Britannia International Hotel, London

The Cranley Report

Britannia International Hotel

Britannia International Hotel, London

Hotel Address

163 Marsh Wall
London E14 9SJ
England

Cranley Rating

Brittania International Hotel

Photo 1 of 25. Click to enlarge

Hotel Summary

Category

Hotel

Hotel Opened	1992
Refurbishment	Ongoing refurbishment programme, which includes the recent replacement of all bedroom door locks. All guest room corridors are currently being refurbished.

Cranley Summary

The 442 room Britannia International Hotel is one of the older hotels in Canary Wharf, but it occupies a good waterside position, close to the Docklands Light Railway (DLR) and underground stations. It is also well placed for London City airport, the ExCel Exhibition Centre and the O2 Arena at Greenwich. Central London is easily reached by public transport in 20 minutes. The hotel has an imposing entrance, which leads to a grand marble clad lobby area. A feature of the hotel is its numerous works of art, including pictures and statues, covering a variety of themes. An art deco influence is evident in many parts of the hotel. With 14 functions rooms, including a suite that can accommodate 500 people, the hotel is well equipped for conferences and banquets. There is a diverse range of accommodation from quite basic Standard rooms through to the impressive Penthouse Suite. Rooms on the upper floors have a number of advantages over those on the lower floors. Dining options are good, with three very different restaurants, ranging from a French restaurant offering fine dining; a carvery that includes an extensive buffet and a pizzeria. There are also two bars and a large sports bar that only opens for special events. There is a health club that includes a large gym and indoor pool and the hotel has on-site parking for 101 cars.

Hotel Location & Layout

Location Description

The Britannia International Hotel is located at Marsh Wall in Canary Wharf, with a riverside aspect, overlooking the old Jamaican Sugar Docks. The whole area has been redeveloped since the 1990's to include a considerable number of offices, apartments, shops, restaurants and bars, all within a few minutes walk. Both London city airport and the ExCel Exhibition Centre are a few minutes drive, whilst the O2 Arena at Greenwich is one stop on the underground from Canary Wharf. Central London is only 20 minutes away by public transport.

Airports
Distance	8 km
Airport Transfers	Taxi transfers available Limousine transfers can be arranged at a charge

Cities and Sights
Distance	9 km
City/Sight Transfers	Taxi transfers available Limousine transfers can be arranged at a charge

Layout Description

The hotel is best described as being almost boomerang shaped. One side of the hotel frontage overlooks the old Jamaican Sugar Docks and the other is on one of the main roads through the Docklands area. The hotel has both steps and a ramp to the front entrance, where there is a revolving glass door and glass doors at the side of it. The entrance lobby has the Front Desk and Concierge desk to the left and right respectively. Beyond the Front Desk is Crompton's Restaurant, while Friday's Nightclub is situated past the Concierge desk. Jenny's Carvery, The Overstuffed Pizzeria and the Conservatory are all on the ground floor towards the back of the hotel, where the stairs leading down to the gym and pool are also to be found. The Conference rooms occupy the entire first floor, with guest bedrooms situated on Floors 2 to 13 inclusive.

Lobby & Guest Relations

Open Hours	24 Hours
Languages Spoken	English and several other languages are spoken
Payment Methods	All major international credit and debit cards and cash accepted
Foreign Exchange	None, but the banks of Canary Wharf are close by
Taxis Arranged	Black cabs can be arranged on request. The hotel also uses licensed executive vehicles.
Tours Arranged	The Concierge desk can arrange local and national sightseeing tours by bus and rail, as well as river cruises and walking tours. London sightseeing tours include, The Tower of London, London Eye, Madame Tussauds, Trafalgar Square, Buckingham Palace and The Houses of Parliament.

Guest Relations	Standard services
Concierge Services	Standard services
Medical Facilities	The hotel has a nominated doctor, who is on call 24 hours a day. Payment for any treatment is made direct to the doctor. The hotel also advises guests to use the NHS Walk-in Centre, which is opposite the hotel entrance.
Parking	Undercover parking is available at the hotel, with space for 101 cars. Charges are applicable.

Cranley Comment

Guests enter the hotel through a revolving door, into a large lobby area, with a black marble tiled floor that is part covered with a red patterned carpet. There is an ornate ceiling with a large chandelier hanging below. The Front Desk is off to the left and the Concierge Desk is on the immediate right. Opposite the entrance is some of the lounge seating area, which consists of black leather armchairs and continues towards the Conservatory Bar. Immediately past the Front Desk on the left is Crompton's restaurant and opposite the Front Desk is a passageway that leads to three of the guest lifts.

