InterContinental Park Lane, London

The Cranley Report®: InterContinental Park Lane

InterContinental Park Lane, London

Hotel Address

InterContinental Park Lane
One Hamilton Place
Park Lane
London
W1J 7QY

Cranley Rating

InterContinental Park Lane and Wellington Arch

Photo 1 of 20. Click to enlarge

Hotel Summary

Category	Hotel
Awards Won	One of the world's "Top New Hotels" (Conde Nast Traveler USA, Hot List 2007)

Hotel Opened	1975
Refurbishment	£76 million restoration between 2006-2007.

Cranley Summary

The InterContinental is located at Number One Park Lane in central Mayfair, and offers the most incredible uninterrupted views over London’s Royal Parks and Wellington Arch. It is conveniently placed for shopping with Knightsbridge, Bond Street and Oxford Street being only ten minutes drive away in light traffic. The closest London Underground station is Hyde Park Corner, within five minutes walk. The building was purpose built as a hotel in 1975. It closed during 2005-2006 for a complete restoration, opening its doors again at the beginning of 2007 to become the InterContinental’s flagship hotel. The hotel now boasts 447 elegant guest rooms (60 of which are suites), two vibrant restaurants, a large bar and lobby area, a dedicated floor of business and event spaces, a grand ballroom with its own separate entrance, a business centre, executive club and a luxury spa and gym. The standard and premium rooms are classically furnished in shades of gold with dark wood finishes and crisp white linen and are available as either single, twin, double or king-sized rooms. All the rooms and suites are equipped with the latest technology including Bang & Olufsen televisions and Bose stereos. There is a wealth of choice of suites. The Studio and One Bedroom Suites are well equipped and a few have the added advantage of their own large balcony. Additionally, they have large sumptuous king-sized beds and a separate living area. The Cinema suite benefits from its own private screening room. The London Suite, on two floors, replicates contemporary loft style living, while the Wellington and The Royal Suites ooze opulence and sophisticated grandeur. The Spa and the gym are both located on the first floor where two additional private Spa Suites are found which are ideal for guests to enjoy the ultimate in pampering within the privacy of their own suite.

Hotel Location & Layout

Location Description

The Inter Continental Park Lane is located in the district of central London’s Mayfair at Number One Park Lane. Many of the rooms and suites enjoy views over 400 acres of two of London’s famous Royal Parks; Hyde Park, Green Park, the Queens back garden and the skyline of London. Within walking distance you will find Shepherds Market, a charming area of small lanes and cobbled alleys with many small restaurants, bistros and shops. Knightsbridge is to the west and Piccadilly is to the east and both are within 15 minutes walk of the hotel. The closest London Underground stations are Hyde Park Corner on the Piccadilly Line and Green Park which is on the Piccadilly, Jubilee and Victoria Lines.

Airports
Distance	17 km
Airport Transfers	Approximately 50 minutes in light traffic.

Cities and Sights
Distance	2 km
City/Sight Transfers	Approximately five minutes in light traffic.

Layout Description

The InterContinental Park Lane is located in the heart of Mayfair at One Park Lane, on the corner of Wellington Arch. It was purpose built in 1975 and has recently undergone a complete transformation. The eight storey building is rectangular in shape and enjoys views over the Royal Parks and Buckingham Palace. The large entrance to the hotel is located on Hamilton Place where there is also a separate entrance to the grand Ballroom. The reception and large lobby area, Theo Randall restaurant, Cookbook Café and shop are located on the ground floor. The mezzanine floor is home to the Ballroom, Business and Conference centre. The rooms and suites are located from the first floor up. The Spa, Spa Suites and Gym are found on the first floor. The Executive Club facilities for guests staying in suites are found on the seventh floor.

Lobby & Guest Relations

Open Hours	24 hours.
Languages Spoken	English, most European languages, Japanese, Arabic and several other languages spoken.
Payment Methods	All major international credit cards and cash accepted.
Foreign Exchange	24 hours. All major currencies exchanged.
Taxis Arranged	Taxis are called from the street. There is a taxi rank outside the hotel so generally taxis are immediately available.
Tours Arranged	Private tailored tours can be arranged in English, French, German or Spanish. Tours can be arranged to: Buckingham Palace Hampton Court Kensington Palace Luxury River Thames cruises Madame Tussauds St Paul’s Cathedral The London Dungeon The London Eye Tower of London Windsor Castle

Guest Relations	Standard Service. VIP check-in desk.
Concierge Services	The Concierge is available 24 hours a day and will assist guests with any arrangements required including restaurant reservations, limousines, car rental, airport transfers or organising tickets to the theatre, opera or ballet.
Medical Facilities	Staff are trained to administer first aid for minor incidents. A doctor is available 24 hours a day with a typical response time of at least 30 minutes, according to the hotel.
Parking	Valet parking is available but allow a ten minute wait for cars to be collected. Cars are parked either on the forecourt or in the private underground car park which is suitable for 100 vehicles.

