Landmark Hotel, London - Cranley Report

The Cranley Report®: Landmark Hotel

Landmark Hotel, London

Hotel Address

222 Marylebone Road,
London,
NW1 6JQ

Cranley Rating

The Landmark Hotel

Photo 1 of 34. Click to enlarge

Hotel Summary

Category	Hotel
Awards Won	2007 AA Inspector's Choice Award 2006 Investors In People Award AA Two Rosettes - Winter Garden Restaurant Conde nast Traveller Gold List

Hotel Opened	1899
Refurbishment	1995

Cranley Summary

The Landmark Hotel is located in the fashionable district of Marylebone right in the heart of London. Originally opened as The Great Central Hotel in 1899, The Landmark Hotel is one of the last of the great Victorian railway hotels and is a unique combination of Victorian grandeur and modern comfort. The hotel’s design reflects the wealth and power of the era, and today’s newly restored masterpiece will transport you back to a time of unimagined opulence and comfort. A feature of the hotel is the soaring glass-roofed atrium, providing a sense of space and light unique amongst London hotels. There are two hundred and ninety nine rooms and suites spread over six floors which reflect classic Victorian elegance, are well furnished and have modern up-to-date amenities. Dining options include the AA 2 Rosette Winter Garden Restaurant and the relaxing informal Cellars Bar. Facilities include a brand new health club and spa with a fifteen metre semi-ozone swimming pool and a fully equipped fitness room. The hotel has a number of conference rooms and an elegant ballroom suitable for all types of events like weddings, conferences, meetings and private functions. Marylebone underground station is directly opposite the hotel and offers easy access to any part of London.

Hotel Location & Layout

Location Description

The Landmark Hotel is located in Marylebone at the border of Lonon's congestion charging zone. Directly opposite the north entrance of the hotel and connected by a covered walkway is Marylebone underground station which offers fast easy access into London. A short taxi ride, or a few stops on the underground, guests have access to world class shopping, famous landmarks, theatres, restaurants and all the very best London has to offer. Several of London's famous attractions such as Madame Tussauds, the Planetarium, Sherlock Holmes Museum and Regents Park are within a few minutes walk from the hotel. Wembley Stadium is nine minutes away by underground. Heathrow Airport is situated fifteen miles away on the west of London and the fastest connection to the airport is via the Heathrow Express with a journey time of fifteen minutes from it’s terminus at Paddington Station which is merely five minutes from the Landmark Hotel by underground or taxi.

Airports
Distance	18 km
Airport Transfers	Forty seven minutes by taxi or car. Can also be reached via the underground and the docklands light railway.

Cities and Sights
Distance	3.9 km
City/Sight Transfers	Approximately 12 minutes by taxi/car

Layout Description

The Landmark Hotel is an impressive Victorian red brick building which was built at the turn of the twentieth century and was originally one of the great Victorian railway hotels. The hotel is a unique combination of Victorian grandeur and modern comfort. It is resplendent with Gothic-style architecture, stained glass windows and wall murals and with many original working fireplaces. The heart of the hotel has an eight storey atrium around which the hotel is wrapped. The basement area houses the Cellars Bar and Restaurant, the Spa and Health Club and basement car parking. The main reception is located on the lower ground floor. The Winter Garden Restaurant, the hotel's private function rooms and ballroom are mostly located on the ground floor level. The mezzanine level houses the Gazebo, the Landmark Boutique and Kara Hair and Beauty Salon. Guestrooms and suites are spread over the six floors with views over the Atrium and the outside.

Lobby & Guest Relations

Open Hours	Twenty four hours
Languages Spoken	English, German, French, Spanish, Arabic, Russian, Polish, Hungarian, Latvian, Portuguese, are just a few of the many languages spoken.
Payment Methods	The following credit cards are accepted at the Landmark: Access, American Express, Diners Club, Japan Credit Bureau, Mastercard and Visa. Cheques will only be accepted by prior arrangement. Cash accepted.
Foreign Exchange	All major currencies exchanged twenty four hours
Taxis Arranged	Called on request from the street
Tours Arranged	The concierge offers guests tourist attraction information / tickets and personal tour itineraries for in and around London.

