London Marriott West India Quay Hotel and Executive Apartments, London

The Cranley Report

London Marriott West India Quay Hotel and Executive Apartments

London Marriott West India Quay Hotel and Executive Apartments, London

Hotel Address

London Marriott West India Quay
22 Hertsmere Rd
Canary Wharf
London, E14 4ED
England

Cranley Rating

London Marriott West India Quay Hotel and Executive Apartments

Photo 1 of 29. Click to enlarge

Hotel Summary

Category	Hotel
Awards Won	2008 Docklands Business Club Award for Customer Focus 2007 Visit London - Outstanding Customer Service Award Enjoy England - Outstanding Customer Service Award

Hotel Opened	2004
Refurbishment	2008 - Lobby Lounge 2008 - Manhattan Bar 2006 - Curve Restaurant £600,000

Cranley Summary

The London Marriott West India Quay Hotel and Executive Apartments is a purpose built hotel that first opened it’s doors in 2004. The hotel is situated on the waters edge at the foot of West India Quay‘s Dockland Light Railway Station and within a few minutes walk of Canary Wharf underground station that is serviced by the Jubilee line. Part of the building is tall and glass and is curved in shape, similar to a hull of a yacht. There are separate entrances and terraces to both the hotels restaurant, Curve and the cocktail bar Manhattan that overlook the basin, the main entrance to the hotel is on Hertsmere Road. The hotel has a range of Guest Rooms, Suites and Executive Apartments that are all located on the first 12 floors of the hotel, the remaining 19 floors of the building are private apartments. The hotels facilities include an A la Carte restaurant, Cocktail Bar and comfortable Lounge area that transforms in the evening into popular trendy night spot, an Executive Lounge, Business Centre, 20 Conference and Event spaces including a Ballroom and a Gym. There are no children’s facilities at the hotel and there is a no smoking policy throughout.

Hotel Location & Layout

Location Description

Located on the edge of West India Quay The London Marriott West India Quay Hotel and Executive Apartmentsis are found on Hertsmere Road at the foot of West India Quay‘s Dockland Light Railway Station and within a few minutes walk of Canary Wharf underground station which is serviced by the Jubilee line, the closest mainline station is Liverpool Street which is 5 km away. The relatively new Canary Wharf district is home to many financial institutions and major corporations. The area consists of a blend of modern tower blocks that are found amongst Grade I listed Wharf buildings and Quays with many restaurants that spill out onto wide promenades along the waters edge. Within a few minutes walk you will find the ‘Museum in the Docklands’ and the Cabot Shopping Mall with many brand and designer shops. The ferry that stops at the Thames Clipper Quay operates between the O2 Arena, Embankment and Westminster. The hotel has a chargeable taxi and limousine service available for airport transfers and shopping trips to the West End.

Airports
Distance	8 km
Airport Transfers	Approximately 18 minutes in light traffic

Cities and Sights
Distance	10 km
City/Sight Transfers	Approximately 30 minutes in light traffic

Layout Description

As you enter the London Marriott West India Quay hotel the Concierge who is there to assist, greet and meet guests is found on the right hand side of the entrance foyer which has 2 sweeping staircases leading to the Reception and Lobby area and a central short staircase leading to the lower ground floor Business Centre, gym and Spa. The Reception area is a double story atrium with a long Reception desk to the left with a small seating area directly under the large sky light. At the top of the stairs and leading off from the Reception to the left ,is the Ballroom and to the right further conference rooms, a cloakroom and disabled cloakroom with baby changing facilities. The Lounge and adjoining Manhattan Bar are found to the right of the lobby and Curve Restaurant and Bar is situated at the end of the Lobby. There are 4 guests lifts within the hotel that are security enabled, the 2 Podium lifts are found between the Reception and the Lounge area that service the first 4 floors of the hotel and the additional conference and meeting rooms on the mezzanine level, the 2 additional Tower lifts are situated close to the entrance of Curve and takes guests to all of the 12 floors of the hotel.