Cranley Comment

The InterContinental Park Lane has a large covered area in front of the hotel that is manned by security staff and has porters to assist guests upon arrival and departure. In addition to the main entrance of the hotel there is also a separate entrance to the Ballroom. Guests enter the lobby area down five wide shallow stairs and there is a discreet disabled platform lift to the right. Within the lobby, guests are greeted by a Lobby Hostess. The Reception desk is directly at the front of the lobby and the VIP reception and Concierge is to the left. The entrance to the Theo Randall restaurant is to the right. The main lobby area has marble flooring and a large chandelier with a small seating area under it. To the left, past the Concierge, guests will find the lifts to the hotels rooms and suites. The Lobby Bar and two Lobby Restaurant areas overlook Wellington Arch and have comfortable leather and fabric seating, a large well stocked bar and a small coffee bar. Leading off this area guests will find the CBC Gift Shop and the Cookbook Café overlooking Park Lane. There is one disabled toilet on this level, the ladies and gentleman’s facilities are located in the basement.

Shops & Amenities

Description

CBC is The InterContinental Park Lane's own small gift shop located on the Lobby level adjacent to the Cookbook Café. It sells international newspapers, magazines, quality food gifts, cookery books and a small selection of essential items such as toothpaste, razors and cigarettes. The CBC Gift Shop is open from 6:30 to 22:30 daily. Within walking distance of the hotel, guests will find a number of small shops and hairdressers in the Shepherds Market area. Knightsbridge, home to the famous Harrods department store is approximately five minutes away in light traffic.

Cranley Comment

The CBC shop within the InterContinental Park Lane lobby area is adjacent to the Cookbook Café. It sells international newspapers, magazines, essential items such as toothpaste, fine teas, chocolates, organic marmalades and in keeping with the Cookbook Café, cookery books. Within walking distance there are a number of casinos, local restaurants, shops and hairdressers in Shepherds Market, a picturesque area with small lanes and alleys. Knightsbridge, Harrods and Bond Street are approximately five minutes away in light traffic.

Rooms, Suites & Villas

Number of Floors	8
Total Rooms	447
Elevators	4
Rooms per Elevator	112
Total Staff	530
Staff per Room	1.2

Check-in Time	14:00 hours
Check-out Time	12:00 hours
Late Checkout	Subject to availability. Executive Club Lounge facilities are available at a charge.
Smoking Rooms	61 rooms are smoking, including the Palace Suite, the Cinema Suite, 2 one-bedroom Suites, 1 Luxury Suite and 2 Studio Suites.
Room Service	Full breakfast menu served daily 06:00 to 12:00 Full menu served daily 11:00pm to 06:00am
Laundry Service	Laundry, dry-cleaning and pressing received before 09:00 on any given day will be returned by 20:00 the same day. Express pressing is available 24 hours a day, seven days a week. Express orders will be returned within three hours of being collected and a surcharge will be added. Express laundry and dry-cleaning is available from 06:00 to 22:00, seven days a week. Express orders will be returned within three hours of being collected and a surcharge will be added.

Club or Executive Facilities

The Executive Club is located on the seventh floor with views overlooking Buckingham Palace and the Queens back garden. The Executive Club facilities are open plan with several comfortable seating areas, a small library where guests will find complimentary newspapers, a large flat screen television, and three computer stations with high speed Internet connections. The dining and buffet bar area serves food and drinks throughout the day. There is a large well equipped disabled, baby changing and shower facility. The Executive Club lounge is available to guests staying in suites free of charge or on a daily chargeable basis to other guests staying within the hotel.

Cranley Comment

There are 447 rooms in total, 60 of which are suites, located on eight floors, some with views over Hyde Park and Buckingham Palace. All the rooms and suites have been recently refurbished to a high standard and offer a wide selection of accommodation. The Classic and Superior rooms are decorated in tones of gold, with complementing heavy printed curtains and dark wood furnishing, crisp white Frette bed linen and feather down duvets. Each room is well equipped with the latest technology including Bang & Olufsen televisions and Bose radios. The bathrooms have granite surfaces, large mirrors with dark wood surrounds and luxury Elemis toiletries. The 60 suites vary from 32 square metres to 180 square metres and offer various luxurious and unique furnishings and facilities.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Classic	112	Courtyard	Electronic locking system Viewfinder spy hole Security chain Individually controlled air-conditioning Work space/desk High speed Internet access Voicemail Bang & Olufsen television Infrared television/Internet keyboard connection Satellite television Pay per view movie channels Bose radio Bose CD player Energy saving lights Large safe suitable for laptop Electronic mini-bar Iron and ironing board Umbrella Tea and coffee making facilities En-suite bathroom Bath tub with fitted shower over it Bathrobes Slippers Shaving point Shaving mirror Heated towel rail Retractable drying line Hairdryer Telephone Radio Luxury Elemis toiletries	2 Adults or 2 children under 12	18