Guest Relations	Standard services
Concierge Services	Concierge staff will be pleased to assist in: Airline tickets Attractions/Sights Art/Exhibitions Car Hire Children's services Entertainment Limousine service Recreational activities Sporting events Theatre tickets Restaurant reservations Travel arrangements
Medical Facilities	The hotel has a nurse in the building during office hours. If a doctor or dentist is required, according to the hotel, the Concierge will be more than happy to call a doctor or dentist who will then make contact with the guest and take appropriate action.
Parking	All vehicles are valet parked in the manned car park in the basement of the hotel. For guests staying in the hotel there is an overnight charge of forty pounds. For visiting guests the first two hours parking is ten pounds. Thereafter the charges are six pounds per hour and caps at a forty pounds maximum daily charge.

Cranley Comment

The Marylebone Road entrance into the hotel is the main entrance and leads into the lower lobby area flanked with stone arches and marbled floors. The reception desk is located to the left and concierge desk to the right with elevators to all floors located just past the concierge desk. A marble stairway leads up to the ground floor and into the eight storey central atrium housing the Winter Garden Restaurant and around which the hotel is wrapped. Also located on this level are the majority of the hotel's private function rooms, ballroom, the Mirror Bar and the IT Centre. On the right of the Winter Garden entrance, stairs lead down to the Spa and Health Club which can also be reached by elevator. Immediately in front of the Winter Garden entrance, a sweeping marble stairway leads up to the mezzanine floor to the Gazebo area, the Landmark Boutique and Kara Hair and Beauty Salon. There is a North entrance to the hotel which is opposite Marylebone Station. This leads into the Ground floor and into a further reception area and lounge which is used for checking in conference and larger parties.

Shops & Amenities

Description

The Landmark Boutique is located on the mezzanine level. The boutique provides a large range of services and stocks a variety of luxurious goods, ranging from clothes, perfume, cigars and leather goods to jewellery and watches. Some of the leading brands available are Jean Richard, Piaget, Roberto Naldi, Parmigiani, Georgio Grati, Brigite Ermel, Dore Dore, Jean Paul Gaultier, Girard-Perregaux, Alfred Dunhill, Zilli and d'Avenza. Services offered by the Landmark Boutique include, full made to measure tailoring for ladies and gents, a large range of clothing in stock, last minute clothing requests, a selection of gifts suited to a variety of budgets, tax free shopping and a delivery service to the customers final destination. The Landmark Boutique is open from 09:30 to 20:30 seven days a week.

Apart from the Boutique, a wide range of gifts and services are offered within the hotel through the concierge and include Landmark souvenirs, luggage tags, teddy bears, bathrobes, flowers, framed items, luxury swimwear, E'SPA beauty products, gift vouchers for anything, including: dinner in any restaurant, overnight stays and Spa gifts and treatments.

Also located on the mezzanine level is Kara Hair and Beauty Salon offering hairdressing, manicures, pedicures and facial treatments. The salon is open from 09:00 to 19:00 Monday to Saturday.

Cranley Comment

The Landmark Hotel has a limited range of retail outlets. However, the hotel's location and being situated opposite Marylebone mainline and underground station, means excellent accessibility to London's top shopping areas, the finest parks and landmarks in London and London's famous theatres.

Rooms, Suites & Villas

Number of Floors	6
Total Rooms	299
Elevators	4
Rooms per Elevator	75
Total Staff	375
Staff per Room	1.3

Check-in Time	14:00
Check-out Time	12:00
Late Checkout	Late check out is subject to availability. The hotel reserves the right to apply an additional 50% late departure room charge for continued occupancy between 12:00 and 18:00. From 18:00 an additional night's charge will be made. The Hotel reserves the right to levy a 50% charge of one room night should the departure date reduce from that agreed on check in.
Smoking Rooms	Designated smoking rooms are available, but in accordance with the law every other area except these private bedrooms is non-smoking.
Room Service	Twenty four hour room service with full menu available. Hampers: Room service can arrange a selection of catering for you. Large wooden hampers are available complete with cutlery. Breakfast to go: Room service can organize a breakfast takeaway to be delivered to your room at a specified time.
Laundry Service	Laundry and dry cleaning service is available every day. Normal service: Picked up by 10:00 will be returned by 18:00 the same day. The following services incur a 50% charge: Overnight service picked up after 19:00 Express pressing: Service is available daily: 07:00 to 21:00. Four hour laundry/dry cleaning express service is available from 07:00 to 19:00.
Unique Features	Eight storey glass atrium