Lobby & Guest Relations

Open Hours	24 hours
Languages Spoken	English, Arabic, Chinese, Croatian, French, German, Japanese, Mandarin, Polish, Portuguese, Russian, Slovak, Spanish, most European languages, and several other languages spoken.
Payment Methods	All major international credit cards and cash accepted
Foreign Exchange	24 hours All major currencies exchanged
Taxis Arranged	A private executive taxi (normally Mercedes’ E class and above) can be arranged on request There can sometimes be a short wait
Tours Arranged	Tours and excursions can be arranged through the Concierge to: River transfers from Thames Clipper Jetty to Embankment and O2 Arena Buckingham Palace Hampton Court Kensington Palace Luxury River Thames cruises Madame Tussauds St Paul’s Cathedral The London Dungeon The London Eye Tower of London Windsor Castle

Guest Relations	Standard Service
Concierge Services	The Concierge is on hand 24 hours a day and will assist guests with any arrangements including restaurant reservations, limousines, car rental, airport transfers, or organising tickets to the theatre, opera or ballet at any time during a guest's stay.
Medical Facilities	Staff are trained to administer first aid for minor incidents. A doctor is available 24 hours a day with a typical response time of within 50 minutes, according to the hotel.
Parking	There are no parking facilities at the London Marriott West India Quay Hotel. Guests may park at the chargeable NCP car park opposite the hotel.

Cranley Comment

As you enter the London Marriott West India Quay hotel the Concierge who is there to assist, greet and meet guests is found on the right hand side of the entrance foyer which has 2 sweeping stone staircases leading to the Reception and Lobby area and a central short staircase leading to the lower ground floor Business Centre and gym. The Reception area is a light double story atrium with a long Reception desk to the left witha small seating area directly under the large sky light. Leading off from the Reception area are the two sets of guests lifts, Curve Restaurant and the Lounge area which has a selection of informal seating arrangements and the adjoining Manhattan Bar. The Ballroom and some conference and meeting rooms are found on this level, there is also a cloakroom and a disabled cloakroom with baby changing facilities situated next to the Lounge.

Shops & Amenities

Description

At Your Service – Business Centre
24 hours

At Your Service is a small kiosk located on the lower ground floor of the hotel within the Business Centre selling a small selection of personal items. To the left of the hotel there is a small shop, generally open from 09:00 to 22:00 Monday to Friday and 11:00 to 18:00 during weekends, selling a small selection of groceries, wines, tobacco, newspapers and personal items.

Cranley Comment

At Your Service is a small kiosk located within the Business Centre, it is open 24 hours a day and sells a selection of personnel items. Just outside the hotel on Hertsmere Road there is an ATM machine and a small shop selling a small selection of groceries, wines, tobacco, newspapers and personal items. Across the bridge and within a short walk The Canary Wharf Estate has a large shopping mall – Cabot Place where you will find leading brand shops, banks and travel agencys.

Rooms, Suites & Villas

Number of Floors	12
Total Rooms	348
Elevators	4
Rooms per Elevator	87
Total Staff	180
Staff per Room	0.5

Check-in Time	15:00
Check-out Time	12:00
Late Checkout	Early check-in and late check-out is subject to availability.
Smoking Rooms	None
Room Service	24 hours 06:00 to 11:00 Breakfast 11:00 to 23:00 Lunch and Dinner 23:00 to 06:00 Night menu Ice machines are available on ‘odd’ floors
Laundry Service	A next day, same day and express dry cleaning and laundry services is available, contact At Your Service. Laundry and pressing handed in before 10:00 will be returned on the same day, seven days a week. Dry cleaning handed in before 10:00 will be returned on the same day, seven days a week. Garments received after 10:00 will be returned the next day. Overnight Express service incurs an extra charge and is only available on weekdays. Alterations (minor) can be carried out the same day if handed in before 09:30. Shoe-shine service is available 24hours.

Club or Executive Facilities

The Executive Lounge is located on the 7th Floor and is available to guests staying in Executive rooms and above and is available to guests from 06:00 to 24:00 weekdays and 07:00 to 24:00 weekends.

Facilities include:
Breakfast 06:15 to 10:30 Monday to Friday
Breakfast 07:00 to 11:30 Saturday and Sunday
Canapés 17:30 to 19:30
Deserts 19:30 to 21:30
Pressing service, 2 pieces per stay
Shoe shine
Newspapers
Express Check-out

