Millennium Hotel London Mayfair, London

The Cranley Report®: Millennium Hotel London Mayfair

Millennium Hotel London Mayfair, London

Hotel Address

44 Grosvenor Square
Mayfair
London
W1K 2HP
England

Cranley Rating

Millennium Hotel Mayfair

Photo 1 of 33. Click to enlarge

Hotel Summary

Category

Hotel

Hotel Opened	1800
Refurbishment	Total refubishment of 61 guest rooms were completed at the end of October 2008. Avista Italian restaurant and Avista bar opened in early October 2008. Pine bar was refurbishment and opened in 2008.

Cranley Summary

The Millennium Hotel London Mayfair is located in the heart of Mayfair overlooking Grosvenor Square and is just a short distance from Hyde Park and Kensington Gardens. Within a few minutes walk are the shops and boutiques of Oxford and Bond Street and the restaurants, theatres and night life of Soho. Victoria and Paddington train stations are ten minutes by taxi whilst the closest underground stations, Bond Street and Green Park are within a ten minute walk. The central location of the hotel makes it an ideal base for exploring all London has to offer. The 336 air-conditioned guest rooms and suites have views of Grosvenor Square or the surrounding areas of the hotel. They are decorated and furnished to a high standard in a classical English style with modern up-to-date amenities and en suite marble bathrooms. Further facilities include the newly opened Avista Italian restaurant, Shogun, a Japanese restaurant and a modern private dining room, the Mayfair Suite”. There is also a large ballroom and a number of function rooms offering state-of-the-art conference and banqueting facilities. Leisure options include a fully equipped gym available to all hotel guests.

Hotel Location & Layout

Location Description

The Millennium Hotel London Mayfair overlooks London's second largest square, Grosvenor Square and is located in the heart of the fashionable Mayfair district. Within easy walking distance of just a few minutes is the shopping area of Oxford Street, the boutiques and jewellery shops of Bond Street and the theatres and night life of Soho. The City's financial and commercial districts are within easy reach. The wide open spaces of Hyde Park, one of London's most popular parks with the Serpentine Lake, Kensington Gardens, Green Park and St. James' Park are nearby offering relaxation or exercise. The closest railway stations are Victoria and Paddington and the nearest underground stations are Bond Street, a five minute walk, and Green Park, an eight minute walk.

Airports
Distance	16.6 km
Airport Transfers	Approximately a 45 minute drive in light traffic.

Cities and Sights
Distance	1.9 km
City/Sight Transfers	Approximately a 7 minute taxi ride in light traffic.

Layout Description

The Millennium Hotel London Mayfair has a Georgian facade and overlooks the greenery of Grosvenor Park. The building was built in the 19th Century as a private residence. The hotel is built over seven floors and has two entrances. The front entrance is on Grosvenor Park side and the rear on Adam's Row both of which lead into the main reception area. The Adam's Row side has a separate entrance from the hotel into the Ballroom and also a street entrance into Shogun Japanese Restaurant. The reception and concierge desks run along the length of the lobby on the Grosvenor Park side. Located at lobby level are Avista restaurant and bar, the Mayfair Suite and Pine bar. The Business Centre is also located off the lobby as are a number of meeting rooms. Three elevators are located at the far end of the lobby at the Grosvenor Park entrance area and serve all guest room floors. The Gym is located on the 4th floor and the Club Lounge and Boardrooms are located on the 7th floor.

Lobby & Guest Relations

Open Hours	24 hours
Languages Spoken	Multi-lingual including English, German, French, Spanish, Portuguese, Mongolian, Arabic and Lithuanian.
Payment Methods	All major credit cards and cash accepted.
Foreign Exchange	Foreign Exchange is available 24 hours and is commissionable.
Taxis Arranged	Black Cabs are available outside the entrance of the Hotel in Adam's Row.
Tours Arranged	A full range of tours and tailor made packages can be organised through the Concierge for London and throughout the UK some of which include: Bus tours of London Houses of Parliament Westminster Abbey London Eye Buckingham Palace St Paul's Cathedral Tower of London River trips Walking tours

