Four Seasons Hotel Canary Wharf, London

The Cranley Report®: Four Seasons Hotel Canary Wharf

Four Seasons Hotel Canary Wharf, London

Hotel Address

46 Westferry Circus
Canary Wharf
London
England
E14 8RS

Cranley Rating

Four Seasons Hotel Canary Wharf

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Hotel Summary

Awards Won

2007
Top 500 Hotels in the World, awarded by Travel + Leisure.

Hotel Opened	1999
Refurbishment	There is a continuous programme of refurbishment. Guest bedrooms will be refurbished from Summer 2008 onwards.

Cranley Summary

The Four Seasons Hotel Canary Wharf is a stylish hotel located in a superb position at West India Quay overlooking the River Thames. It is in one of London’s premier business and financial areas at Canary Wharf, with Westferry DLR station just 5 minutes walk away and London City airport only 10 minutes away by car in light traffic. It was ranked as one of the Top 500 Hotels in the World in 2007 by Travel + Leisure.
The hotel offers 128 good sized guest rooms and 14 suites, including Penthouse and Presidential suites, all with high speed and wireless internet access. Dining options include the impressive award-winning Quadrato Italian restaurant and Bar Quadrato. The hotel has 24 hour business services, a business centre and four function rooms, including a ballroom. Guests have complimentary use of the adjoining Virgin Active Health Club and Re-Aqua Spa, with its infinity pool on the edge of the Thames. Children are welcomed at the hotel and they have their own special menu, games and DVDs. There is a limited amount of on-site valet parking available.

Hotel Location & Layout

Location Description

The Four Seasons Hotel Canary Wharf is located at West India Quay overlooking the River Thames in one of London’s premier business and financial areas at Canary Wharf. Westferry DLR station is five minutes walk away and London City airport is only 10 minutes by car in light traffic. There are a few coffee bars and restaurants within two minutes walk of the hotel and the central Canary Wharf area, with its vast selection of shops, bars and restaurants, can easily be reached on foot in under 10 minutes. The West End of London is just 15 to 20 minutes away by car or public transport.

Airports
Distance	8 km
Airport Transfers	Taxi transfers available

Cities and Sights
Distance	5 km
City/Sight Transfers	Taxi transfers available

Layout Description

The hotel is approached via a ramp and a roundabout at Westferry Circus. Guests drive through an arch into the private courtyard at the front of the hotel. The eight storey modern glass fronted building overlooks the Virgin Active Health Club and pool and the River Thames beyond. The hotel's restaurant and bar are to the left from the lobby entrance, whilst the front desk and lifts to guest bedrooms are ahead and to the right. Opposite the hotel entrance are stairs that lead up to the first floor banqueting and conference facilities. The hotel's own gym is on the second floor, although guests also have free access to the adjoining Health Club.

Lobby & Guest Relations

Open Hours	24 Hours
Languages Spoken	English and several other languages are spoken.
Payment Methods	All major international credit cards and cash accepted.
Foreign Exchange	Open 24 hours. All major currencies exchanged.
Taxis Arranged	Street taxis can be arranged on request.
Tours Arranged	Sightseeing tours of London and elsewhere in the UK can be arranged. London tours will include Buckingham Palace, St Paul's Cathedral, Westminster Abbey, Big Ben and the Tower of London. Walking tours and river trips can also be arranged. UK tours available include Windsor Castle, Stratford upon Avon, Stonehenge and Canterbury Cathedral.

Guest Relations	Standard Services
Concierge Services	Standard Services
Medical Facilities	The house doctor may be contacted via the Concierge, who will put the guest in direct contact with the medical staff.
Parking	Valet parking is available for 40 cars in the hotel's underground garage at a daily charge.

Cranley Comment

The hotel entrance consists of two sets of double glass doors. The main lobby is marble tiled in white which makes it a very bright entrance; something that is further enhanced by an atrium that rises to the first floor mezzanine level. A staircase leading to the first floor is directly opposite the entrance. The Front desk is across the lobby and to the right of the entrance, whilst the Concierge desk is immediately on the right upon entering the hotel. There are several large potted plants in the lobby area, as well as a good amount of comfortable seating and a large colourful mauve and pink patterned rug, where the area adjoins Bar Quadrato. Guest lifts are to the right past the Front Desk and the Quadrato Restaurant is to the left, immediately past Bar Quadrato.

Shops & Amenities

Cranley Comment

There are no shops within the hotel, but there is a coffee shop, a sandwich bar, some restaurants and a general store all within a couple of minutes walk. The thriving business and commercial centre of Canary Wharf itself is just 5 minutes walk away, where guests will find many of the major retail shops, bars and restaurants, as well as a number of specialist businesses.

