, including a conference suite with break-out rooms. It can accommodate up to 250 guests for a conference and 160 for a dinner in the Ontario Suite.
Ontario Suite 210m² Capacity: 250 Theatre style, 120 Classroom, 60 Boardroom, 50 U Shaped, 250 Reception, 200 Banquet
Ontario Foyer/Bar 116m² Capacity: 150 Reception
Ontario Suite A 103m² Capacity: 125 Theatre style, 70 Classroom, 40 Boardroom, 36 U Shaped, 125 Reception, 100 Banquet
Ontario Suite B 104m² Capacity: 125 Theatre style, 70 Classroom, 40 Boardroom, 36 U Shaped, 125 Reception, 100 Banquet
River Suite 72m² Capacity: 50 Theatre style, 25 Classroom, 20 Boardroom, 20 U Shaped, 80 Reception, 60 Banquet
Suite 1 40m² Capacity: 30 Theatre style, 12 Classroom, 18 Boardroom, 14 U Shaped, 30 Reception, 30 Banquet
Suite 2 41m² Capacity: 24 Theatre style, 10 Classroom, 14 Boardroom, 12 U Shaped, 30 Reception, 30 Banquet
Suite 1 & 2 81m² Capacity: 70 Theatre style, 36 Classroom, 30 Boardroom, 24 U Shaped, 80 Reception, 70 Banquet
Suite 5 36m² Capacity: 14 Boardroom, 14 Banquet
Suite 3 32m² Capacity: 14 Boardroom, 14 Banquet
Suite 4 24m² Capacity: 12 Boardroom, 12 Banquet
All meeting and conference rooms have state of the art presentation and communication equipment.
Every type of catering is available from a finger buffet to a banquet.

Cranley Comment

The Ontario Suite, River Suite and Suites 1 and 2 are situated on the first floor, whilst Suites 3, 4 and 5 are all located on the ground floor in the adjoining Ontario Tower apartment building, close to the hotel entrance. Each meeting room is fully air conditioned with natural daylight and features the latest AV technology. The River Suite is at the front of the hotel, with a semi circular shape and it has stunning views of the River Thames and the 02 opposite.

Children’s Facilities & Clubs

Restaurant Facilities

See Restaurants

Babysitting service

A babysitting service is available in the hotel. It is arranged through an outside agency and is chargeable. 24 hours notice is required.

Cranley Comment

Radisson Edwardian New Providence Wharf is primarily a hotel for the corporate market, although it does have a number of leisure guests at the weekend, because of its proximity to The O2. It has 16 One Bedroom Suites that will accommodate families, but it does not have any special provisions for children. There is no special children's menu in the restaurant, but the hotel will prepare typical children's food such as burgers, sausages, chicken nuggets and chips on request. Children are welcome, but are not a common sight in the hotel.

Entertainment

Daytime Activities

Cranley Comment

There is no daytime or evening entertainment in the hotel

Sports & Gym

Gym & Health Club

Opening Times	06:00 to 23:00
Description	Techno gym Equipment in East River Spa gym 1 Radiant machine 2 Concept 2 rowers 2 Cardio wave cross trainers 2 Excite cross trainers 4 Excite treadmills 1 Vertical traction 1 Chest press 1 Shoulder press 1 Leg press 1 aerobic stepper (Reebok) 2 Excite bicycles Weights (Escape) 1 3kg ball 1 4kg ball 1 5kg ball 5 soft balls All trainers and cross trainers have individual TV screens Water cooler Changing rooms with showers, WCs and lockers Sauna Steam Room Massage rooms (See Spa)
Size	Very unusual shape, approximately 90m2. See Cranley comments

Cranley Comment

The gym is part of the East River Spa at the hotel. It is located in the Ontario Tower apartment building next door and for hotel guests, it is reached via a first floor walkway that crosses the width of the hotel lobby above the Front Desk. The gym is almost crescent moon shaped at the end of the building and has full length windows, with a mirrored wall facing the windows. It has a good selection of gym equipment as well as a sauna and steam room. As the gym is part of the East River Spa, guests have access to the full range of massage treatments.

Spa

Name of Spa	East River Spa
Opening Times	06:00 to 23:00

Facilities

Guests are invited to arrive up to one hour prior to their booking, to gain the most from the wet spa facilities so that their experience is the most luxurious treat. Included in the price of all spa treatments is full use of the following facilities:
Six single treatment rooms and one couples room
Herbal sauna
Aromatic steam room
3 Experience shower sensations
Panoramic relaxation room
This indulgent heat sequence will allow guests to unwind and ensure they maximise the effects of their chosen treatments.