Cranley Comment

The London Marriott West India Quay Hotel and Executive Apartments has 301 hotel guest rooms and suites and 47 Executive apartments that are spread over the first 12 floors of the building. The décor of all the rooms, suites and apartments are to a similar standard with many rooms benefiting from full length floor to ceiling windows with views over the West India Quay, ice machines are located on each ‘odd’ floor. Guests staying in Executive rooms and above have access to the Executive Lounge that has a small reception area where daily newspapers and magazines are available, leading from this is a library with flat screen television. The main room in the lounge has full height windows with views over the West India Dock, there is a bar area where food and drinks are served, help your self hot and cold drinks are also available 24 hours a day. Children under the age of 15 are not allowed. The hotel has a Female Traveller Program, Female Traveller rooms at the hotel are located close to the elevators for easy access. These rooms all boast a water side view. Ladies can borrow hair curlers and hair straightners (deposit required). The bathrooms offer different bathroom amenities including Decleor eye make up remover and special creams. The 47 fully serviced Executive apartments benefit from a fully equipped open plan kitchen and use of all facilities in the hotel.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe	197	137 West India Quay / East London 60 Atrium	Electronic locking system Viewfinder spy hole Security Chain Individually controlled air-conditioning Work space/desk DDI Line Voice mail Fax WI-FI (chargeable) High speed Internet access (chargeable) 3 pin square British sockets LCD television Infrared television/internet keyboard connection International Satellite TV Movie channels pay per view TV Radio Large windows Energy saving light bulbs Double closet Full length mirror Iron and ironing board Shoe shine service Umbrella Large safe suitable for laptop Electronic mini-bar Tea and coffee making facilities Turndown service on request Down duvet En-suite bathroom Single vanity basin unit Bath tub with fitted shower over it Shaving point Retractable drying cord Hairdryer Bathroom scale Luxury Aromatherapy toiletries 45 Interconnecting rooms In room video check out	2 Adults	31

Cranley Comment

Deluxe rooms at the London Marriott West India Quay hotel and Apartments are bright and are equipped with a writing desk, occasional table and chair, LCD televisions and infrared television/ internet keyboard connections, WI-Fi and internet access is chargeable. The colour tones of the guest rooms are beige and deep reds which is complimented by coordinating throws on the beds, guest rooms in the Tower block benefit from floor to ceiling windows. There are 45 interconnecting rooms, 18 DDA rooms and also family rooms available with two double queen size beds that overlook the Atrium. The bathrooms have large mirrors a single wash hand basin and bath with shower over it and a range of luxury aromatherapy toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Executive	82	West India Quay / East London	As for Deluxe Rooms with the added benefit of: I-pod docking station Radio/alarm Bathrobes Slippers Complimentary Mineral water Fresh flowers Local daily newspapers	2 Adults	31

Cranley Comment

Executive guest rooms at the London Marriott West India Quay hotel and Apartments benefit from the use of the Executive Lounge that is located on the 7th floor of the hotel, complimentary newspapers and fresh fruit. The rooms are bright and are equipped with a writing desk, occasional table and chair, LCD televisions and infrared television/ internet keyboard connections, WI-Fi and internet access is chargeable. The colour tones of the guest rooms are beige and deep reds which is complimented by coordinating throws on the beds. The bathrooms have large mirrors, a single wash hand basin and bath with shower over it and a range of luxury Aromatherapy toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Studio Suite	7	West India Quay	As for Executive Rooms with the added benefit of: Separate step-in shower Shaving/Make up mirror	2 Adults	41

Cranley Comment

Studio Suites at the London Marriott West India Quay hotel and Apartments benefit from a larger living area with settee and armchairs, the use of the Executive Lounge and complimentary newspapers and fresh fruit. These larger rooms have views over the harbour and are equipped with a writing desk, coffee table and a comfortable seating area, LCD televisions and infrared television/ internet keyboard connections, WI-Fi and internet access is chargeable. The colour tones of the guest rooms are beige and deep reds which is complimented by coordinating throws on the beds. The bathrooms have large mirrors, a single wash hand basin and bath with shower over it, a separate shower closet and a range of luxury Molton Brown toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Executive Suite	8	O2 Arena / East London	As for Studio Suites	2 Adults	60

Cranley Comment

Executive Suites at the London Marriott West India Quay hotel and Apartments are slightly larger than Studio Suites and benefit from a living area with settee and armchairs, the use of the Executive Lounge and complimentary newspapers and fresh fruit. The Executive Suites have views towards the O2 arena and the East End of London. In keeping with the rest of the hotel the colour tones of the Executive Suites are beige and deep reds which is complimented by coordinating throws on the beds. The bathrooms are have large mirrors, a single wash hand basin and bath with shower over it, a separate shower closet and a range of luxury Molton Brown toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Curve Suite	7	West India Quay	As for Executive Suites with the added benefit of: Entrance hall Separate lounge area Dining table with 4 chairs	2 Adults	63