Cranley Comment

The Landmark Hotel has a wide range of superior accommodation with two hundred and ninety nine guestrooms and suites. The rooms are uncommonly spacious starting at 35sqm and are decorated with classic overtones featuring soft tactile fabrics in a subtle colour scheme of golden beiges, soft yellows and blues. All the rooms are well appointed and feature the latest in modern technology. For families the executive twin bedded rooms can accommodate two adults and two children. Guestrooms and suites have views of either the atrium looking down over the Winter Garden or to the outside of the building.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior	59	35 Atrium 24 Outside	Large windows Three telephone lines Individually controlled heating and ventilation Marble bathroom with combined bath and shower Mini bar Satellite television with on-command video system Multi-channel radio Writing desk High-speed Internet access (chargeable) Internet network points above desk area Internet access via television Play station chargeable (keyboard available from concierge) Voicemail Credit Card operated safe large enough for laptop Over sized soft bathrobes Hairdryer The White Company bath products	2 adults & 1 child under 12	35

Cranley Comment

There are fifty five superior rooms with king-size or queen-size beds and a further four rooms with twin beds. The bedrooms are approached along carpeted corridors and enter into an entrance hallway leading into the bedroom area. Some of the rooms have fitted wardrobes in the entrance hallway whilst the rest have them in the bathroom. The bedrooms feature high ceilings, are decorated in pastel hughes of gold and beige, soft yellow and blues and have a feeling of spaciousness and warmth. The rooms are furnished with bow fronted lacquered bedside chests and circular bedside tables, a large lacquered armoire which houses the TV, mini bar and laptop size safe. Each room has a desk with an inset black marble top and a large mirror above, a desk chair and a comfortable easy armchair. Some of the rooms look over the atrium area down into the Winter Garden and others have an outside view. The white marble en-suite bathrooms have a single sink, a large combined bath and shower and a door leading into a separate WC. Superior rooms can interconnect to one another or with the Landmark Studio Suites and Deluxe rooms.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe	64	28 Atrium 36 Outside	As per Superior room with the added benefit of: Two armchairs Marble bathroom with separate bath and walk-in shower cubicle Double vanity unit	2 adults & 1child under 12	42

Cranley Comment

Deluxe rooms are larger than Superior rooms and the majority have king-size beds. The rooms are decorated and furnished in exactly the same way as the Superior rooms but have the added benefit of an extra armchair in the bedroom. The marble bathroom has a separate bath and walk-in shower cubicle, a double vanity unit and a door leading into a separate WC. For further space, Deluxe rooms can interconnect with another Deluxe room or a Deluxe suite.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Executive	129	45 Atrium 84 Outside	As per the Deluxe room with the added benefit of: Coffee table Two seater sofa with end tables	2 adults & 1 child under 12 king-size & 2 adults plus 2 children under 12 twins beds	52

Cranley Comment

Executive rooms are more spacious than Deluxe rooms but are furnished and decorated in the same manner as the Superior and Deluxe rooms. The rooms have the added benefit of a two seater sofa and coffee table. The Executive twin bedded rooms make ideal family rooms and can sleep two adults and two children under twelve. These rooms can connect to Executive rooms with a king-size bed or superior twin bedded rooms. The Executive king-size bedrooms can connect to themselves and Superior rooms.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Landmark Studio Suite	34	10 Atrium 24 Outside	As per Deluxe rooms with the added benefit of: A separated living area by an open archway to the bedroom Additional armoires with TV DVD player	2 adults & 1 child under 12	60

Cranley Comment

These rooms are more spacious than the Executive rooms but are furnished and decorated in the same manner. The suite comprises of a lounge area furnished with a two-seater sofa, two arm chairs, coffee table and armoire with a TV. Walking through an open archway to the bedroom, this is furnished with either a king-size bed or two double beds and also has an armoire with a TV and DVD player. A number of the suites have ornamental fireplaces and the suites can connect to each other or to a Superior room.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Atrium Suites	4	Atrium	As per the Junior suites with the added benefit of: More space Separated from the living area by a frosted glass French door All with Atrium view Please note Atrium Suites all have Queen-size beds.	2 adults & 1 child under 12	81