Guest Relations	Standard services
Concierge Services	The Concierge desk is located in the main lobby of the hotel and is open 24 hours, seven days a week. The Concierge will assist hotel guests with any arrangements including but not limited to restaurant reservations, car rental, airport transfers, sightseeing tours, theatre tickets, opera and ballet tickets, courier and packaging services, chauffeur driven cars, limousines, cinema details and golf bookings.
Medical Facilities	There is a 24 hour doctor-on-call service which is arranged through the Concierge with a typical response time of approximately 30 minutes according to the hotel. Staff are trained to administer first aid for minor incidents.
Parking	The hotel does not have its own parking facilities. However, there is an NCP car park directly under the hotel for 170 cars and is chargeable.

Cranley Comment

Both the hotel's Grosvenor Square front entrance and Adam's Row rear entrance lead directly into the hotel lobby on the ground floor level. Guests arriving at the hotel are greeted by a doorman in uniform. Entering the lobby through rotating glass circular doors at both entrances, steps lead down into the reception area. The lobby with its black marble floor, ornate ceiling and gold coloured pillars, is decorated in soft pale tones. There are a number of seating areas in the lobby which are furnished with leather sofas, chairs and tables. Guests entering the hotel lobby at the Grosvenor Square front entrance will find Pine Bar located immediately to the left. Avista restaurant, Avista bar and the Mayfair Suite are located off the lobby area at the Adam's Row entrance into the hotel. The reception and concierge desks are situated along the length of the lobby on the Grosvenor Square side of the building. There are three lifts which serve all guest room floors and are located next to Pine Bar. Facing the lifts and turning right there are several stairs which lead up into the Business Centre and several of the hotel’s meeting rooms. At the Adam's Row entrance there is a Special Needs lift allowing wheelchair bound guests access to the lobby.

Shops & Amenities

Cranley Comment

There are no shops within the hotel. In close proximity (in the same block as the hotel) are antique shops, an off-licence and a convenience store selling groceries, papers and sundry items. Within a few minutes walk of the hotel are the shops of Oxford Street and Bond Street.

Rooms, Suites & Villas

Number of Floors	7
Total Rooms	336
Elevators	3
Rooms per Elevator	112
Total Staff	250
Staff per Room	0.7

Check-in Time	14:00
Check-out Time	12:00
Late Checkout	Subject to availability and is chargeable.
Smoking Rooms	The hotel is non-smoking
Room Service	There is 24 hour room service available which includes a children's menu and a Halal Middle Eastern menu.
Laundry Service	Laundry and Dry Cleaning collected before 10:00 will be returned the same day. Laundry and Dry Cleaning collected after 10:00 and before 13:00 and returned the same day is subject to an extra charge of 50%. Laundry and Dry Cleaning service is available Monday to Saturday from 06:00 to 13:00 and on Sunday from 07:00 to 12:00. Laundry and Dry Cleaning on Saturday and Sunday is subject to an extra charge of 25%. Pressing service is available Monday to Saturday from 06:30 to 21:00 and on Sunday from 07:00 to 21:00. Saturday and Sunday pressing is subject to an extra charge of 25%.

Club or Executive Facilities

The Club Lounge is located on the 7th floor and is open from 07:00 to 21:00. All guests staying in a Studio Room, Junior Suite or a 1 Bedroom Suite will be entitled access to the Club Lounge and enjoy the following complimentary benefits:

Continental breakfast served in the Club Lounge from 07:00 to 10:00.
Beverages and pastries served throughout the day.
Champagne and canapes available from 18:00.
Use of high speed Internet via a terminal in the Club Lounge.
Selection of international newspapers.
Shower and dressing room for early arrivals.
Use of interview rooms (subject to availability).
One suit pressing during stay.

Activities available in the Club Lounge include board games, relaxing music and satellite TV.