Cranley Comment

The unusual Curve Suites at the London Marriott West India Quay hotel and Apartments benefit from a separate large living area with full length windows and views over the harbour, the shape of the room allows for a seating area with settee and armchairs at the wider end of the room and a dining area at the tip of the room with views over the harbour. The separate bedroom has the added benefit of an additional television and the bathrooms have large mirrors, a single wash hand basin and bath with shower over it, a separate shower closet and a range of luxury Molton Brown toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Studio Executive Apartment	4	O2 Arena / East London	As for Studio Suites with the added benefit of: Home cinema system Fully fitted open plan kitchen with: Fridge/freezer Dishwasher Microwave Cooker Breakfast bar Laundry basket	2 Adults	45

Cranley Comment

The 4 Studio Executive Apartments are fully serviced and are located at the tip of the hotel and are of an unusual triangular shape. The bathroom and kitchen are situated at the wider end of the apartment. Guests staying in Studio Apartments have the advantage of having a fully equipped kitchen within the suite and full use of all the hotel facilities. The open plan living space is decorated in tones of deep reds, creams and browns and has full length windows with a seating area, King size bed at the narrowest end of the room and views over the O2 Arena and the East End of London.

Type	No.	View	Facilities	Max. Occupancy	Size m2
One Bedroom Executive Apartment	39	West India Quay / East London	As for Studio Executive Apartments with the added benefit of: Separate master bedroom Additional LCD screen TV	2 Adults and 1 Guest with extra bed	56

Cranley Comment

There are 39 fully serviced 1 bedroom Executive Apartments at the London Marriott West India Quay. Each apartment benefits from a small entrance hallway that leads to the separate open plan fully equipped kitchen with bar area and a living area. Guests staying in 1 bedroom apartments have the advantage of having a fully equipped kitchen within the suite and full use of all the hotel facilities. The open plan living space has a seating area with television and home cinema equipment and views over the waterside or the East End of London. The separate bedroom has a triple closet, King size bed and a bathroom with bath and separate shower closet.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Two Bedroom Executive Apartment	4	West India Quay	As for 1 bedroom Executive Apartments with the added benefit of: Additional double bedroom and en suite bathroom Additional LCD screen TV	4 Adults	91

Cranley Comment

There are 4 fully serviced 2 bedroom Executive Apartments at the London Marriott West India Quay with central open plan living rooms and fully equipped kitchens. Leading from the living area are 2 bedrooms with King size bed and 2 separate en-suite bathrooms with baths and shower closets. Guests staying in 2 bedroom apartments have the advantage of having a fully equipped kitchen with breakfast bar within the suite and full use of all the hotel facilities.

Restaurants & Cafés

Number of Restaurants

Curve Restaurant and Bar

Restaurant Type	A la Carte Seafood
Restaurant Capacity	90 and 45 on the Terrace
Opening Times	Breakfast 06:30 to 11:00 Monday to Friday, 07.00 on Weekends Lunch 12:00 to 14:30 Dinner 17:00 to 22:30 Monday to Saturday, 22.00 on Weekends
Dress Codes	Smart Casual

Air-Conditioning	Yes
Smoking Policy	No Smoking Allowed
Children’s Facilities	High Chairs available Children’s Menu Smaller portions available
Breakfast Options	Continental English Buffet A la Carte

Cranley Comment

Curve, the hotels A la Carte restaurant is located at the far end of the reception lobby, the restaurants double story curved windows overlook West India Quay. Curve specialises in fish and in keeping with this, the décor is influenced by a nautical theme without being overpowering. The solid dark wood floors are complimented by leather mustard and deep green chairs, cream walls and blackboards displaying daily specials. To the left of the entrance there is an open kitchen where the hot breakfast buffet is also served, to the right there is a cold food preparation area from which crustaceans and oysters are served seasonally. The Curve Bar area has comfortable leather chairs, coffee tables and poseur tables and is overlooked by Curve Atrium, which bears down like a ships bridge and is used as an extension to the restaurant for the popular Sunday Brunch from 13:00 to 16:00. Curve Atrium is also used for private dining. Curve Restaurant and Bar also enjoys the benefit of having an outside terrace on the pedestrian quayside.

Bars

Number of Bars

Manhattan Cocktail Bar

Bar Type	Cocktail Bar
Bar Capacity	150 and 32 on the Terrace
Opening Times	11:00 to 01:00 Monday to Thursday 11:00 to 02:00 Friday and Saturday 11:00 to 24:00 Sunday
Dress Codes	Smart Casual

Air-Conditioning	Yes
Smoking Policy	No Smoking Allowed
Admissions Policy	Under 15’s are not allowed after 19:00 unless accompanied by an adult

Cranley Comment

Manhattan Cocktail Bar is located to the right of the lobby and adjoins the Lounge area. During the day this is a queit little retreat making it an ideal place to relax, watch the world go by or conduct informal business meetings. The Manhattan Bar has a terrace and the bar area has highly polished dark wood floors, a number of seating arrangements and an ‘L’ shaped bar with bar stools. The Lounge compliments the Manhattan Bar with deep gold and orange settees, a small menu is served between 11:00 to 22:30 and guests can also enjoy coffee and teas. In the evening the Manhattan Bar and surrounding Lounge area transforms into a sophisticated, popular cocktail venue.