Cranley Comment

Classic rooms are of a very good size and are well laid out with a writing desk and chair, separate relaxing chair and double wardrobe. The majority have king-sized beds. Each room is equipped with a Bang and Olufsen television, infrared television/Internet keyboard connection and a Bose radio. The rooms are decorated in soothing tones of gold which is complemented with white Frette bed linen and feather down duvets. The Classic rooms overlook each other across the large inner court and the roof of the Ballroom. The bathrooms have granite surfaces, a bath with shower over, phone, radio speakers and luxury Elemis toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior	148	71 Courtyard 2 Hyde Park / Green Park 75 Hamilton Place	As per the Classic rooms with the added benefit of: Bath tub with fitted rain shower over it	2 Adults and 1 child	22

Cranley Comment

Superior rooms are of a very good size, also allowing for an extra bed or cot. They are well laid out with a writing desk and chair, separate relaxing chair and double wardrobe. Each room is equipped with a Bang and Olufsen television, infrared television/Internet keyboard connection and a Bose radio. The rooms are decorated in soothing tones of gold which is complemented with white Frette bed linen and feather down duvets. The Superior rooms overlook both Hamilton Place and the Courtyard. The bathrooms have granite surfaces, a bath with rain shower over, phone, radio speakers and luxury Elemis toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior - DDA	8	Hamilton Place	As per the Classic rooms with the added benefit of: Disability Discrimination Act (DDA) compliant Two spy holes, one at low level All rooms connect to another room Roll-in shower with seat or a very low bath tub Low level basins Grab rails Emergency pull cord that is connected to the reception area	2 Adults and 1 child	22

Cranley Comment

Superior DDA compliant premium rooms are of a very good size, allowing for extra space for wheelchair users. They are well laid out with a writing desk and chair, separate relaxing chair and double wardrobe. The majority have king-sized beds. Each room is equipped with a Bang and Olufsen television, infrared television/Internet keyboard connection and a Bose radio. The rooms are decorated in soothing tones of gold which is complemented with white Frette bed linen and feather down duvets. The Superior DDA compliant premium rooms all have inter connecting rooms. The bathrooms have granite surfaces, with either a low level bath or a roll in shower, low level basin, grab rails, an emergency pull cord that connects to the reception, phone, radio speakers and luxury Elemis toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe	119	Hyde Park / Green Park	As per the Classic rooms with the added benefit of: Bath tub with fitted rain shower over it	2 Adults and 1 child	22-29

Cranley Comment

Deluxe rooms are of an excellent size and are well laid out with a writing desk and chair, large television cabinet, separate relaxing chair and good sized wardrobe. The majority have king-sized beds. Each room is equipped with a Bang and Olufsen television, infrared television/Internet keyboard connection and a Bose radio. The rooms are decorated in soothing tones of gold which is complemented with white Frette bed linen and feather down duvets. The Deluxe rooms overlook Hyde Park and Green Park. The bathrooms have granite surfaces, a bath with rain shower over, phone, radio speakers and luxury Elemis toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Studio - Suite	12	6 North Court 6 Hyde Park / Green Park	Electronic locking system Viewfinder spy hole Security chain Individually controlled air-conditioning Entrance hall Separate lounge area Work space/desk High speed Internet access Voicemail Bang & Olufsen television Infrared television/Internet keyboard connection Additional flat screen television Satellite television Pay per view movie channels Bose radio Bose CD player i-pod docking station Energy saving lights Large safe suitable for laptop Electronic mini-bar Iron and ironing board Umbrella Tea and coffee making facilities En-suite bathroom Bath tub with fitted rain shower over it Separate step-in shower Bathrobes Slippers Shaving point Shaving mirror Heated towel rail Retractable drying line Hairdryer Telephone Radio Luxury Elemis toiletries	2 Adults and 2 Children	32