FACIAL THERAPIES:
East River Spa Signature Facial Therapy - 75 minutes

Pevonia facial therapies - 60 minutes
Prescriptive facial
Ultimate deep cleanse
Aromatherapy facial
Plantomer facial
Luminous 'C' and sea facial
Anti free radical facial
Elasto firm facial
Floracide facial
RS2 rosacea treatment
Men's facial

Algotherm facial therapies
Specific alliance facials
Biomorphose moisturising facial
Algonative cell renewal facial
Oxygenating treatment

Ayurvedic facial ritual - 60 minutes
Kimia facial therapy - 45 minutes
Galvanic facial - 60 minutes
Facial incorporating microdermabrasion - 60 minutes
Skin analysis & consultation - 30 minutes

Crystal clear microdermabrasion - 30 minutes
Crystal clear oxygen therapy - 30 minutes
Microdermabrasion & oxygen therapy - 60 minutes
Caci non surgical facelift - 60 minutes

The following treatments can be added to any facial therapy:
Eye treatment for wrinkles - extra 15 minutes
Eye treatment for puffiness - extra 15 minutes
Eye treatment for dark circles - extra 15 minutes
Youthful lip smoothing treatment - extra 15 minutes
Bust treatment - extra 30 minutes
Neck treatment - extra 15 minutes
Guest's choice of three - extra 45 minutes
Medical aesthetics, including Botox, Restalain and red vein treatments.

CLEOPATRA BATHING EXPERIENCE:
Lather with an indulgent selection of exotic, mineralising muds and natural salts, whilst deeply relaxing in a private steam chamber for two. Based on an ancient Egyptian cleansing ritual.
Cleopatra bathing experience for one or two - 45 minutes

BODY THERAPIES:
Pevonia body therapies
Aromatherapy salt glow - Deep full body exfoliation - 60 minutes
Detox aromatic seaweed wrap - Detoxifying - 60 minutes
Green coffee body wrap - Banish cellulite - 60 minutes
Desert heat body wrap - Remineralising - 60 minutes
Aromatherapy cocoon - Deep relaxation - 60 minutes
Aromatic moor mud wrap - Eases aches and pains - 60 minutes

Algotherm body therapies
Mineralising body wrap - 90 minutes
Phytoplus slimming wrap - 90 minutes
Marine mud wrap - 90 minutes

MASSAGE:
Traditional Swedish massage - 60 minutes or 90 minutes
Aroma massage - 60 minutes or 90 minutes
Ayurvedic massage ritual - 90 minutes
Hot stone massage - 90 minutes
Plus aroma salt glow - extra 30 minutes
Couples massage - 60 minutes

Cranley Comment

The East River Spa is situated in the Ontario Tower apartment building adjoining the hotel and connected to it by a walkway at first floor level. Most of the spa area is decorated in tiny mosaic tiles on the walls. There is a small reception desk on entry, which leads off to the gym in one direction and treatment rooms in the opposite direction. There are six single treatment rooms and one room where couples may enjoy the experience together. All treatment rooms have en suite showers. Guests are encouraged to arrive early and make use of the Relaxation Room before commencing treatment. The spa offers a comprehensive range of therapies and treatments.

Special Needs

Communal Areas

The entrance to the hotel is on one level and guests are able to drop off immediately outside. There is no parking at the hotel but valet parking nearby is available. The hotel lobby is extremely spacious and there is a disabled toilet at lobby level, adjacent to the business centre. Part of the Front Desk has a lower level that is suitable for mobility impaired guests. The whole hotel is readily accessible via the large lifts. There is a hoist lift for wheelchairs from the lobby to the Azura Bar and Restaurant, which are otherwise up a short flight of stairs.

Rooms & Bathrooms

There are six modified Superior Queen rooms for special needs guests. All of them have wide door room access and low level spy holes on the doors, as well as good space for wheelchair manoeuvrability around the room. The bathrooms have a wider than usual outward opening door, with a run-in shower, two low level washbasins, grab rails and an emergency cord. For hearing impaired guests, vibrating pillows are available, that will activate if the fire alarm sounds.

Restaurants & Catering

The restaurant and bar are both accessible by means of a hoist lift from the lobby. For visually impaired guests, Braille menus are available on request. All dietary options can be met, provided that the hotel is given advance notice.

Recreation Facilities

The hotel has no grounds as such, except an outside terrace which is accessible by wheelchair. The hotel overlooks the River Thames and there is a pedestrian walkway running along the river, which is also accessible by ramp. Within the hotel, the East River Spa which includes a gym, can be reached via the lifts and the first floor walkway.

Visual & Hearing Aids

The Front Desk is fitted with an induction loop and there is also a mobile one for conference guests. The lifts have numbered buttons that are touch sensitive and the lifts also announce each floor of arrival. Braille menus are available in the restaurant.

Staff Assistance

As part of their induction programme, all staff are trained to assist guests with Special Needs.

Cranley Comment

As a very new hotel, the Radisson Edwardian New Providence Wharf has been able to incorporate the requirements of Special Needs guests into the design and building of the hotel. Every area of the hotel is readily accessible and there are disabled toilets close to all of the communal areas. Consideration has been given to hearing and visually impaired guests, as well as those with mobility impairment.

Environment

Measures

Recycling
Energy Saving
Minimise Cleaning Materials
Water Saving

Cranley Comment

The hotel has a number of practices designed to help the environment. There are notices in all bedrooms, informing guests that towels they wish to reuse, should be placed on the rack. The notice also tells guests that the hotel has replaced traditional bars of soap with dispensers, to reduce waste. Many parts of the hotel use motion sensors, which will activate lights as required. Paper is recycled.

Radisson Edwardian New Providence Wharf, London, Report Details

07 April 2008 (First Review)

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