Curve

Bar Type	Restaurant Bar
Bar Capacity	19 and 45 on the Terrace
Opening Times	From 11:00 daily
Dress Codes	Smart Casual

Air-Conditioning	Yes
Smoking Policy	No Smoking Allowed

Cranley Comment

To the right of Curve restaurant is an intimate bar area which is an extension to the restaurant and has direct access to the Curve Terrace which overlooks West India Quay. Guests may enjoy champagne and oysters or a selection of fine wines and cocktails. ‘Happy Hour’ at Curve is between 17:00 – 19:00 when guests can indulge in reduced price Champagne Cocktails 7 days a week.

Business & Event Facilities

Wireless Internet

Lobby area
Meeting rooms
Business centre
Chargeable, access card obtainable from At Your Service

In-Room Services

High Speed Internet connection
Infrared television/internet keyboard connection
Chargeable, access card obtainable from At Your Service or Internet Browser

Business Centre

There is a Business Centre available to guests on the lower ground floor, the centre is open 24 hours a day and has 4 computer stations. Located in the same area is the At Your Service team and a small kiosk that sells essential items.

Facilities include;
4 Computer workstations with internet connections
Meeting rooms
Conference Rooms
Audio facilities
Printer colour / black and white
Fax
Typing
Binding
Scanner
Mobile phone hire
Translation services
Technical Concierge

Meetings & Events

The London Marriott West India Quay Hotel and Executive Apartments has 20 versatile event spaces which are suitable for banquets, conferences, lectures, business meetings and weddings.

Ballroom;
is 230 square metres, with a ceiling height of 4.1 metres. No natural light is available. The Ballroom can be configured as follows:
Theatre 290, Classroom 132, Cabaret style 102, Banquet 180, Cocktail/Reception 300.
The Ballroom can be separated into 2 smaller event spaces – St Kitts / St Lucia and St Lucia / St Vincent.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level. The Ballroom is licensed for Civil weddings.

St Kitts / St Lucia;
is 153 square metres, with a ceiling height of 4.1 metres. No natural light is available. St Kitts / St Lucia can be configured as follows:
Theatre 160, Classroom 90, U Shape 36, Boardroom 27, Cabaret style 60, Banquet 100, Cocktail/Reception 150.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level. St Kitts / St Lucia is licensed for Civil weddings.

St Lucia / St Vincent;
is 153 square metres, with a ceiling height of 4.1 metres. No natural light is available. St Lucia / St Vincent can be configured as follows:
Theatre 160, Classroom 90, U Shape 36, Boardroom 27, Cabaret style 60, Banquet 100, Cocktail/Reception 150.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level. St Lucia / St Vincent is licensed for Civil weddings.

St Kitts;
is 77 square metres, with a ceiling height of 4.1 metres. No natural light is available. St Kitts can be configured as follows:
Theatre 80, Classroom 42, U Shape 27, Boardroom 24, Cabaret style 24, Banquet 40, Cocktail/Reception 80.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level. St Kitts is licensed for Civil weddings.

St Lucia;
is 77 square metres, with a ceiling height of 4.1 metres. No natural light is available. St Lucia can be configured as follows:
Theatre 80, Classroom 42, U Shape 27, Boardroom 24, Cabaret style 24, Banquet 40, Cocktail/Reception 80.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level. St Lucia is licensed for Civil weddings.

St Vincent;
is 77 square metres, with a ceiling height of 4.1 metres. No natural light is available. St Vincent can be configured as follows:
Theatre 80, Classroom 42, U Shape 27, Boardroom 24, Cabaret style 24, Banquet 40, Cocktail/Reception 80.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level. St Vincent is licensed for Civil weddings.

Barbados;
is 50 square metres, with a ceiling height of 2.4 metres. Natural light is available. Barbados can be configured as follows:
Theatre 50, Classroom 27, U Shape 21, Boardroom 21, Cabaret style 24, Banquet 27, Cocktail/Reception 45.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level. Barbados is licensed for Civil weddings.

Tamarind;
is 40 square metres, with a ceiling height of 2.3 metres. No natural light is available. Tamarind can be configured as follows:
Theatre 40, Classroom 24, U Shape 21, Boardroom 20, Cabaret style 18, Cocktail/Reception 40.
Located on the mezzanine level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the mezzanine floor level.