Rooms, Suites & Villas

Number of Floors	8
Total Rooms	142
Elevators	2
Rooms per Elevator	71
Total Staff	210
Staff per Room	1.5

Check-in Time	15:00
Check-out Time	12:00
Late Checkout	Subject to availability to 15:00. Charges apply until 18:00, after which the full daily rate is charged.
Smoking Rooms	A total of 20 rooms on floor 8 are designated as Smoking Rooms
Room Service	Available 24 hours, with Breakfast Menu from 06:00 to 11.30; All Day Dining from 11:00 to 23:00; Night Menu from 23:00 to 06:00. There are also breakfast and all day menus for children.
Laundry Service	Same day Dry Cleaning and Laundry Service. Items handed in by 09:00 will be returned by 18:00. 4 hour Express Service available on request. Overnight Service also available. One hour Pressing Service available 06:00 to 23:00.
Unique Features	Complimentary newspapers of the guest's choice. Complimentary overnight shoeshine. DVDs available on request.

Cranley Comment

The hotel has seven different room types, with Standard, Superior and Deluxe rooms, as well as Four Seasons Executive Suites and One Bedroom Suites, a Penthouse Suite and a Presidential Suite. All except the Penthouse and Presidential Suites have the same décor, furnishings and identical bathrooms. The Standard, Superior and Deluxe rooms are exactly the same size and are differentiated only by their location in the hotel, with all Deluxe rooms overlooking the River Thames.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Standard	28	City	Individually controlled air conditioning and heating Broadband and wireless Internet access Cable TV and DVD player Clock radio Multi-line telephones with voicemail Hair dryer Safe Minibar Bathrobes Clothes brush Long handled shoe horn Down duvets Down pillows Hypo-allergenic pillows on request Bath Walk-in shower Luxury toiletries	2 Adults and 1 child under 16 (in king bedded rooms)	37

Cranley Comment

Standard rooms are situated on the second to fifth floors and all of them face towards Canary Wharf and the city of London. The rooms have a keycard entry system and they are furnished with a grey/green carpet, cream walls and dark wooden furniture made from American walnut. Standard rooms have either a king size bed or twin beds, with white bedding that includes down duvets and pillows. Room facilities include a TV with satellite channels and both broadband and wireless internet access. The spacious cream tiled bathroom features a deep bath, a separate walk-in shower and a marble topped sink unit. Two towelling bathrobes are provided for guests use.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Superior	40	City	As for Standard room	2 Adults and 1 child under 16 (in king bedded rooms)	37

Cranley Comment

Superior rooms are situated on the fifth to eighth floors and all of them face towards Canary Wharf and the city of London. The rooms have a keycard entry system and they are furnished with a grey/green carpet, cream walls and dark wooden furniture made from American walnut. Standard rooms have either a king size bed or twin beds, with white bedding that includes down duvets and pillows. Room facilities include a TV with satellite channels and both broadband and wireless internet access. The spacious cream tiled bathroom features a deep bath, a separate walk-in shower and a marble topped sink unit. Two towelling bathrobes are provided for guests use.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe	60	River Thames	As for Standard and Superior rooms with the added benefit of: River Thames view	2 Adults and 1 child under 16 (in king bedded rooms)	37

Cranley Comment

Deluxe rooms are situated on all guest floors from the second floor to the eighth and they offer superb views over the River Thames. The rooms on all floors except the eighth, have bay windows with seats that allow guests to enjoy the outlook. Rooms on the eighth floor have very attractive half moon shaped windows instead. All rooms have a keycard entry system and they are furnished with a grey/green carpet, cream walls and dark wooden furniture made from American walnut. 50 of the 60 Deluxe rooms have a king size bed, whilst 10 have twin beds and all have white bedding that includes down duvets and pillows. Room facilities include a TV with satellite channels and both broadband and wireless internet access. The spacious cream tiled bathroom features a deep bath, a separate walk-in shower and a marble topped sink unit. Two towelling bathrobes are provided for guests use.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Four Seasons Executive Suite	7	River Thames	Individually controlled air conditioning and heating Broadband and wireless Internet access 2 Cable TVs and DVD players Clock radio Multi-line telephones with voicemail Hair dryer Safe Minibar Bathrobes Slippers Clothes brush Long handled shoe horn Umbrella Down duvets Down pillows Hypo-allergenic pillows on request Bath Walk-in shower Luxury toiletries Guest wc Separate lounge area with sofa and chair	2 Adults and 1 child under 16	56-93

Cranley Comment

Four Seasons Executive Suites are situated on all guest floors and all have superb views over the River Thames. The suites have a keycard entry system and they are furnished with a grey/green carpet, cream walls and dark wooden furniture made from American walnut. The suites feature a separate lounge with a sofa and chair, a writing desk with complimentary stationery and there is a guest wc. Suite facilities include two TVs with satellite channels and both broadband and wireless internet access.The bedroom has a king size bed with white bedding that includes down duvets and pillows. The spacious cream tiled bathroom features a deep bath, a separate walk-in shower and a marble topped sink unit. Two towelling bathrobes and slippers are provided for guests use. There is also a guest wc.