Shops & Amenities

Cranley Comment

There are no shops on site, but the shops, bars and restaurants of Canary Wharf are all easily accessible within a few minutes walk of the hotel.

Rooms, Suites & Villas

Number of Floors	13
Total Rooms	442
Elevators	4 (3 of which serve Floors 1 to 12 only)
Rooms per Elevator	111
Total Staff	153
Staff per Room	0.3

Check-in Time	14:00
Check-out Time	12:00
Late Checkout	Subject to availability at an additional charge
Smoking Rooms	55 in total, with 43 on 2nd Floor and 12 on 12th Floor
Room Service	Continental Breakfast: 06:00 to 11:00 Full Menu: 12:00 to 23:00 Sandwich Selection: 24 Hours
Laundry Service	Same day laundry and dry cleaning is available from Monday to Saturday, except Bank Holidays. Items handed to the Concierge by 08:50 will be returned by 17:00.
Unique Features	Complimentary national daily newspapers are available in the Lobby for all guests.

Club or Executive Facilities

For Executive guests:
Separate Executive check-in between 16:30 and 19:30 Mon to Thu
Breakfast available in Crompton's Restaurant from 07:00 to 09:00 Mon to Fri

Cranley Comment

There are six different room types in the hotel, with just over half of them in the Standard category. The décor and facilities do not vary greatly between the Standard, Deluxe and Executive rooms, although the Executive rooms all have a jacuzzi bath. Standard rooms are generally smaller than the other two types and those on the lower floors do not benefit from as much natural light. The corridors throughout the hotel currently have dark wood, dark wallpaper and carpets but are currently being refurbished with lighter wallpaper. The Jacuzzi Premium rooms and Suites, together with the Penthouse, are all on the higher floors and offer good views of the surrounding area.

Type of Room, Views & Facilities

Type	No.	View	Facilities	Max. Occupancy	Size m2
Standard	259	47 Canary Wharf 16 City skyline 129 Roadside 67 Water	Air conditioning / heating TV Wireless internet access Tea/coffee making facilities Hairdryer Ironing board and iron (not all rooms) Double or twin beds 2 easy chairs and table Dressing table and chair Bath with shower WC Bathroom scales	2 Adults in Twins / Doubles; 3 Adults or 2 Adults & 1 child in Triples	22 - 31

Cranley Comment

Standard rooms are almost identical to Executive and Deluxe rooms in terms of their facilities and differ only really in terms of their size and their location in the hotel. A number of Standard rooms are on the lower floors, which do not benefit from as much natural light as the higher floors. All rooms have a keycard entry system and there are mirrored sliding door wardrobes and the bathroom on the left/right, immediately upon entry to the room. Most rooms have beige carpets and striped wallpaper, with a number of pictures on the walls. All rooms currently have sheets and blankets, with either green or pink bedspreads. Bathrooms have marble tiled floors, marble topped washbasin units and are tiled throughout. There is a mixture of twin bedded and double rooms and there are 35 rooms designated as triples. One room is made up as a Family four bedded room.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Deluxe	107	41 Canary Wharf 66 Water	As for Standard room, with the added benefit of: Extra space All Deluxe rooms have Ironing board and iron Trouser press	2 Adults	30 - 33

Cranley Comment

Deluxe rooms differ from Standard rooms only in terms of their larger size and their location in the hotel. Most of the Deluxe rooms are on higher floors, which benefit from more natural light than the lower floors. All rooms have a keycard entry system and there are mirrored sliding door wardrobes on one side, with the bathroom on the other, immediately upon entry into the room. Deluxe rooms have either striped or light patterned wallpaper, with beige carpets and green bedspreads or with red carpets and pink bedspreads. All rooms currently have sheets and blankets on the beds. There are several pictures on the walls in every room. Bathrooms have marble tiled floors, marble topped washbasin units and are tiled throughout. There is a mixture of twin and double bedded Deluxe rooms.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Executive	50	22 Canary Wharf 8 City skyline 16 Roadside 4 Water	As for the Deluxe room, with the added benefit of: Jacuzzi bath Separate free standing washbasin Bidet	2 Adults	27 - 29