Trinidad;
is 39 square metres, with a ceiling height of 2.38 metres. Natural light is available. Trinidad can be configured as follows:
Theatre 36, Classroom 24, U Shape 15, Boardroom 15, Cabaret style 12, Banquet 24, Cocktail/Reception 35.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level.

Tobago;
is 38 square metres, with a ceiling height of 2.4 metres. No natural light is available. Tobago can be configured as follows:
Theatre 36, Classroom 21, U Shape 15, Boardroom 13, Cabaret style 12, Banquet 21, Cocktail/Reception 35.
Located on the ground floor level it is easily accessible by lift or a short flight of stairs. There are ladies', gents' and disabled toilet facilities on the ground floor level.

Rosewood;
is 37 square metres, with a ceiling height of 2.3 metres. Natural light is available. Rosewood can be configured as follows:
Theatre 40, Classroom 21, U Shape 17, Boardroom 15, Cabaret style 18, Cocktail/Reception 35.
Located on the mezzanine level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the mezzanine floor level. Rosewood is licensed for Civil weddings.

Ginger;
is 32 square metres, with a ceiling height of 2.3 metres. No natural light is available. Ginger can be configured as follows:
Theatre 36, Classroom 18, U Shape 15, Boardroom 15, Cabaret style 12, Cocktail/Reception 30.
Located on the mezzanine level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the mezzanine floor level.

Leeward Boardroom;
is 28 square metres, with a ceiling height of 2.25 metres. Natural light is available. Leeward Boardroom can be configured as follows:
Boardroom 10.
Located on the mezzanine level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the mezzanine floor level.

Ebony;
is 21 square metres, with a ceiling height of 2.3 metres. Natural light is available. Ebony can be configured as follows:
Theatre 26, Classroom 15, U Shape 13, Boardroom 12, Cabaret style 12, Cocktail/Reception 25.
Located on the mezzanine level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the mezzanine floor level.

Teak;
is 21 square metres, with a ceiling height of 2.3 metres. Natural light is available. Teak can be configured as follows:
Theatre 26, Classroom 15, U Shape 13, Boardroom 12, Cabaret style 12, Cocktail/Reception 25.
Located on the mezzanine level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the mezzanine floor level.

Cinnamon;
is 16 square metres, with a ceiling height of 2.3 metres. No natural light is available. Cinnamon can be configured as follows:
Theatre 12, Boardroom 8.
Located on the mezzanine level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the mezzanine floor level.

Winward Boardroom;
is 14 square metres, with a ceiling height of 2.1 metres. No natural light is available. Winward Boardroom can be configured as follows:
Boardroom 8.
Located on the lower ground floor level it is easily accessible. There are ladies', gents' and disabled toilet facilities on the lower ground floor level.

Lower Ground Floor;
Reception area has no natural light available and can be configured for Cocktail/Receptions for 100. Located on the lower ground floor level it is easily accessible and has 3 levels/ round sections with a short flight of 4 steps. There are ladies', gents' and disabled toilet facilities on the lower ground floor level.

MEA;
is on the Executive Apartment Level, natural light is available. MEA can be configured as follows: Theatre 26, Boardroom 15, Cocktail/Receptions 30. Located on the 9th floor level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the 9th floor level. MEA is licensed for Civil weddings.

Mezzanine Curve Bar;
is situated on the mezzanine Level overlooking Curve Restaurant. Natural light is available. Mezzanine Curve Bar can be configured as follows: Banquet 40, Cocktail/Receptions 50. Located on the mezzanine level it is easily accessible by lift. There are ladies', gents' and disabled toilet facilities on the mezzanine floor level.

Facilities and equipment for the London Marriott West India Quay Hotel and Executive Apartments Business and Conference rooms include:
High speed Internet connection, modem lines, WI FI, air conditioning, telephone points, audio visual equipment, digital projectors, television monitors, DVD player, flip chart and markers, whiteboard, lectern, microphone,

Cranley Comment

The Conference and Meeting room facilities at the London Marriott West India Quay Hotel and Executive Apartments are spread over 3 floors. The Business Centre, At Your Service and 2 meeting rooms are found leading off the reception area on the lower ground floor. The Ballroom and the larger Conference rooms are on the ground floor where the hotels main Reception is located with further event spaces on the mezzanine level. All the rooms are functional and close to all the hotels amenities. The hotel has an experienced and flexible events team with the added benefit of the At Your Service desk located in the Business Centre who are on hand to assist guests with all their enquiries including technical assistance 24 hours a day.