Cranley Comment

The Millennium Hotel London Mayfair has a wide range of accommodation with 336 air-conditioned rooms and suites, all with en suite marble bathrooms. On each guestroom level, the large lift lobby areas have wooden floors with a central feature of a circular walnut table decorated with a bowl of flowers. The traditional and stylish rooms feature high ceilings and are decorated and furnished in a classical English style. The rooms are in soft pastel tones of gold and beige and have colour coordinating soft furnishings. All the guestrooms are well appointed, feature modern up-to-date amenities and have Courtyard or Grosvenor Square views.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Classic	141	40 Grosvenor Square 101 Courtyard	Single, Twin and Queen beds available Climate control Direct dial telephone Wake up service High speed Internet access (chargeable) International power sockets Safety deposit box Trouser press Satellite TV - video channels (chargeable) Selection of games on Interactive TV (chargeable) In room movie channels Iron/ironing board Tea/Coffee making facilities Hairdryer En suite bathroom Bathrobes Toiletries Computer modem point Mini bar Voicemail 24 hour room service including a children's menu and a Halal Middle Eastern menu	2 adults	18 - 26

Cranley Comment

The hotel has 141 Classic rooms throughout the hotel which are configured in either single, double or twin bedded rooms and may vary slightly in size because of the style and age of the hotel's building. The rooms are approached along well lit carpeted corridors and enter into a small hall which houses a closet area (containing a safe) on one side and an en suite bathroom on the other. The rooms have high ceilings and large windows making them bright and airy. All the guestrooms are carpeted and decorated in soft pastel tones of golds and beige, have colour coordinating soft furnishings and Regency style furniture. The rooms are furnished with a desk with a mirror over, desk chair, a table and two chairs, TV in a cabinet (also housing the mini bar) and a further cabinet with tea and coffee making facilities. The en suite bathroom has a shower over the bath.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe	105	50 Grosvenor Square 55 Courtyard	As per the Classic rooms with the added benefit of: More space Super king bed Sofa	2 adults	36

Cranley Comment

There are 105 Deluxe rooms that offer more space than the Classic rooms and have super king size beds. Some of the Deluxe rooms can accommodate a roll away bed for a child which is available on request and is chargeable. The guest rooms are approached along well lit carpeted corridors. The rooms have a key card entry system and enter into a small hallway with a closet area (containing a safe) on one side and an en suite bathroom on the other. The rooms have high ceilings and large windows making them bright and airy. All the guestrooms are carpeted and decorated in soft pastel tones of golds and beige, have colour coordinating soft furnishings and Regency style furniture. Furnishings include Super King beds, a desk with a mirror over, desk chair, a sofa, table and easy chair, TV in a cabinet (also housing the mini bar) and a further cabinet with tea and coffee making facilities. The en suite bathroom has a shower over the bath.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Studio	64	14 Grosvenor Square 50 Courtyard	As per the Deluxe rooms with the added benefit of: More space Larger bathroom Sofa bed Access to the Executive Club Lounge	2 adults	42

Cranley Comment

There are 64 Studio guest rooms which are a minimum of 42 square metres in size and offer more space than the Deluxe rooms. These rooms have a Sofa Bed that can sleep one person. This must be requested at the time of booking and a supplement will be applied to the room rate. Studios have a key card entry system and energy saving key card light switches. These spacious, bright and airy rooms are traditional in style and have high ceilings and large windows giving natural daylight. The entrance area in the room is of a good size and has a double wardrobe and a Regency style cabinet which houses a mini bar and tea and coffee making facilities. The guestrooms are decorated in light pastel tones and have deeper pastel coordinating colours in the soft furnishings. All the guest rooms are carpeted and are furnished with a Super King bed with white cotton bed linen, a Regency style desk and chair, a TV cabinet, an easy chair and a coffee table. Studio bathrooms have tiled floors and walls, a long marble vanity unit and a shower over the bath plus a further hand held shower.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Junior Suite	9	Grosvenor Square	As per the Studio rooms with the added benefit of: More space	3 adults or 2 adults + 1 child	48