Cranley Comment

Executive rooms differ from Deluxe rooms only in terms of their size, where they are slightly smaller and the bathroom, where they have a Jacuzzi bath and a free standing modern washbasin, as well as a bidet. All rooms have a keycard entry system and there are mirrored sliding door wardrobes on one side, with the bathroom on the other, immediately upon entry into the room. Executive rooms have either striped or light patterned wallpaper, with beige carpets and green bedspreads or red carpets and pink bedspreads. All rooms currently have sheets and blankets on the beds. There are several pictures on the walls in every room. There is a mixture of twin and double bedded Executive rooms.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Jacuzzi Premium	22	8 City skyline 8 Water 6 East London	As for the Executive room, with the added benefit of: Extra space Additional furniture, including black leather sofas and chairs Some rooms with Four Poster beds Half of the rooms are on an upper level, with an entrance hall and a spiral staircase	2 Adults	33 - 40

Cranley Comment

There are two different types of Jacuzzi Premium room. Those on a single level, differ from Executive rooms only in terms of their size and the additional furniture they have. Some have four poster beds, but most are doubles. The Jacuzzi Premium rooms that are on two levels, have a small entrance hall and a spiral staircase leading up to the room itself. As with all types of room in the hotel, there is a keycard entry system and the décor is either striped or light patterned wallpaper, with beige carpets and green bedspreads or red carpets and pink bedspreads. All rooms currently have sheets and blankets on the beds. There are several pictures on the walls in every room. All of the Jacuzzi Premium rooms have a jacuzzi bath, with marble tiled floor and most have a free standing washbasin.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Jacuzzi Suite	3	2 Canary Wharf 1 City skyline	As for the Jacuzzi Premium room, with the added benefit of: Extra space Dining table and chairs Small fridge	2 Adults	50

Cranley Comment

The three Jacuzzi Suites are all situated on one level on the 13th Floor and offer guests panoramic views of the surrounding area, towards Canary Wharf and the city of London. The three suites are all different in design and layout, but each has a King size bed and an en suite bathroom with Jacuzzi bath. They are all equipped with dining tables for a minimum of four people and a mixture of black leather sofas and chairs, which vary by room. Two of the three suites have wallpaper, carpets and curtains that are predominently green, whilst the décor in the third suite is mostly reds and pink.

Type	No.	View	Facilities	Max. Occupancy	Size m2
Penthouse	1	Canary Wharf and City skyline	As for the Jacuzzi Premium rooms (two level), with the added benefit of: Separate 48 m2 lounge Additional widescreen TV Sound system Private balcony Additional lounge furniture	2 Adults	70

Cranley Comment

The Penthouse is situated on 13th Floor, where there is entry into a small lobby area. A spiral staircase takes guests to a landing on 14th Floor, where there are separate doors leading to the lounge in one direction and the bedroom in the other. The lounge is approximately 48 square metres and has a balcony overlooking Canary Wharf and with a view towards the O2 Arena (Millennium Dome.) The lounge has a fridge, a dining table and four chairs in one area, then black leather sofas and chairs facing a widescreen TV. There is also a sound system with a CD player. The room décor is predominently green, with dark wood tables and other furniture. The bedroom has a double bed and is furnished along similar lines to the Jacuzzi Premium rooms. It has an excellent view towards the city of London. The bathroom has a jacuzzi bath with shower, wc and bidet and the washbasin is part of a black marble topped unit.

Restaurants & Cafés

Number of Restaurants

Restaurant Comments

The hotel offers guests three very different dining options, with Crompton's French restaurant, Jenny's Carvery and The Overstuffed Pizzeria. Crompton's is located off the main entrance lobby and provides fine dining in an intimate setting. Jenny's Carvery is the main restaurant for breakfast and dinner and serves an extensive buffet for both meals, as well as a carvery in the evening. The Overstuffed Pizzeria is an Italian trattoria style restaurant, serving pizzas, pasta, salads, sandwiches and snacks. Both the carvery and the pizzeria are waterside, at the back of the hotel.

Crompton's

Restaurant Type	French
Restaurant Capacity	60
Opening Times	19:00 to 22:00 Mon to Sat
Dress Codes	Casual

Air-Conditioning	Yes
Smoking Policy	No Smoking Allowed
Children’s Facilities	None
Breakfast Options	Buffet available for Executive guests only Mon to Fri 07:00 to 09:00

Cranley Comment

Crompton's is a French restaurant offering fine dining in intimate surroundings. The restaurant is adjacent to the Front Desk in the Lobby, with an entrance via its own cocktail bar. The restaurant consists of a mixture of circular and square tables, covered with red tablecloths over a white cloth to give a dramatic effect, that is enhanced by the tall, black leather covered chairs. A single stemmed flower and single candle on each table adds to the effect, as does the subdued lighting from hanging lamps. The a la carte menu typically includes a number of international dishes, such as steak, lamb and chicken, as well as sea bass, salmon and cous cous.