Children’s Facilities & Clubs

Restaurant Facilities

See Restaurants

Babysitting service

A professional baby sitting service can be arranged by special request.

Cranley Comment

Although children are welcome, the London Marriott West India Quay has no special provisions for children staying within the hotel. Baby cots and roll out beds are available, high chairs a children’s menu and smaller portions are available in Curve restaurant and there is a children’s menu available from room service. A professional baby sitting service can be arranged by special request.

Sports & Gym

Gym & Health Club

Opening Times	24 hours
Description	3 Treadmills 3 Bikes 3 Cross trainers Range of free weights Dumbells Bench Press Chest Press Leg Extension Changing rooms with sauna Personal trainer by appointment only
Size	62 sqm

Cranley Comment

The gym is located on the lower ground floor within The London Marriott West India Quay Health Club area. Guests can access the gym on a 24 hour basis with the use of a room card. There is a range of equipment and two televisions fixed to the mirrored walls, changing facilities with a sauna, a personal fitness trainer is available by appointment bookings should be made through the Hotel reception. There is a reciprocal arrangement with Fitness First (almost opposite the hotel) for guests to use their pool and facilities at a discounted rate.

Land Sport

Cranley Comment

The Concierge can advise guests on a number of local jogging routes through the Canary Wharf area of between 1 – 4 miles in length.

Golf

Brocket Hall

Description

Brocket Hall Golf Club is part of the splendid 543 acre Brocket Hall Estate and was designed from the first to offer some of the best golf in the United Kingdom. The two Championship standard courses, the Melbourne and the Palmerston, are each named after the 19th Century Prime Ministers to whom Brocket Hall was home. Both courses are set within the contours of the Estate and provide a challenging and varied game for golfers of all abilities.

The Par 72 Melbourne Course designed by Peter Allis is set in the picturesque parkland surrounding the Hall and provides a rigorous and challenging test of golf. In contrast, the par 73 Palmerston Course designed by Donald Steel is over 7,000 yards from the back tees. Donald has sculptured many beautiful holes playing through the ancient woodlands with some very undulating fairways.

Location	48 kms
Holes	36 Melbourne and Palmerston
Length/Par	Melbourne Par 72. 6,616 yards. Palmerston Par 73, 7,080

Facilities

Two 18 hole courses
Nick Faldo Gold School
Practice Facilities
Pro shop
PGA qualified tuition

Stoke Park

Description

As well as being a challenging and demanding course you will find it hard not to be stirred by the exquisite views and landscapes of the Club's championship course known as Stoke Poges. The club's true 27 hole course is made up of the three nine hole courses Colt, Alison and Jackson. The course was designed by Harry Shapland Colt who is arguably the greatest golf course architect in history. He and his partners have certainly had more influence on the game around the world than any other firm of architects. In l908 he was commissioned to create his first unassisted design at Stoke Poges.

Green fees range from £50 to £150 depending on the time of year.

Location	50 kms
Holes	Three loops of nine holes
Length/Par	6,721 yards, par 71, SSS 72

Facilities

Golf Academy
PGA Qualified Tuition
Practice Facilities
Hotel

The Grove

Description

The Grove golf course in Hertfordshire, is widely regarded as one of the finest new golf courses in Europe and recently hosted the World Golf Championships, American Express Championship 2007. 'The Grove is a 7,152 yard par 72 championship golf course, located just outside London, designed by the distinguished American architect Kyle Philips and is playable all year round. Built to USGA specification, with the latest A4 creeping bent grass for firm, fast putting surfaces. Following the slopes, ridges and mounds of the natural landscape the course also includes a continuous hidden cart path around all 18 holes, full length driving range, practice area and putting green. Visitors should note that metal spikes are not allowed.

Green fees range from £105 to £165 depending on the seasons.

Location	41 kms
Holes	18
Length/Par	7,152 Par 72

Facilities

PGA Tuition
Practice Range
Restaurant

Wentworth

Description

Wentworth has three courses. The West is world famous and is home each year to the HSBC World Matchplay and the BMW PGA Championship. The other "original" course is the East and finally the most recent addition is the Edinburgh which opened in the 1990’s. Many golfers visit Wentworth for the West course and very few courses can boast a tournament history on a par with the West course. It hosted the 1953 Ryder Cup and then in 1956 the Canada Cup, the forerunner to today’s World Cup of Golf. It has the distinction of hosting two of golf’s most prestigious championships; the World Matchplay and the PGA Championship. In addition the East course is in most golfers' lists of the top fifty courses in the British Isles. It was the setting for the inaugural Curtis Cup in 1932 and hosted a friendly match in 1926 between two teams from the US and Great Britain and Ireland which was the inspiration for the contest we now know as the Ryder Cup. Lastly the Edinburgh course was opened in more recent times and was designed by coach and former Ryder Cup player and captain John Jacobs in consultation with nine-time major champion Gary Player and the Club’s then professional Bernard Gallacher.