Cranley Comment

The 9 Junior Suites all have a Grosvenor Square view. The suites are identical to studios except they are larger and are a minimum of 48 square metres in size. These rooms have a sofa bed that can sleep one person. This must be requested at the time of booking and a supplement will be applied to the room rate. These spacious, bright and airy rooms are traditional in style and have high ceilings and large windows giving natural daylight. The entrance area in the room is of a good size and has a double wardrobe and a Regency style cabinet which houses a mini bar and tea and coffee making facilities. The guestrooms are decorated in light pastel tones and have deeper pastel coordinating colours in the soft furnishings. All the guest rooms are carpeted and are furnished with a super king bed with white cotton bed linen, a Regency style desk and chair, a TV cabinet, an easy chair and a coffee table. Junior Suite bathrooms have tiled floors and walls, a long marble vanity unit and a shower over the bath plus a further hand held shower.

Type	No.	View	Facilities	Max. Occupancy	Size m2
1 Bedroom Suite	17	10 Grosvenor Square 7 Courtyard	As per the Junior Suite with the added benefit of: More space Separate lounge Larger bathroom with separate shower Dressing room Guest cloakroom 2 x TVs	3 adults or 2 adults + 1 child	50

Cranley Comment

1 Bedroom Suites may vary slightly in size because of the age of the hotel building but are a minimum of 50 square metres. These rooms have a sofa bed that can sleep one person. This must be requested at the time of booking and a supplement will be applied to the room rate. On entering the 1 Bedroom Suite, there is a hallway with a guest cloakroom and a closet area. Directly ahead and through a door is a separate lounge which is decorated in pastel tones of golds and beige and furnished in a Regency style. Furnishings include a TV cabinet housing a mini bar in the lower section, a desk and chair, double sofa, easy chair with foot rest, coffee table and a cabinet with tea and coffee making facilities. A passageway from the hall leads to a separate entrance into the bedroom. The bedroom has a super king bed and is furnished with a large Regency style TV cabinet and a desk and chair. The bedroom leads through to a dressing room area with a closet and safe which then leads through to a marble bathroom with a separate shower and bath.

Restaurants & Cafés

Number of Restaurants

Restaurant Comments

The Millennium Hotel London Mayfair caters for all tastes and occasions and has three eating establishments offering a wide choice of traditional, Italian and exotic fare in elegant surroundings. The Avista restaurant and Mayfair Suite are located off the lobby area on the ground floor at the Adam's Row entrance to the hotel. Shogun Japanese restaurant has its own entrance located outside the hotel on Adam's Row side. Avista restaurant is the hotel's breakfast restaurant and for Club guests, continental breakfast can be taken in the Club Lounge on the 7th floor.

Avista

Restaurant Type	Regional Italian cuisine
Restaurant Capacity	75
Opening Times	Breakfast 06:30 to 10:00 Monday to Friday Breakfast 07:00 to 10:30 Saturday and Sunday Lunch 12:30 to 14:30 Monday to Saturday Dinner 18:30 to 22:30 Monday to Saturday
Dress Codes	Smart/Casual

Air-Conditioning	Yes
Smoking Policy	Non-smoking
Children’s Facilities	High chairs and children's menus are available.
Breakfast Options	Continental Full English Buffet Breakfast A la carte

Cranley Comment

Avista Italian restaurant which opened in October 2008 can be accessed from the hotel lobby or from a separate street entrance at 39 Grosvenor Square. The restaurant offers guests dining in an intimate and relaxing atmosphere. Avista is a good sized restaurant and is decorated with exposed brick and cream walls which are decorated with abstract art. The restaurant has a natural beige and cream colour scheme, a marble tiled floor and low-backed chairs with brown upholstery. The 75 seat restaurant has a private dining room for 12 and offers a menu encompassing traditional, rustic and more modern cooking. There are numerous sharing dishes on the menu with particular specialities which include Malfatti with burrata, Sicilian prawns and fresh oregano, Octopus salad with pigna beans and sweet roast pepper. The restaurant’s a la carte menu offers a good range of pastas and regional favourites and during lunchtime, a set lunch menu is available.

Shogun

Restaurant Type	Authentic Japanese
Restaurant Capacity	50
Opening Times	Dinner 18:00 to 23:00 Tuesday to Sunday (closed Monday)
Dress Codes	Smart