Jenny's Carvery

Restaurant Type	Carvery
Restaurant Capacity	220
Opening Times	Breakfast 07:00 to 10:00 Mon to Fri 07:30 to 10:30 Sat & Sun Lunch 13:00 to 15:00 Sun only Dinner 19:00 to 22:00 Daily
Dress Codes	None

Air-Conditioning	Yes
Smoking Policy	No Smoking Allowed
Children’s Facilities	High Chairs available No special menu
Breakfast Options	Buffet and a small a la carte selection

Cranley Comment

Jenny's Carvery has a waterside location at the back of the hotel. It is a long room, with floor to ceiling windows on one side, where it overlooks the old Jamaican Sugar Docks. It is furnished with dark wooden tables and wooden chairs that have wicker seats. There is a colourful red patterned carpet and the hanging lights on one side of the room have very distinctive art deco lamp shades. A hot and cold buffet is offered for both breakfast and at dinner, where there is a good selection of starters, salads, hot dishes and desserts. Dinner also sees a choice of two cuts of meat from the carvery. Lunch is served on Sundays only.

The Overstuffed Pizzeria

Restaurant Type	Italian Trattoria
Restaurant Capacity	74
Opening Times	12:00 to 23:00
Dress Codes	None

Air-Conditioning	Yes
Smoking Policy	No Smoking Allowed
Children’s Facilities	Children's Menu High Chairs available
Breakfast Options	None

Cranley Comment

The Overstuffed Pizzeria is a bright and airy Italian trattoria style restaurant, situated between the Lobby Lounge and the Conservatory Bar. The full length picture windows and white tiled floor add to the bright outlook. It serves a range of pizzas and pasta dishes, as well as a variety of filled ciabattas and salads. There are also burgers and steaks from the grill and there are vegetarian options within each area of the menu. The full range of alcoholic and non alcoholic drinks are available with meals. There is a small children's selection of sausages, chicken nuggets or fish goujons, all with chips. Desserts consist of ice cream or cakes.

Bars

Number of Bars

The Conservatory Bar

Bar Type	Lounge Bar
Bar Capacity	63
Opening Times	10:00 to 02:00 or later
Dress Codes	None

Smoking Policy	No Smoking Allowed
Admissions Policy	Children allowed

Cranley Comment

The Conservatory Bar itself is in a small enclosed area with an arched entrance, but the bar serves guests throughout the Conservatory, as well as in the Lobby Lounge. The Conservatory is down a few steps from the bar level and it has a waterside outlook. It is a bright area with floor to ceiling windows, a golden brown wooden floor and light coloured leather armchairs with low level tables. As well as serving the full selection of alcoholic and non alcoholic drinks, the Conservatory Bar takes orders for light snacks, which are served from the Pizzeria.

Crompton's Restaurant Bar

Bar Type	Lounge Bar
Bar Capacity	20
Opening Times	19:00 to 22:00 Mon to Sat
Dress Codes	None

Smoking Policy	No Smoking Allowed
Admissions Policy	Children Allowed

Cranley Comment

Crompton's Restaurant Bar is open to coincide with the restaurant opening. It is a comfortable lounge area, with a number of easy chairs set around low level tables. The chairs are predominently red and with a colourful patterned carpet, as well as a bookcase and a number of pictures on the walls, the whole bar area has quite a warm feeling. The full range of wines, spirits and beers are served here.

Business & Event Facilities

Wireless Internet

Complimentary wireless internet is available in the Conference area and the Ground Floor public area.

In-Room Services

Complimentary wireless internet available in all bedrooms. There is a better signal on the higher floors.
Desk / dressing table and chair.
Power socket for laptop computer.

Business Centre

Business Centre facilities as follows, are available from the 1st floor Conference office:
Fax
Email
Photocopying
Secretarial services

There is also an Internet Room, available for all guests in the lobby lounge area. It has two PCs with broadband connection. Charges apply, with money paid directly into the machines.

Meetings & Events

Brittania International Hotel has 14 conference rooms of varying sizes and can accommodate everything from small business meetings for 6 people, up to banquets or theatre style presentations for 500. All rooms are air conditioned.