Location	52 kms
Holes	54, West, East and Edinburgh courses
Length/Par	West Course par 72 (7308 yards). East Course par 68 (6201 yards). Edinburgh Course par 72 (7004 yards).

Facilities

Three courses
Par 3 nine hole course
Practice range and grounds
PGA qualified tuition
Restaurant
Outdoor pool

Special Needs

Communal Areas

Access to the Communal Areas within the London Marriott West India Quay and Executive Apartments is good. Physically challenged guests can access the reception area, public areas and rooms by a permanent ramp that leads down to the lower level where lifts that ascend the hotel are found. There are no shortage of DDA cloakrooms, with one located on the lower ground floor level, first floor level, 9th floor Executive Apartment level, the Executive Lounge on the 7th floor and one within the fitness facility. Access to all these areas is either by guest lift, disabled lift or permanent discreet ramp. Braille directions are available throughout the hotel and on guest room doors and in the Podium Lift but not in the Tower Lifts.

Rooms & Bathrooms

The London Marriot West India Quay Hotel and Executive Apartments is a purpose built hotel that was finished in 2004 so has the disabled traveller in mind. Braille directions are available throughout the hotel and on guest room numbers, in the Podium Lift that take guests from the lower level to the first 4 floors of the hotel but not in the Tower Lifts that access all 12 floors. There are 18 Deluxe DDA (Disabled Discrimination Act) rooms available to guests, wheelchair users should be aware that rooms 423 and 523 in the Tower have standard entry sized doors. The remaining DDA rooms have wide doors with low level spy hole viewfinders and low light switches. Once inside the Deluxe DDA guest rooms you will find a wide door that enters the bathroom that is equipped with 4 grab rails and either a roll in shower or low level bath with full length grab rail and folding shower seat, there are 2 pull cords that are connected to the reception, a wheel up to the basin and an extra grab rail on the door. To create additional space in the bathrooms the compact bedrooms have a single closet with a low and high level hanging rail, and an alarm light within the room. Some of the DDA rooms are interconnecting.

Restaurants & Catering

Both Curve Restaurant and Bar, the Manhattan Bar and Lounge are located on the ground floor. In addition to the easy access within the hotel there is a permanent ramp entrance from the West India Quay side of the hotel. Braille directions are available throughout the hotel. The hotel does not offer guest tactile or larger font menus. Curve, the hotel restaurant serves mainly fresh fish so most dietary needs can be catered for easily.

Recreation Facilities

The Gym is situated on the lower ground floor level. From the reception area of the Gym there are 5 steps down and a wheelchair lift. The Gyms changing rooms, Sauna and disabled cloakroom is accessible from here.

Visual & Hearing Aids

Braille location and direction signage is available throughout the hotel with the exception of one of the guest lifts. There are no Induction Loop systems in place at the hotel.

Staff Assistance

Some members of staff are trained in First Aid. The hotel has its own wheelchair. Staff are able to assist guests were necessary.

Cranley Comment

Generally facilities at the London Marriott West India Quay for travellers with limited mobility and the partially sighted are good although not entirely consistent. Wheelchairs can access all areas either by lift, disabled lift or permanent ramp but may find difficulty in some disabled rooms depending on width. The bathroom doors are wide and bathroom facilities are good. Braille is found on all guest room doors and directions throughout the hotel but not in or at the Tower lift. There are no Induction Loop systems in place in the hotel. Assistance dogs are welcome.

Environment

Measures

Recycling
Energy Saving
Community Service
Minimise Cleaning Materials
Environmental Audits
Water Saving

Cranley Comment

The Marriott West India Quay take environmental policies seriously. The hotel has a Green Committee that meets regularly and looks at measures to improve the Carbon Footprint. Almost everything is recycled - glass, plastic, paper, cardboard, light bulbs. Staff are encouraged to bring light bulbs etc from their homes to add to this measure. Guests are encouraged to go ‘Eco’ by not having towels and sheets changed on a daily basis. The hotel uses energy saving light bulbs and in some cases recycled paper. The hotels preferred charity is Richard House a local children’s charity.

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