Cranley Comment

Studio Suites are of a good size and are well laid out. There is a small entrance hall, separate lounge area equipped with a writing desk and chair, settee and separate relaxing chair, Bang and Olufsen television which is housed in a built-in unit with book shelves, infrared television/Internet keyboard connection and a Bose radio. The lounge and bedroom area are decorated in striking tones of light browns and royal blue. The separate bedroom has a good sized wardrobe, additional television, king-sized beds with white Frette bed linen and feather down duvets. The bathrooms have granite surfaces, a bath with rain shower over it, separate step-in shower, phone, radio speakers and luxury Elemis toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Spa - Suite (106/124)	2	Hyde Park / Green Park	As per the Studio Suite with the added benefit of: Guest toilet Walk-in wardrobe Mood lighting King-sized fold-away bed Up to two treatment beds Jacuzzi Wet room with rain shower	2 Adults	32

Cranley Comment

Spa Suites are unusual, if not unique to the Inter Continental Park Lane. The two Spa suites are located on the first floor level and are adaptable for total relaxation and therapy treatments whilst remaining in the comfort of your own suite. Each suite, one with an interconnecting room, has an entrance hall, guest toilet and walk-in wardrobe. Leading off this is a large contemporary space with Amtico wood flooring, mood lighting and cream leather corner settee and separate reclining chair. The king-sized bed can be folded up and is then concealed into a large built-in dark wood cupboard creating a large space for two treatment beds. The large bathrooms have floor-to-ceiling slate grey tiles, a large deep bath with Jacuzzi, double sized wet room with rain shower and separate hand held shower, large basin and vanity unit, phone, radio speakers and luxury Elemis toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
One Bedroom - Suite	30	2 Courtyard 7 North Court 9 Hyde Park / Green Park 13 Hamilton Place	As per the Studio Suites with the added benefit of: Sofa bed Private Butler service Seven suites have the added benefit of a large balcony One is Disability Discrimination Act (DDA) compliant.	2 Adult and 1 child	56

Cranley Comment

One Bedroom Suites are of a good size and are well laid out. There is a small entrance hall, separate lounge area equipped with a writing desk and chair, settee and separate relaxing chair, Bang and Olufsen television which is housed in a built in unit with book shelves, infrared television/Internet keyboard connection and a Bose radio. The lounge and bedroom area are decorated in striking tones of light browns and royal blue. Seven of the One Bedroom suites have the added benefit of a large balcony. One is Disability Discrimination Act (DDA) compliant. The separate bedroom has a good sized wardrobe, an additional television, king-sized beds with white Frette bed linen and feather down duvets. The bathrooms have granite surfaces, a bath with rain shower over it, phone, radio speakers and luxury Elemis toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Luxury - Suite	9	Hyde Park / Green Park	As per the One Bedroom suite with the added benefit of: Guest toilet Dining table with four chairs	3 Adults or 2 adults and 1 child	80

Cranley Comment

Luxury Suites have luxurious and stylish interiors. The living space in each includes a sofa and designated business area with high-speed Internet access, guest cloakroom and dining table with four chairs. The media centre includes a 28-inch Bang and Olufsen flat-screen television and Bose sound system and is housed behind dark and light oak cabinetry and wall panelling. The separate bedroom has a good sized wardrobe, an additional television, a king-sized bed with white Frette bed linen and feather down duvets. The bathrooms have granite surfaces, a bath with rain shower over it, phone, radio speakers and luxury Elemis toiletries.

Type	No.	View	Facilities	Max. Occupancy	Size m2
London - Suite (714)	1	Hyde Park / Green Park	As per the Luxury suites with the added benefit of: Large master bedroom	3 Adults or 2 adults and 1 child	73

Cranley Comment

London Suite is in the style of ultra-luxurious loft living, a very contemporary space that is on two floors. It has double height floor to ceiling windows with dramatic views over looking Wellington Arch and Buckingham Palace. The living area is spacious with a cornered sofa, dining area for four people and guest bathroom. Ebony and Wenge wood flooring and panelling, large chandeliers, modern colours in leather and soft fabrics of beige, maroon and mustard make this a bright, light chic airy space. The glass floating staircase leads up to a minstrel gallery and large loft area with king-sized bed topped with silk and satin fabrics, and a generous wardrobe space. The en-suite has a walk-in rain shower with eight body jets and the bath is positioned with striking views over London’s historic skyline. The London Suite can be connected to an additional guest room and the Royal Suite.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Palace - Suite (510/610)	2	Hyde Park / Green Park	As per the Luxury suites with the added benefit of: Large dining table Large master bedroom	3 Adults or 2 adults and 1 child	108

Cranley Comment

Palace Suites overlook Buckingham Palace and Green Park. The Palace suites are 108 square metres with the added benefit of a large master bedroom and a large living space and dining area. The design features a neo-classical theme, using classical design references, fused seamlessly with contemporary accents to enhance the stylish and refined interiors which are both luxurious and contemporary. The focal point in the bedroom is the plush king-size bed which features a padded and pleated headboard and is topped with soft fur