Room sizes and capacities:

Grand Suite 42metres x 21.5metres. Capacity: Theatre style 500 Classroom 300 Banquet 500
Royal Lounge 26 metres x 15.5 metres. Capacity: Theatre style 250 Classroom 150 Banquet 180
Buckingham 14.5 metres x 8 metres. Capacity: Theatre style 80 Classroom 40 Boardroom 40 U Shape 40 Banquet 80
Richmond and York both 7 metres x 6 metres. Capacity: Theatre style 45 Classroom 20 Boardroom 20 U Shape 20 Banquet 20
Blenheim 7 metres x 8 metres. Capacity: Theatre style 45 Classroom 18 Boardroom 18 U Shape 18 Banquet 20
Queens 5.6 metres x 4.3 metres. Capacity: Theatre style 20 Classroom 8 Boardroom 10 U Shape 6
Holyrood 7 metres x 8 metres. Capacity: Theatre style 40 Classroom 18 Boardroom 16 U Shape 16 Banquet 20
Beaufort, Mortimer, Albany, St James and Balmoral are all identical in size and capacity. They are 7 metres x 6 metres. Capacity: Theatre style 40 Classroom 18 Boardroom 18 U Shape 16 Banquet 20

Beaufort, Mortimer, Albany, St James and Balmoral are interconnecting rooms and any or all of them can be used together as a larger room. Balmoral also connects to the Royal Lounge, offering an even larger overall capacity.

Queens, Holyrood, Blenheim and Buckingham are interconnecting rooms and can be used together.

The Grand Suite consists of the Sandringham and Windsor rooms, which can be partitioned and used separately. Although the Grand Suite is 6 steps up from the main conference floor, there is a small lift for the benefit of physically disabled guests.

All of the meeting rooms are on the 1st Floor, except Richmond and York, which are on the 2nd Floor. These two rooms are up a further 8 steps from the 2nd floor level and cannot be easily accessed by physically disabled guests.

AV equipment is provided by the hotel as required, or guests may use their own. Some equipment is hired and may incur a cost.

The hotel is able to meet all catering requirements, from finger buffets to banquets.

Cranley Comment

Conferences and Banqueting are serious business at the hotel, with the whole of the first floor and two rooms on the second floor, allocated for functions. The Grand Suite is a huge arena which can cater for functions for up to 500 people. It is a wide rather than long room, which means that for any events involving a stage, no-one is too far away. The Royal Lounge is a very unusual room, as it is triangular in shape, with glass on two sides and a waterfront perspective. The sheer number of function rooms that are interconnected, gives the hotel huge versatility for meetings and banquets.

Children’s Facilities & Clubs

Restaurant Facilities

See Restaurants

Babysitting service

A babysitting service is available on request at a charge. It is provided by an external company and 24 hours notice is required.

Cranley Comment

Brittania International Hotel is situated in one of the prime business and conference areas of London and most of the guests will be there for that purpose. Although children are welcomed, the hotel does not have any facilities for them. The Overstuffed Pizzeria restaurant has a small selection for children on its menu and together with Jenny's Carvery, it has high chairs available for very small children.

Entertainment

Evening Activities

Friday's Night Club

Friday's Night Club is a good sized venue, with a long bar and a wooden dance floor. It has comfortable seating in sections, at a raised level throughout the club. There is a DJ's area and the club has a few TV screens dotted around. Despite its name, Friday's Night Club is sometimes used as a sports bar when major sporting events are taking place. It is also available for hire for private functions. At present, the area is not used on a regular basis.

Cranley Comment

There is no regular entertainment in the hotel. Friday's Night Club is used on big sporting occasions to show events on the TV screens and the area is also used on an occasional basis for functions such as Christmas parties.

Pools

Pool

Opening Times	07:00 to 22:00 Mon to Fri 08:00 to 19:00 Sat / Sun
Temperature	30 degrees celsius
Depths	Maximum 1.50 metres Minimum 1.00 metre
Size	12 metres long x 5 metres wide

Facilities	There is a limited amount of seating around the pool. Towels are available from the reception desk.
Safety	No lifeguards on duty.

Cranley Comment

The indoor heated pool is part of Spindles Health & Leisure at the hotel. It is situated at Lower Ground Floor level and is accessed either via stairs from the lobby level or by the single lift. The pool area also has a Jacuzzi and mixed Steam Room and there are changing facilities within the complex, at the lower level in the gym. The pool is open to non residents who are Spindles members, but hotel guests benefit from free use of the pool and complimentary towel and locker hire. Children under 16 must be accompanied by an adult. Children under 2 are not permitted to use the pool.