Cranley Comment

These large airy bright suites are decorated and furnished in the same style and manner as the other rooms. The entrance to the room has a marble floor hallway furnished with table and two easy armchairs leading into a separate lounge area. The lounge is carpeted and has a coffee table, a two-seater sofa and two armchairs. There is also a television armoire with a mini bar. From the hallway, frosted glass French doors lead into a spacious area housing a desk with mirror over and a desk chair. To the right is the bedroom with a Queen-size bed, a television armoire and case stool at the end of the bed. The en-suite marble bathroom is located on the left of the French doors and has a bath and separate shower, double wardrobes and a door leading into a separate WC.

Type	No.	View	Facilities	Max. Occupancy	Size m2
The Marylebone Suite	1	Outside	As per the Atrium suites with the added benefit of: More space Original fire place in separate sitting room Dining table and chairs seating four people Dressing Room	2 adults & 1 child under 12	114

Cranley Comment

The hotel features one Marylebone Suite located on the sixth floor with an outside view which overlooks the North of London. The sitting room has a dining table that seats four and an armoire with a television, hi-fi and mini bar. There is also an original fireplace. The bedroom features a king-size bed, a large dressing room and en suite white marble bathroom with separate bath and shower.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior Suites	2	Outside	As per the Marylebone suite except a little smaller and no dressing room and with the added benefit of: Small hallway Dining table and chairs for six Guest bathroom	2 Adults & 1 child under 12	110

Cranley Comment

The hotel features two luxuriously furnished Superior suites. Each suite has a separate elegant, sitting room decorated in gold and blue hughes and furnished with sofas and chairs in coordinating richly coloured fabrics, The sitting room also has a dining room table that seats six, a large glass square coffee table, a cabinet with a TV and mini-bar and a desk and chair. There is a guest bathroom off the living room area. The floor to ceiling windows and high ceilings give the room a feeling of space, airiness and brightness. The large bedroom has a king-size bed, a TV cabinet with and mini bar and an en-suite marble bathroom with separate bath and shower.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe Suites	5	Outside	As per the Superior suites with the added benefit of: Two suites with a kitchenette The suites can be taken with one, two or three bedrooms by using inter-connecting rooms	2 adults & 1 child under 12 for a one bedroom suite	110

Cranley Comment

The Deluxe suites are decorated in a similar manner to the superior suites with a basic theme of golds and blues, have high ceilings and are bright, airy and elegantly furnished. The large bedroom has a king-size bed, an armoire with a TV and mini-bar and an en-suite bathroom decorated in white marble. The furnished sitting room has a dining table that seats six people, sofa and armchairs, an armoire with TV and mini-bar. Two of the suites feature a kitchenette. The average size of a deluxe suite is approximately 110 square metres.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Presidential Suite	1	Outside	As per the Deluxe suites with the added benefit of: Four poster bed Larger bathroom Jacuzzi bath Larger walk in shower Bedroom with own entertainment system Dressing room Fully equipped kitchen Private dining room Large fireplace Baby grand piano Full bar The Presidential suite is also available as a two-bedroom suite with the optional connecting executive room next door.	2 adults & 1 child under 12	160

Cranley Comment

The suite is located on the fifth floor of the hotel and is decorated in a similar colour scheme as all the other rooms. There is a marble hallway as you enter with a small guest bathroom off and leading through to a fully fitted kitchen and a private dining room that seats six. This dining room can also be utilised as a private meeting room. The luxurious sitting room is large and elegantly furnished with a three seater sofa, occasional chairs, a baby grand piano, a cabinet with the television and hi-fi system and a fully stocked bar. The room also features a large fireplace. The main bedroom is extremely large and has a four poster bed. It also features an en-suite bathroom that is decorated in white marble and has a very large walk in shower and a jacuzzi bath. This room leads into a large dressing room area. The Presidential Suite has an optional connecting executive room with a king-size bed.

Restaurants & Cafés