Type	No.	View	Facilities	Max. Occupancy	Size m2
One Bedroom Suite	5	River Thames	As for Four Seasons Executive Suite with the added benefit of: Additional space in some suites Separate dining area with table and 4 chairs	2 Adults and 1 child under 16	74

Cranley Comment

The One Bedroom Suites are situated on the fifth through to the eighth floors and all have superb views over the River Thames. The suites have a keycard entry system and they are furnished with a grey/green carpet, cream walls and dark wooden furniture made from American walnut. The suites feature a separate lounge with a sofa and chair, as well as a dining table and four chairs. Suite facilities include two TVs with satellite channels and both broadband and wireless internet access.The bedroom has a king size bed with white bedding that includes down duvets and pillows. The spacious cream tiled bathroom, features a deep bath, a separate walk-in shower and a marble topped sink unit. Two towelling bathrobes and slippers are provided for guests use. There is also a guest wc.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Penthouse Suite	1	River Thames	Individually controlled air conditioning and heating Wired and wireless Internet access 2 Cable TVs and DVD players Clock radio Multi-line telephones with voicemail Hair dryer Safe Minibar Bathrobes Slippers Clothes brush Long handled shoe horn Umbrella Down duvets Down pillows Hypo-allergenic pillows on request Bath Walk-in shower Luxury toiletries Guest wc Separate lounge area with sofa and chair Dressing room Kitchen	2 Adults and 1 child under 16	149

Cranley Comment

The Penthouse Suite is situated on the seventh floor, where it offers superb views over the River Thames. The suite has a keycard entry system and unlike the other suites, it has a polished wooden floor in the lounge and dining area, with rugs beneath the furniture. The suite has two large bay windows with seats in the lounge/diner and the décor matches other rooms and suites, with cream walls and dark wooden furniture made from American walnut. The lounge is furnished with a sofa and two chairs, as well as a dining table and eight chairs. Facilities include two TVs with satellite channels and both broadband and wireless internet access.The carpeted bedroom has a king size bed with white bedding that includes down duvets and pillows. It also has a stylish silver grey and mauve throw. The very spacious cream tiled bathroom, features a deep bath, a separate walk-in shower and a marble topped sink unit. Two towelling bathrobes and slippers are provided for guests use. There is also a guest wc, a dressing room and a kitchen.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Presidential Suite	1	River Thames	Individually controlled air conditioning and heating Wired and wireless Internet access 2 Cable TVs and DVDs Clock radio Multi-line telephones with voicemail Hair dryer Safe Minibar Bathrobes Slippers Clothes brush Long handled shoe horn Umbrella Down duvets Down pillows Hypo-allergenic pillows on request Bath Walk-in shower Luxury toiletries Guest wc Separate lounge area with sofa and chair Kitchen	2 Adults and 1 child under 16	223

Cranley Comment

The Presidential Suite is situated on the seventh floor, where it offers superb views over the River Thames. The suite has a keycard entry system and in common with the Penthouse Suite, it has a polished wooden floor in the lounge and dining area, with rugs beneath the furniture. The lounge area features a large sofa which seats eight people and faces a display wall, with original art, pottery and a large flatscreen TV. The suite has two large bay windows with seats in the lounge/diner and the décor matches other rooms and suites, with cream walls and dark wooden furniture made from American walnut. The dining area has a dining table and eight chairs. Facilities include two TVs with satellite channels and both broadband and wireless internet access. The carpeted bedroom has a king size bed with white bedding that includes down duvets and pillows. It also has a stylish silver grey and mauve throw. The very spacious cream tiled bathroom, features a deep bath, a separate walk-in shower and a marble topped double sink unit. Two towelling bathrobes and slippers are provided for guests use. There is also a guest wc, a dressing room and a kitchen.

Restaurants & Cafés

Number of Restaurants

Quadrato

Restaurant Type	Italian
Restaurant Capacity	Total 135 (of which 100 inside and 35 outside in the summer months.)
Opening Times	Breakfast 06:30 to 11:30 Mon to Sat 08:00 to 11:00 Sun Lunch 12:00 to 15:00 daily Dinner 18:00 to 22:30 daily
Dress Codes	Casual

Air-Conditioning	Yes
Smoking Policy	No smoking allowed
Children’s Facilities	Children's menu High Chairs available
Breakfast Options	A la carte

Cranley Comment

Quadrato Restaurant is located on the lobby level, across the full width of the hotel. Set in three sections, it has floor to ceiling windows at either side, whilst the middle section offers guests the opportunity of watching their food being prepared in the glass partitioned open kitchen. A high ceiling, white pillars and a vibrant maroon and red patterned carpet, gives the restaurant a stylish appearance. The cuisine has a northern Italian theme and the menu features an extensive choice of dishes using freshly prepared ingredients. The weekly seafood buffet is a speciality of the restaurant, whilst the popular Sunday brunch draws in many diners from outside, as well as hotel guests. A pianist performs one night a week and there is also a jazz duo on one evening.