Sports & Gym

Gym & Health Club

Opening Times	07:00 to 22:00 Mon to Fri and 08:00 to 19:00 Sat / Sun
Description	Spindles Health & Leisure has a gym that is on two levels. The upper level has the following equipment: 3 Concept rowing machines 2 Johnson cycling machines 2 Power Sport cycling machines 1 Monark cycling machine 1 Back Revolution 1 Evolution step machine 2 Johnson step machines 2 Power Sport Air Cycles 3 Power Sport Air Steppers 2 Powerjog running machines 3 Johnson running machines The equipment on the lower level is as follows: 1 Matrix Shoulder Press 1 Matrix Leg Press 1 Matrix Lat Pull 2 Guardian Abductor machines 1 Power Sport Rotary Torso 1 Power Sport Chest Press 1 Power Sport Pec Deck 1 Power Sport Leg Curl 1 Power Sport Hip Abduction and Adduction 1 Power Sport Knee Extensors 1 Power Sport Lever Row 1 Power Sport Preacher Arm Curl Free weights Dumbells Bench Free training area approx 10 metres x 6 metres
Size	Upper level approx 64 square metres Lower level approx 150 square metres

Cranley Comment

The gym at Spindles Health & Leisure is unusual, in that it is on two levels, connected by a spiral staircase.The upper level, which has a wooden floor and mirrored walls, consists mostly of the running, cycling, rowing and step machines. The lower level, which also has a wooden floor, consists mostly of power equipment, but also has a large open free training area, with mirrored walls. There is a reception desk at the entrance to the gym, that also serves the pool area. Opposite the reception desk is a lounge seating area and there is a pool table close by.

Spa

Cranley Comment

There is no spa at the Britannia International Hotel.

Special Needs

Communal Areas

There are designated parking spaces for physically disabled guests and ramp access from the front entrance to the hotel. The lobby and all restaurants are at the same level, as is Friday's Night Club, but all of the seating areas in Friday's have a minimum of two steps, with no built-in ramp. The Conservatory Bar and Conservatory also have steps leading to them, with no built-in ramps. All other parts of the hotel are accessible to mobility impaired guests via the lifts, except for two of the fourteen Conference rooms that are on the 2nd floor. Also inaccessible are all of the two level Jacuzzi Premium bedrooms, which have a spiral staircase and the Penthouse Suite likewise. There is a disabled toilet at lobby level and another on the 1st floor near the Conference rooms.

Rooms & Bathrooms

There are six accessible bedrooms that are suitable for mobility impaired guests. These have additional low level spyholes on the bedroom doors, bathroom doors that open outwards, roll-in showers, grab rails and emergency cords in the bathroom.

Restaurants & Catering

All of the dining establishments are at lobby level and readily accessible for mobility impaired guests. The Conservatory Bar is the only inaccessible area, but staff will provide service to other areas of the lounge. There are no special provisions for visually impaired guests in the form of braille or large print menus. Any special dietary requirements can be met if the hotel is informed in advance.

Recreation Facilities

Spindles Health & Leisure is accessible via the lift. There are no special facilities in place to assist mobility impaired guests to get in or out of the swimming pool.

Visual & Hearing Aids

There are no special provisions for visual or hearing impaired guests.

Staff Assistance

Staff will assist wherever they are required. Special procedures are in place to deal with the evacuation of disabled guests in the event of an emergency.

Cranley Comment

The hotel is well equipped to meet the requirements of mobility impaired guests, with only one communal area, two of the Conference rooms and all of the two level bedrooms inaccessible. All of the restaurants are at lobby level and with disabled parking spaces and ramp entry into the hotel, much has been done to assist physically disabled guests. For guests with other disabilities such as visual or hearing impairment however, there are no special provisions in place at present.

Environment

Measures

Energy Saving
Minimise Cleaning Materials
Water Saving
Alternative Energy

Cranley Comment

The hotel was purpose built in 1992 and included a combined heat & power system in the building, which generates its own power between the hours of 07:00 and midnight. In 2007, the hotel undertook a major programme renewing electrics and introducing low energy lighting in the lobby, bathrooms and corridors. The hotel conserves energy by reducing lighting wherever possible, including having sensor activated lights in the corridors. The hotel is built on an underwater lake, which generates its own water supply. The water is treated on site and is tested in an independent laboratory every month.

Britannia International Hotel, London, Report Details

24 February 2008 (First Review)

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